Water Supply and Distribution Profile

Supplies and distributes clean, safe drinking water to all properties within Hamilton that are connected to the municipal supply. This includes all support activities that are performed in order to achieve this service. 

Service Details

Related Subservices

  • Water Distribution
  • Water Supply
  • Water Support Services

Type of Service

  • Public facing

Rationale

  • Essential/Mandatory, Legislated requirement

Primary Funding Sources

  • Rate Budget

Service Level

  • At standard

Service Level Source

  • Legislated

 

Performance Measures

2017


How much did you do? (volume)

  • Volume of water treated: 81,067.77 ML
  • 45 operating facilities
  • 1,513 Preventative Maintenance work orders
  • 21,675 Regulatory Drinking Water Micro tests conducted (2017)
  • 6 Ministry of Environment and Climate Change (MOECC) Drinking Water Inspections
  • Water treated for approximately 490,000 residents, institutions and businesses within the City: 76,799.55 ML
  • Operating facilities maintained: 45
  • Preventative Maintenance work orders for vertical infrastructure: 2,515
  • Watermains maintained: 2,090 KM
  • Watermain breaks repaired: 244
  • Hydrant replacements: 87
  • Valves inspected and exercised: 6204
  • 2,090 km of watermains
  • 287 watermain breaks
  • 65 hydrant replacements
  • 8,310 valves inspected and exercised
  • 1,741 new meter installations
  • 4,690 meter changeouts

How well did you do it? (Quality)

  • No Adverse Water Quality Incidents (Confirmed):  Actual - 1
  • Drinking Water MOECC Inspection rating of 99.86% in 2016/2017 inspection cycle.
  • 6 Total (Confirmed / Unconfirmed) Adverse Water Quality Incidents
  • Watermain Repair, Water Service Line - Emergency.  All emergency repairs completed within 2 days 100% of the time (target), actual 96% 

Is anyone better off? (Impact)

  • Decreased customer water quality complaints needing investigation by 42.5%.Decreased the 2012 to 2016 average of 533 complaints, to  374 complaints in 2017
  • Decrease in construction work order turnaround time by 37% compared to the 5 year average (2017 compared against 2012 to 2016)

How much did you do? (volume)

2016
  • Water treated for approximately 490,000 residents, institutions and businesses within the City: 81,067.77 ML
  • Operating facilities maintained: 45
  • Preventative Maintenance work orders for vertical infrastructure: 1513
  • Watermains maintained: 2090 KM
  • Watermain breaks repaired: 287
  • Hydrant replacements: 65
  • Valves inspected and exercised: 8310

Strategic Priorities Icons - Healthy & Safe Communities, Clean & Green Built and  Environment & Infrastructure