Trust and Confidence Report

Transportation Operations Profile

Providing safe, reliable and efficient access to Hamilton’s roadway network is an essential public service. The Transportation Operations section is responsible for managing the operation and maintenance of the City’s transportation network by means of a variety of activities and services. These include:

  • Design, installation, operation, maintenance of traffic signs, signals, pavement markings, cycling facilities and street lighting
  • Investigation, analysis and implementation of solutions and strategies to provide improved efficiency, roadway safety and operations for the benefit of all road users
  • Administration of the Hamilton Strategic Road Safety Program and Vision Zero Action Plan
  • Measure, review, analyze and report upon collision safety statistics
  • Administration and planning of the Red-Light Camera program
  • Research, develop and implement new and innovative enhancements such as the Advanced Traffic Management System, transit signal prioritization, and freeway management systems
  • Develop, assist, and plan road closures and establishment of detour routes for both planned and unplanned circumstances
  • Regulatory and non-regulatory sign fabrication
  • Underground utility locating services for street lighting and traffic wiring

Service Details

Related Subservices

  • Transportation Systems
  • Transportation Engineering
  • Roadway Safety
  • Signs and Pavement Markings Operations
  • Signal, Systems & Street Lighting Operations

Type of Service

  • Public Facing

Rationale

Maintenance activities in Transportation Operations must be delivered in accordance with the Ontario Regulation 239/02, Minimum Maintenance Standards for Municipal Highways (MMS) and the Highway Traffic Act, R.S.O. 1990, c. H.8. Service levels are defined within MMS specifically for luminaires (street lights), signs and traffic control signal systems. In addition to regulatory requirements services must satisfy established Council Approved Service Levels and industry best practices of which have the potential to form reasonable legal liability expectations.

Primary Funding Sources

  • Capital Budget
  • Area Rating Reserves
  • Red Light Camera Reserves
  • Net Levy
  • Reserves

Service Level

  • At standard. Response times to trouble calls meet the legislated mandate, Ontario Regulation 239/02, Minimum Maintenance Standards for Municipal Highways.

Service Level Source

  • Legislated
  • Council approved policy or service standard

 

Performance Measures

2020


How much did you do? (volume)

  • Inspected 25,060 traffic regulatory signs
  • Repainted 7,200 km of pavement markings and 2,200 crosswalks
  • Installed 4 pedestrian cross-overs (PXOs) and 9 traffic signals
  • Installed 25 traffic calming measures at 11 different locations
  • 54 neighbourhoods added to Vision Zero Speed Reduction Program

How well did we do it?

  • MMS Compliance
    • Conflict monitors 100%
    • Intersection inspections 100%
    • Sign inspections 100%
    • Street lighting inspections 100%

Is anyone better off?

  • The Vision Zero Road Safety Program has resulted in 24% reduction in in injury collisions over the past five years
  • 2019 experienced the highest number of collisions, however the total number of injury collisions was the lowest in 5 years
  • There was a decrease in injury collisions (6.1%), and increase in fatal collisions (27%), and a decrease in police reported collisions (1.6%) from 2018 to 2019 

How much did you do? (volume)

  • Inspected 19,203 traffic regulatory signs
  • Installed 5 Council approved pedestrian cross-over’s (PXO’s)
  • Installed 6 Council approved traffic signals
  • Installed 4 Council approved red light cameras

How well did we do it?

  • Completed 100% inspection of the regulatory signs

Is anyone better off?

  • In 2019, 34% of the overall traffic complaints received were related to traffic signs.  Inspecting regulatory signs, and addressing deficiencies throughout the year, will mitigate the number of the complaints received.

How much did you do? (volume)

  • Inspected 19,203 traffic regulatory signs
  • Installed 7 Council approved pedestrian cross-over’s (PXO’s)
  • Installed 30 Council approved new all way stop intersections
  • Installed 5 Council approved red light cameras

How well did we do it?

  • Completed 100% inspection of the regulatory signs
  • Installed 87% (7/8) of the planned PXO’s in 2018

Is anyone better off?

  • In 2018, 34% of the overall traffic complaints received were related to traffic signs.  Inspecting regulatory signs, and addressing deficiencies throughout the year, will mitigate the number of the complaints received. 

How much did you do? (volume)

  • Inspected 19,203 traffic regulatory signs
  • Installed 21 Council approved pedestrian cross-over’s (PXO’s)

How well did we do it?

  • Completed 100% inspection of the regulatory signs
  • Installed 70% (21/30) of the planned PXO’s in 2017

Is anyone better off?

  • In 2017, 22% of the overall traffic complaints received were related to traffic signs.  Inspecting regulatory signs, and addressing deficiencies throughout the year, will mitigate the number of the complaints received.