Trust and Confidence Report

Taking the Pulse of the City

Images of residents displaying their vision of Hamilton cards

Our Future Hamilton

Our Future Hamilton is city’s 25-year community vision. It builds on the legacy of Vision 2020, Hamilton’s first community vision that was initiated in 1992. Between April 2015 and April 2016, Our Future Hamilton engaged with nearly 55,000 residents and community partners to create a shared community vision, including six community priorities, 88 key directions, and 57 signs of success to guide long-term planning.

The six community priorities for Hamilton’s 25-year community vision include:

  • Community Engagement and Participation
  • Economic Prosperity and Growth
  • Healthy and Safe Communities
  • Clean and Green
  • Built Environment and Infrastructure
  • Culture and Diversity

In 2016, City Council sent an important message to our residents and incorporated the community vision priorities into the new 10-year strategic plan for the City of Hamilton.  The City of Hamilton and over 120 community organizations have committed to implementing the community vision.  Many community partners are using the vision to guide their strategic priorities and focus their work on making progress towards achieving Our Future Hamilton.

Based on resident and community feedback, the City hosts an annual Our Future Hamilton Summit.  The free event explores current issues that the community prioritized through the 25-year visioning process.  The Summit also provides an annual progress update, highlights community partnerships, builds strategic networking, facilitates engaging table discussions, and features respected keynote speakers.

For more details and to access the Our Future Hamilton Community Vision Report, Annual Progress Report, Community Vision Score Card, and Summit Summary Reports, as well as join our quarterly newsletter mailing list please visit

Our Citizen Survey

In early 2018, the City engaged residents of Hamilton with the City’s first-ever citizen survey, conducted via telephone and online.

The Our Citizen Survey helps the City better understand the needs and perceptions of Hamiltonians with respect to the range of municipal services offered across the community; value for tax dollars; as well as quality of life and wellbeing.

Overall, 66 per cent of respondents indicated they were either satisfied or very satisfied with City of Hamilton services. Further results reveal:

  • Highest Rated Services: Emergency Services (Fire and Paramedics), Libraries, Parks/Open Space and Recreation Facilities.
  • Lowest Rated Services: Roads and Sidewalks, HSR, Snow Plowing/Salting and By-Law Enforcement.
  • The majority (83 per cent) of the phone survey respondents who had contacted the City of Hamilton in the past year felt that their overall experience contacting the City of Hamilton was positive.
  • The majority of respondents from the phone survey agreed or strongly agreed that Hamilton is a great place to live, work, play and learn.

These survey results create a baseline about satisfaction with City services. Collecting a baseline is important so that when the survey is repeated in future years, results can be compared to the baseline and the City can see where progress has been made and where work still needs to be done.    

This was Hamilton’s first citizen satisfaction survey. The survey will be undertaken again in 2019 (pending budget approval) with a goal of establishing more detailed baseline information regarding ward level results. The survey will be undertaken every two years thereafter.

View the 2018 Our Citizen Survey Results