Toxic blue-green algae has been confirmed at Pier 4 Beach in Hamilton Harbour.  Do not come into contact with the water. City of Hamilton conducting clean up along parts of the Hamilton Harbour shoreline.

 
Trust and Confidence Report

Roadway Maintenance Profile

Providing safe, reliable and efficient access to Hamilton’s roadway network is an essential public service. Roadway Maintenance section is responsible for managing the maintenance of the City’s transportation network by means of a variety of activities and services. These include:

  • Snow plowing, anti-icing, salt and sand application, snow clearing from city roads and cycling facilities within the road right of way
  • Preventative and ongoing maintenance such as pothole repairs, curb repair/replacement, cycling facility maintenance, sidewalk repair/replacement, retaining wall and minor bridge works, street sweeping, catch basin cleaning/repair, shoulder maintenance, drainage maintenance (e.g. ditching and culvert replacements), road repairs and rural road resurfacing
  • Accident/spill response, compliance patrolling, call handling and request response

Service Details

Related Subservices

  • Right of Way Infrastructure Repairs and Maintenance
  • Right of Way Infrastructure Maintenance Support Services

Type of Service

  • Public facing

Rationale

  • Maintenance activities in Transportation Operations must be delivered in accordance with the Ontario Regulation 239/02, Minimum Maintenance Standards for Municipal Highways (MMS). Service levels are defined within MMS specifically for patrol frequency, weather monitoring, snow accumulation, ice formation on roadways, potholes, shoulder drop-offs, cracks, bridge deck spalls, cycling and pedestrian facility maintenance, surface discontinuities, and sidewalk trip ledges. In addition to regulatory requirements services must satisfy established Council Approved Service Levels and industry best practices of which have the potential to form reasonable legal liability expectations.

Primary Funding Sources

  • Area Rating Reserves
  • Capital Budget
  • Grants/Subsidies
  • Net Levy
  • Rate Budget
  • Sponsorship/Third Party Contributions
  • User Fees
  • Cost recoveries from accident response and repairs

Service Level

  • At standard

Service Level Source

  • Legislated
  • Council approved policy or service standard
  • Past practice

 

Performance Measures

2020


How much did you do? (volume)

  • 22,000 catch basins inspected and cleaned
  • 31,878 pothole sites repaired
  • 75 cross road culverts
  • 14 km capital replacement of sidewalks
  • 50 guide rail repair locations
  • 109,960 km of roadway patrolled for deficiencies

How well did you do it? (quality)

  • MMS Compliance
    • Road patrol compliance 98%
    • Potholes 99%

Is anyone better off? (impact)

  • In 2020, we patrolled 109,960 km of roadway, reaching 98% MMS road patrol compliance. By patrolling roads and being proactive in identifying deficiencies we are able to identify deficiencies and ultimately provide safe, reliable and efficient access to Hamilton’s roadway network.

How much did you do? (volume)

  • Roads patrolled (legislated) 315, 660 km of roadway to identify shoulder drop-off and potholes deficiencies.  This resulted in identifying:
    • Shoulder drop-offs - 11 locations identified for repair (8 work orders)
    • Potholes (MMS) – 1,140 SITEs identified and completed
    • Potholes (Non-MMS) – 31, 909 SITEs identified and completed
  • Sidewalks Inspections identified 4146 MMS deficiencies and of those 40% were repaired
    • Sidewalk Maintenance 131 Work orders and completed 2061 BAY
    • Sidewalk Levelling/Grinding 184 work orders and completed 1809 SITEs
    • Sidewalk re-construct 529 work orders and 2226 SQMs

How well did you do it? (quality)

  • Shoulder drop offs - 100% identified locations were repaired.
  • Potholes - 96% of the overall minimum maintenance standard deficiencies identified were repaired and 31, 909 non-minimum maintenance standard deficiencies sites identified were repaired.
  • Sidewalks – 40% of the minimum maintenance standard deficiencies identified were repaired.
  • We did not identify any cracks, bridge spalls or surface discontinuity in 2019

Is anyone better off? (impact)

  • Being proactive in patrolling roads to identify and repair shoulder drop-offs, potholes and sidewalks, will assist in responding to the 21% of customer complaints relating service request for sidewalks, potholes and shoulder drop-offs received in 2019.

How much did you do? (volume)

  • The Roads Section patrolled 215,486 km of roadway to identify shoulder drop-off and potholes deficiencies.  This resulted in identifying:
    • Shoulder drop-offs - 6 locations identified for repair.
    • Potholes – identified 1,077 minimum maintenance standard deficiencies.
  • Sidewalks - Inspected 2,400 km of sidewalk inventory for deficiencies, resulting in 3,141 minimum maintenance standard deficiencies.

How well did you do it? (quality)

  • Shoulder drop offs - 100% identified locations were repaired.
  • Potholes - 94% of the overall minimum maintenance standard deficiencies identified were repaired and 44,398 non-minimum maintenance standard deficiencies sites identified were repaired.
  • Sidewalks – 64% of the minimum maintenance standard deficiencies identified were repaired.

Is anyone better off? (impact)

  • Being proactive in patrolling roads to identify and repair shoulder drop-offs, potholes and sidewalks, will assist in responding to the 24% of customer complaints received in 2018.

How much did you do? (volume)

  • The Roads Section patrolled 215,486 km of roadway to identify shoulder drop-off and potholes deficiencies.  This resulted in identifying:
    • Shoulder drop-offs - 14 locations identified for repair
    • Potholes - Identified 636 minimum maintenance standard deficiencies and 1,720 non-minimum maintenance standard deficiencies
  • Sidewalks - Inspected 2,400 km of sidewalk inventory for deficiencies, resulting in 8,861 minimum maintenance standard deficiencies and 61,656 non-minimum maintenance standard deficiencies

How well did you do it? (quality)

  • Shoulder drop offs - 100% identified locations were repaired
  • Potholes - 99% of the overall deficiencies identified were repaired
  • Sidewalks – 100% of the minimum maintenance standard deficiencies identified were repaired

Is anyone better off? (impact)

  • Being proactive in patrolling roads to identify and repair shoulder drop-offs, potholes and sidewalks, will assist in responding to the 18% of customer complaints received in 2017.