Smart City/Digital Strategy Profile

The expectations of a modern municipal government’s services and access to information have evolved significantly in the digital era. Citizens continue to expect that information and services be available quickly and easily electronically. Technology can also enhance management’s availability to monitor service performance, find efficiency, and evolve.

This service includes:

  • Smart City - A Smart City is a municipality that uses information and communication technologies to increase operational efficiency, share information with the public and improve both the quality of government services and citizen welfare.
  • Digital Strategy - Establishment of a digital strategy that supports corporate and community objectives. Residents, businesses and the community have enhanced access to City of Hamilton information/data and services supported by mature digital public-private partnerships.
  • Digital Transformation (Smart City Roadmap) - Use of a broad range of technology that enables new methods of engagement and service delivery to facilitate quality of life for its citizens and increasing the operational efficiency of the City.
  • Open Data Program  - Making meaningful and high quality municipal data available to the public for reuse with an open license. Deliver a sustainable Open Data program through the development of policies and growth backed by business processes.
  • Digital Service Channels (Mobile App, Web) - Modernizing government’s approach to e-service delivery by enabling our citizens in a format that works for them. To become part of citizen’s daily routine and go-to channels for critical communications.

Service Details

Related Subservices

  • Digital Transformation (Smart City Strategy)
  • Digital Strategy
  • Open Data Program
  • Digital Service channels (Mobile App, Web)

Type of Service

  • Both public facing and internal corporate service

Rationale

  • Core municipal service

Primary Funding Sources

  • Capital Budget
  • Net Levy

Service Level

  • Below standard

Service Level Source

  • Council approved policy or service standard

 

Performance Measures

August 1, 2017 to March 14, 2018


How much did you do? (volume)

Open Data Program


  • Dataset downloads: 1,586
  • Top Five Datasets
    • City of Hamilton 2016 Census
    • Licensed Contractors in Hamilton
    • City Properties
    • City Waterfalls
    • Roads

Digital Service Channels


  • Page views: 8,891,850
  • New visitors: 1,534,275 
  • Top Five Pages
    • City of Hamilton homepage (www.hamilton.ca)
    • Jobs Open to the Public
    • PDF Bus Schedules
    • Hamilton Street Railway (HSR) Schedule, Routes and Maps
    • Garbage and Recycling Waste Collection Schedule

Mobile App (February 1, 2018 to March 14, 2018)


  • 1737 downloads since launch (iOS & Android)
  • 1370 monthly users
  • 501 weekly users
  • 120 daily users

How much did you do? (volume)

Open Data Program


  • Dataset downloads: 5,736
  • Top Five Datasets
    • City of Hamilton 2016 Census
    • Licensed Contractors in Hamilton
    • Roads
    • Bikeways
    • City Properties

Digital Service Channels


  • Page views: 14,302,822
  • New visitors: 1,308,778
  • Top Five Pages
    • City of Hamilton homepage (www.hamilton.ca)
    • Jobs Open to the Public
    • PDF Bus Schedules
    • Hamilton Street Railway (HSR) Schedule, Routes and Maps
    • Garbage and Recycling landing page

Strategic Plan Priority - Community Engagement & Participation Our People & Performance