Service Profiles
The City of Hamilton's Performance Excellence team has worked with staff to update service profiles for all of the services that we deliver to citizens. Service information includes a detailed profile of every public facing and internal service delivered by the City including:
- Service Description
- Related Subservices
- Type of Service
- Rationale
- Primary Funding Sources
- Service Level
- Service Level Source
- Performance measures
- Service and performance trends (in development)
- Continuous improvement action plans (in development)
- Citizen feedback action items (in development)
These profiles provide an overview of the services the City provides. The performance section is intended to be used to identify and evaluate new opportunities for service delivery improvements, expense reduction, revenue enhancement, operational efficiency and value for money.
This work is also aligned with the new Multi-Year Budget process, so that our budget reflects our strategic plan and priorities, and is measurable.
Profiles A to E
- Child Care System Management
- Chronic Disease and Injury Prevention
- Citizen and Customer Service
- City Enrichment Fund
- Community Hubs (under construction)
- Community Initiatives
- Corporate Radio System
- Corporate Security (under construction)
- Cultural Development
- Development Approvals
Profiles F to O
Profiles P to Z
Boards, Agencies, Enterprises and Contractors
In Hamilton, there are several boards, agencies, enterprises and contractors that are funded or owned (both partially and fully) by the City of Hamilton. The level of funding and ownership varies across the organizations. These organizations include:
-
Hamilton Police Services Board
2018 budget presentation -
The Hamilton Public Library Board
2018 budget presentation -
Hamilton Farmers’ Market
2018 budget presentation - Alectra Utilities
- CityHousing Hamilton Corporation
- DARTS (coming soon)
-
Conservation Authorities (coming soon)
Grand River
Halton
Hamilton (including Confederation Park)
Niagara Peninsula - Hamilton Beach Rescue Unit (coming soon)
- Hamilton Utilities Corporation (H.U.C.) and Hamilton Renewable Power Inc. (H.R.P.I) (coming soon)
- Hamilton Waterfront Trust (coming soon)
-
Hamilton Business Improvement Areas (BIA) (coming soon)
Ancaster BIA
Barton Street Village BIA
Concession Street BIA
Downtown Hamilton BIA
Dundas BIA
International Village BIA
King Street West BIA
Locke Street BIA
Main Street West Esplanade BIA
Downtown Stoney Creek BIA
Ottawa Street BIA
Waterdown BIA
Westdale BIA - Municipal Property Assessment Corporation (coming soon)
- Royal Botanical Gardens (coming soon)
Additions to this list will be made in future releases of this report.
Feedback
Have a question or suggestion about the report, or service delivery improvements? Email us with your feedback.
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