Trust and Confidence Report

Risk Management Profile

A business support service provided to the corporation to protect its assets and mitigate risk through the acquisition of insurance, the investigation and settlement of insurance claims, and an ongoing enterprise risk management effort.  This service includes:

  • Claims Administration - A business support service provided to the corporation for the management of property and casualty claims.
  • Insurance Procurement - A business support service provided to the corporation for the negotiation, purchase and placement of all commercial and/or non-traditional property and casualty insurance coverage.
  • Loss Prevention - A business support service provided to the corporation for the analysis of accidental loss statistics and the development of reduction strategies.
  • Risk Transfer - A business support service provided to the corporation for the analysis of accidental loss statistics and the development of reduction strategies including insurance certificates and contract renewals.

Service Details

Related Subservices

  • Claims Administration
  • Insurance Procurement
  • Loss Prevention
  • Risk Transfer

Type of Service

  • Both public facing and internal corporate service

Rationale

  • Core municipal service

Primary Funding Sources

  • Net Levy
  • Insurance – when applicable

Service Level

  • At standard. Meets the legislated, corporate service level needs

Service Level Source

  • Legislated
  • Past practice

 

Performance Measures

2019

How much did you do? (volume)

  • Litigated files closed: 140
  • Total relief sought against the City: $186,211,508
  • Total expense incurred: $5,086,427
  • Litigated files closed: 154
  • Total relief sought against the City: $70,764,132
  • Total expense incurred: $2,654,131
  • Litigated files closed: 240
  • Total relief sought against the City: $132,513,408
  • Total expense incurred: $13,789,868
  • Litigated files closed: 219
  • Total relief sought against the City: $110,184,747
  • Total expense incurred: $14,964,310
  • Litigated files closed: 158
  • Total relief sought against the City: $75,966,000
  • Total expense incurred: $7,159,000
  • Litigated files closed: 141
  • Total relief sought against the City: $144,500,000
  • Total expense incurred: $9,105,000.00