Unflushables Damage the Wastewater System

Potential Postal Disruption

In the event of a postal disruption at Canada Post that may begin on or after October 22, 2018, we ask that citizens please make alternative arrangements to ensure the timely receipt of their payment to the City.

  • Backflow Prevention Program
  • Sewer Lateral Management Program
  • Protective Plumbing Program (assessment and payment request forms)
  • Lead Line Replacement Loan application forms

All required documentation for the above mentioned programs should be dropped off at the Hamilton Water Storefront located at 330 Wentworth St. North, between 8:30 am and 4:30 pm.

Protective Plumbing Program Grant Cheque Information

  • Cheques will be available for pick up at 330 Wentworth St. North, between 8:30 am and 3 pm.
  • Property Owners should call 905-546-2489 to verify that their cheque is available for pick-up before coming to 330 Wentworth.
  • Property Owner will be required to show Identification in order to pick up the grant cheque.

If you have any questions, please free to call 905-546-2489.


Unflushable items can wreak havoc on the City's wastewater infrastructure. When anything that isn't the 3Ps (pee, poo and toilet paper) is flushed down the toilet, it can create clogs and damage pipes and pumps.

Illustration of a cotton ball Wastewater System Repairs
Communities around the world have been affected by massive clogs in their wastewater systems that have a BIG impact. These clogs, which can grow to as big as dozens of metres long and wide, are commonly known as "fatbergs" because of their destructive nature and large-scale size. Workers must spend countless hours removing these clogs, and fixing damaged pipes and pumps before the wastewater flow returns to normal. The wastewater treatment quality can also be compromised, affecting the environment.

Workers must make their way through untreated sewage water to reach these difficult-to-access places where clogs may occur. What starts as minor buildup can quickly turn into a clog that completely cuts off water flow access through clogged unflushables that often include hair, fats, oils and grease, and disposable wipes that don't break down.

The Costs of Removing Clogs
Costs for removing unanticipated clogs and fixing damaged infrastructure is inevitably passed on to residents and businesses through wastewater rate increases.


How much poo can your toilet handle? Check your toilet’s flush rating at map-testing.com.