Water & Sewer

Water Rates

The Water, Wastewater and Stormwater program is self-sustaining. Revenue comes from billing residents for water use.

You are charged for water use based on your water meter reading.  You receive a bill for your water use from the City’s billing agent, Alectra Utilities. If you have questions regarding your water bill or payment options, contact Alectra Utilities, Billing at 1-833-253-2872 or visit Alectra Utilities.

Alectra will discontinue utility water billing in several municipalities, including the City of Hamilton. These changes are expected to occur at the end of 2024. There will be no changes to your water, wastewater and stormwater billing, payments and invoices until that time.

More information will be provided in 2024 – until then, you will continue to receive a combined electricity and water bill from Alectra Utilities.

Alectra Utilities has committed to working with the City of Hamilton to provide customers with a smooth transition as water billing services during the transition.

For more information, visit Important Notice to Municipal Water Customers and Hamilton Water - Alectra Utilities

Water and wastewater services are provided to a property, not a person, and are regulated under the Municipal Act. The Act gives municipalities the authority to collect unpaid fees and charges by adding them to the municipal tax bill for the property that received the service. 

For Hamilton properties serviced with municipal water and wastewater services:

Sellers should contact the City’s water billing agent, Alectra Utilities at 1-833-ALECTRA (1-833-253-2872) to provide a forwarding address and move-out date. By doing so, Alectra can then forward the final water invoice to the new address. 

Buyers should contact Alectra to advise of their move-in date and to provide contact information for future correspondence. Please note all residential accounts must be opened and billed in the name of the registered owner(s) of the property, and not the name of any tenant(s).

Additionally, buyers should request from Alectra an Arrears Certificate (applicable fee of $15.00 plus H.S.T.) that will provide the payment status of the water account and will advise if the account is being based on estimated readings.

When ownership of property is transferred, the buyer’s real estate lawyer must contact Alectra Utilities at 1-833-253-2872 to:

  • provide the relevant property transfer information
  • request a final actual water meter reading, not an estimate

This ensures all parties are aware of any outstanding water and wastewater charges and/or compliance issues with Hamilton’s Water Works By-law No. R84-026, such as the replacement of obsolete equipment. ­If a final water meter reading is not obtained, all ou­­­tstanding charges and compliance issues with Hamilton’s Water Works By-law No. R84-026 are transferred with the property and become the new property owner’s responsibility.

Please direct all water billing inquiries to Alectra Utilities 1-833-ALECTRA (1-833-253-2872).

Current Water, Wastewater and Stormwater rates

For the current water, wastewater and stormwater rates please visit Alectra Utilities

Information on the Water and Wastewater Service User Fees can be found here

How do we compare to other municipalities?

Hamilton’s water and wastewater/storm rates are among the lowest in Ontario. Hamilton has the second lowest water costs at $722 for 200 m3/year amongst the cities in our region as shown below:

 

Why do rates keep increasing?

Water and wastewater budgets contain fixed costs that do not change in direct proportion to water consumption. The cost to distribute, collect and treat municipal water and wastewater throughout the City remains relatively constant, regardless of the volume actually consumed by all residents.

The largest portion of your bill is used for capital renewal and expansion of the City’s overall water/wastewater/stormwater infrastructure that has a replacement value of $10 billion. Aging City infrastructure becomes more costly to operate, maintain and replace with over 20% of the City’s water and sewer mains being more than 80 years old.