Accessible Transit

Accessible Transit

To ensure physical distancing for operators and customers, effective Friday, April 3, 2020, HSR has implemented changes in how service will be delivered:

  • All customers are required to enter and exit through the rear doors.
  • This includes Customers using wheelchairs, scooters, walkers and all other personal mobility devices (PMD’s.) They are no longer being loaded from front door. To facilitate access to the bus, customers using wheelchairs, scooters, walkers and all other PMD’s will be required to travel with a companion. The companion will be required to deploy the ramp under the direction of the operator. If there is a requirement for the wheelchair or scooter to be secured, the companion will be required to facilitate this as well. HSR will now only be able to accommodate one (1) wheelchair/scooter per bus regardless of the vehicle size.
  • In addition, effective Saturday, April 4, DARTS will be providing bus-stop to bus-stop service for HSR customers using wheelchairs, scooters and CNIB card holders. This will allow those traveling with personal mobility devices such as wheelchairs and scooters, and CNIB cardholders to travel without a companion. Learn more about Alternative service for HSR customers with wheelchairs, scooters or CNIB card-holders
  • HSR is restricting customer loads to 10 people on a 40 ft bus; and 15 people on a 60 ft articulated bus. Signs will be posted to identify which seats are not available for use. Operators will be by-passing stops if the load on the bus is in excess of the above amounts, or if there are concerns with physical distancing.


The HSR is operating on a reduced schedule until further notice. Most routes are operating on a Saturday schedule on weekdays. Weekend service remains the same: regular Saturday service will operate on Saturdays and regular Sunday service will operate on Sundays.


Have a question about HSR's response to COVID-19?

Submit your question. We’ll do our best to answer it on our FAQ page. View the FAQ for Transit Customers

Person in a wheelchair being helped into a vehicle

Service at a Glance

Am I eligible for ATS?

Accessible Transportation Services (ATS) are intended for persons with physical or functional disabilities or health conditions who are unable to access fixed-route public transit.

Eligibility is considered on a case-by-case basis and is not based on a particular disability, or income level.

Types of access granted for DART and Taxi Scrip use:

  • Unconditional
  • Conditional (Seasonal or Trip by Trip)
  • Temporary
Do I need to have a disability to use an ALF bus?

No, Accessible Low Floor (ALF) buses are easy to use for everyone, especially for those people who have difficulty climbing stairs.  

They have ramps that provide level entry and exit with no steps, and can accommodate wheelchairs, scooters and walkers as well as bicycles, strollers and buggies.

How can I make reservations for DARTS?

Eligible DARTS customers may make reservations up to seven (7) days in advance of a trip by calling:

  • 905-529-1717 & Press “0”
  • Registered DARTS Web customers can make reservations, check and cancel trip times online
Are you always late or cancelling your ATS-DARTS service?

You may be issued an advisory letter and subject to action* if you have:

  • more than 3 no shows; or
  • more than 6 late cancellations; or
  • more than 7 combined no shows and late cancellations; or
  • 25% cancellation rate, with at least 10 cancellations in the month.

*Action may include progressive suspension of service.

Receive a 40% discount when traveling with local taxi companies

To benefit from Taxi Scrip:

  • a person must be unable to use regular transit by reason of a disability,
  • must have registered with Accessible Transportation Services; and
  • must be prepared to show the taxi driver their personal ATS Photo Identification Card each time a taxi trip is taken