Strategy and Performance Excellence

This service is responsible for creating, managing and maintaining corporate frameworks, tools, processes and reporting systems that link City service delivery with corporate strategy and performance. By supporting on-going monitoring, reporting and continuous improvement activities, this service facilitates strategic and data driven conversations across the corporation. Information and results are shared with the public in support of building trust and confidence in our City government and achieving the City’s Vision of “being the best place to raise a child and age successfully”.

Service Details

Related Subservices

  • Community Visioning
  • Strategic Planning
  • Corporate Processes (project management, public engagement)
  • Performance Excellence (continuous improvement, performance measurement, citizen feedback)
  • Accountability Reporting (Trust & Confidence report, citizen dashboard, Citizen Feedback)

Type of Service

  • Internal corporate service

Rationale

  • Discretionary municipal service

Primary Funding Sources

  • Net Levy

Service Level

  • Below Standard

Service Level Source

  • Management Directive

 

Performance Measures

2018


How much did you do? (volume)

  • Services on Citizen Dashboard: 11
  • Measures on Citizen Dashboard: 68
  • Continuous Improvement Community of Practice events held: 4

How well did you do it? (quality)

  • Percentage of services with performance measures included on the service profile:  64/71 (90%)

Is anyone better off? (impact)

  • 2018 Our Citizen Survey
    • Of residents that had contact with the City in the past 12 months: 83% agree/strongly agreed that they had an overall positive experience (2018)
    • Resident satisfaction with overall quality of City Services:  66%

How much did you do? (volume)

  • Number of services included on Citizen Dashboard (as of December 4, 2017 release): 5
  • Number of measures included on Citizen Dashboard (as of December 4, 2017 release): 37

How well did you do it? (quality)

  • Percentage of services with performance measures included on the service profile:  51 (71%)

Strategic Plan Priority - Our People & Performance