Solid Waste Management Profile

This service provides waste collection services to eligible residential properties. These services include the collection of blue box recycling, green bin organics, residual waste (garbage), leaf and yard waste, and bulk item pick up.

  • Cleanliness Services - Services to enhance the aesthetics of Hamilton's downtown core and business improvement areas. Services include sidewalk cleaning, collection of loose litter, and emptying public space containers.
  • Bulk Waste Collection Services - Collection services of large items, such as furniture for eligible properties.
  • Drop Off and Transfer Facilities - Operation of three community recycling centres for residential drop-off of waste materials, including household hazardous waste depots and a reuse store. Operation of three transfer stations for transfer of residual garbage to the Glanbrook Landfill and yard waste to the Yard Waste Processing Facility.
  • Garbage and Organic Waste Collection - Collection services to collect residual waste (garbage) and organic waste from eligible properties. This includes residential properties, multi-residential buildings, municipal buildings, and eligible commercial properties.
  • Leaf and Yard Waste Collection Services - Collection services for eligible properties to collect yard waste materials.
  • Organics Processing - Management and operation of two organic waste facilities. The Central Composting Facility for source separated organics and Yard Waste Composting Facility for yard waste.
  • Recycling Collection - Collection of recyclable materials into two separate streams (fibre materials and container materials). This includes curbside blue box collection, automated cart collection and bin fibre collection.
  • Recycling Processing - Management and operation of the Materials Recycling Facility. This includes two-stream processing of collected blue box materials, sorting, preparing for shipping and marketing.
  • Solid Waste Support Services - Services to assist with program planning and development, customer service and community outreach.
  • Waste Disposal and Closed Landfills - Operation and management of the Glanbrook Landfill, operation of the landfill gas-to-energy facility, and environmental monitoring.  Environmental monitoring and perpetual care of the City of Hamilton’s 12 closed landfill sites.

Service Details

Related Subservices

  • Cleanliness Services
  • Organics Processing
  • Recycling Processing
  • Recycling Collection
  • Bulk Waste Collection Services
  • Garbage and Organic Waste Collection
  • Solid Waste Support Services
  • Leaf and Yard Waste Collection Services
  • Drop Off and Transfer Facilities
  • Waste Disposal and Closed Landfills

Type of Service

  • Public facing

Rationale

  • Essential/Mandatory, Legislated requirement
  • Core municipal service (Garbage and Organic Waste Collection)
  • Operation of composting facilities for source separated organic waste is not a legislated requirement for municipalities at the present time (expected in 2020).

Primary Funding Sources

  • Net Levy (Cleanliness Services, Organics Processing, Recycling Collection, Recycling Processing, Bulk Waste Collection Services, Solid Waste Support Services, Garbage and Organic Waste Collection, Drop Off and Transfer Facilities, Waste Disposal and Closed Landfills
  • Development Charges (Cleanliness Services)

Service Level

  • At standard

Service Level Source

  • Management directive (Cleanliness Services)
  • Legislated (Recycling Collection, Garbage & Organic Waste Collection, Leaf and Yard Waste Collection Services and Closed Landfills)
  • Council approved policy or service standard (Organics Processing, Recycling Processing, Bulk Waste Collection Services, Solid Waste Support Services, Drop Off and Transfer Facilities and Waste Disposal)
  • Funding agreement/grant covenant (Drop Off and Transfer Facilities)

 

Performance Measures

2017


How much did you do? (volume)

  • Approximately 115 public space litter containers in Hamilton’s Downtown Core are serviced twice per day. Ground litter collection is provided seven days per week.
  • 48,800tonnes composted – 31,000 tonnes of source separated organics and 17,800 tonnes of leaf & yard waste composted, Additionally, a further 40,000 of tonnes of source separated organics were processed from other municipalities.
  • Recyclables collected through the curbside, automated cart, and fibre bin collection program: Approximately 44,200 tonnes
  • Recycling processed: Approximately 46,300 tonnes
  • Bulk waste bookings scheduled: Approximately 63,419
  • Calls/service requests received related to waste management issues: Approximately 163,700
  • Garbage collected from curbside and multi-residential buildings:  Approximately 94,000 tonnes
  • Yard waste collected through the curbside program: Approximately 10,800 tonnes
  • Approximately 154,000 tonnes received at the Transfer Stations and Community Recycling Centres.

How well did you do it? (quality)

  • Missed Collection Inquiries
    • Target:  Less than 4 missed pickups per 10,000 households
    • In 2017, the City of Hamilton received 7,781 inquiries from over 26 million pickups, which converts to a rate of 2.94 inquiries per 10,000 pickups. The City responds to service related inquiries within one business day.

Is anyone better off? (impact)

  • In 2017, the City of Hamilton generated approximately $5.8 million in revenue per year from recyclable commodities. Recycling helps the environment by diverting waste from landfill and reducing resource consumption.
  • Customer service and outreach programs help to educate the public on the City’s waste management programs and services.
  • Garbage collection and organics collection helps to ensure a clean environment.  Organics collection helps to reduce the amount of waste sent to landfill and avoids greenhouse gases.
  • Waste diversion at the Community Recycling Centres helps the environment by minimizing waste sent to landfill and reducing resource consumption.
  • It is important to ensure the proper operation of the City’s landfill site to ensure capacity in the future. Additionally, using proper landfilling practices will ensure that the environment is not negatively impacted (e.g. odours, contaminants entering the local watershed, etc.).

How much did you do? (volume)

  • Approximately 115 public space litter containers in Hamilton’s Downtown Core are serviced twice per day. Ground litter collection is provided seven days per week.
  • 84,000 tonnes processed from City and external sources: 68,000 of source separated organics and 16,000 of yard waste.
  • Recyclables collected through the curbside, automated cart, and fibre bin collection program: Approximately 43,000 tonnes
  • Recycling processed: Approximately 45,000 tonnes
  • Bulk waste bookings scheduled: Approximately 59,000
  • Calls/service requests received related to waste management issues: Approximately 157,000
  • Garbage collected from curbside and multi-residential buildings:  Approximately 86,000 tonnes
  • Yard waste collected through the curbside program: Approximately 9,700 tonnes
  • Approximately 147,000 tonnes received at the Transfer Stations and Community Recycling Centres.

Is anyone better off? (impact)

  • The City of Hamilton generates approximately $4 Million in revenue per year from recyclable commodities. Recycling helps the environment by diverting waste from landfill and reducing resource consumption.
  • Customer service and outreach programs help to educate the public on the City’s waste management programs and services.
  • Garbage collection and organics collection helps to ensure a clean environment.  Organics collection helps to reduce the amount of waste sent to landfill and avoids greenhouse gases.
  • Waste diversion at the Community Recycling Centres helps the environment by minimizing waste sent to landfill and reducing resource consumption.
  • It is important to ensure the proper operation of the City’s landfill site to ensure capacity in the future. Additionally, using proper landfilling practices will ensure that the environment is not negatively impacted (e.g. odours, contaminants entering the local watershed, etc.).

Strategic Plan Priority - Healthy & Safe Communities and Clean & Green