Trust and Confidence Report

Service Profiles

Images of city staff at work

The City of Hamilton's Performance Excellence team has worked with staff to update service profiles for all of the services that we deliver to citizens. Service information includes a detailed profile of every public facing and internal service delivered by the City including:

  • Service Description
  • Related Subservices
  • Type of Service
  • Rationale
  • Primary Funding Sources
  • Service Level
  • Service Level Source
  • Performance measures
  • Service and performance trends (in development)
  • Continuous improvement action plans (in development)
  • Citizen feedback action items (in development)

These profiles provide an overview of the services the City provides. The performance section is intended to be used to identify and evaluate new opportunities for service delivery improvements, expense reduction, revenue enhancement, operational efficiency and value for money.

This work is also aligned with the new Multi-Year Budget process, so that our budget reflects our strategic plan and priorities, and is measurable.

Profiles A to E

Profiles F to O

Profiles P to Z

Banner immage of Farmer's Market, police officer and Central Library

Boards, Agencies, Enterprises and Contractors

In Hamilton, there are several boards, agencies, enterprises and contractors that are funded or owned (both partially and fully) by the City of Hamilton. The level of funding and ownership varies across the organizations. These organizations include:

  • Hamilton Waterfront Trust (coming soon)
  • Hamilton Business Improvement Areas (BIA) (coming soon)
    Ancaster BIA
    Barton Street Village BIA
    Concession Street BIA
    Downtown Hamilton BIA
    Dundas BIA
    International Village BIA
    King Street West BIA
    Locke Street BIA
    Main Street West Esplanade BIA
    Downtown Stoney Creek BIA
    Ottawa Street BIA
    Waterdown BIA
    Westdale BIA
  • Municipal Property Assessment Corporation (coming soon)
  • Royal Botanical Gardens (coming soon)

Additions to this list will be made in future releases of this report.


Have a question or suggestion about the report, or service delivery improvements? Email us with your feedback.