Register a Tenant By-law Complaint

Contact your landlord or property owner in writing if you are concerned about a by-law violation for the place you rent.  List the problems and by-law violations in your letter to the landlord and allow a reasonable amount of time for the problems to be fixed.

If the property owner does not fix the problem in a reasonable amount of time, you can file a complaint with the City.  Municipal Law Enforcement staff may investigate to determine if there is a violation. Give staff a copy of your dated letter or documentation proving you contacted the property owner about the problems.

You can register a municipal by-law complaint in one of three ways: 

  • Fill out the online complaint form
  • We monitor online complaints during regular business hours
  • Call us if you have an urgent complaint that is an immediate health and safety concern
  • Call 905-546-2782 from Monday to Friday 8:30 am to 4:30 pm

You will receive a recorded message that will prompt you to select an option:

  • Press option 1 for environmental complaints such as  long grass and weeds, garbage and debris, snow removal or graffiti
  • Press option 2 for zoning and property standards complaints such as  plumbing, vacant buildings or mobile signs

Your call will be directed to staff who will  ask you for the following:

  • Your contact information including name and phone number. This information is kept confidential. It  is important to collect in case staff need additional information from you.
  • Address of complaint.
  • Details about complaint including dates and times.
  • Nature of the complaint.

Email your complaint to mle@hamilton.ca

Include the following information in your email:

  • Your contact information including name and phone number. This information is kept confidential. It is important to collect in case staff need additional information from you.
  • Address of complaint.
  • Details about complaint including dates and times.
  • Nature of the complaint.

After hours or urgent complaints

If you have an urgent complaint regarding private property that is an immediate health and safety concern such as inadequate heat or open to trespass, call us immediately at 905-546-2782 or after business hours at 905-546-2489.

For noise complaints after business hours, call Hamilton Police Services at 905-546-4925.