Accessible Transit

Accessible Low Floor Buses

To ensure physical distancing for operators and customers, effective Friday, April 3, 2020, HSR has implemented changes in how service will be delivered:

  • All customers are required to enter and exit through the rear doors.
  • This includes Customers using wheelchairs, scooters, walkers and all other personal mobility devices (PMD’s.) They are no longer being loaded from front door. To facilitate access to the bus, customers using wheelchairs, scooters, walkers and all other PMD’s will be required to travel with a companion. The companion will be required to deploy the ramp under the direction of the operator. If there is a requirement for the wheelchair or scooter to be secured, the companion will be required to facilitate this as well. HSR will now only be able to accommodate one (1) wheelchair/scooter per bus regardless of the vehicle size.
  • In addition, effective Saturday, April 4, DARTS will be providing bus-stop to bus-stop service for HSR customers using wheelchairs, scooters and CNIB card holders. This will allow those traveling with personal mobility devices such as wheelchairs and scooters, and CNIB cardholders to travel without a companion. Learn more about Alternative service for HSR customers with wheelchairs, scooters or CNIB card-holders
  • HSR is restricting customer loads to 10 people on a 40 ft bus; and 15 people on a 60 ft articulated bus. Signs will be posted to identify which seats are not available for use. Operators will be by-passing stops if the load on the bus is in excess of the above amounts, or if there are concerns with physical distancing.


The HSR is operating on a reduced schedule until further notice. Most routes are operating on a Saturday schedule on weekdays. Weekend service remains the same: regular Saturday service will operate on Saturdays and regular Sunday service will operate on Sundays.


Have a question about HSR's response to COVID-19?

Submit your question. We’ll do our best to answer it on our FAQ page. View the FAQ for Transit Customers

All buses in Hamilton have Accessible Low Floors (ramps) and the International Symbol for Accessibility appears on the front and side of the bus. Accessible Low Floor buses have ramps that provide level entry and exit with no steps. These floors make it easier for everyone, especially for people in wheelchairs, scooters and walkers to get on and off the bus.

HSR buses can accommodate wheelchairs and scooters within the standard size of 30” wide by 48” in length which complies with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA).

Bicycles, strollers and buggies

Bicycles, strollers and buggies can use ALF only where there is enough space on the bus to store them. They must be held securely by the passenger at all times when the bus is moving, clear of the aisle and not to disrupt other riders.

Wheelchairs and scooters on buses

Getting on the bus

There are two rear facing wheelchair spaces on each ALF bus. One space is located directly across from the centre doors of the bus. The bus seats at the wheelchair spaces rise to make room for a wheelchair. These wheelchair spaces accommodate most wheelchairs and scooters. If passengers are sitting in the folding seats and the wheelchair space is required they will be asked to move.

Only two customers in wheelchairs can ride an ALF bus at one time. If both spaces are taken you will have to wait for the next ALF bus.

You must be able to safely manoeuvre yourself into the wheelchair spaces. A support person must accompany you if you are unable to board or exit, approach the seating area or secure your wheelchair. Passengers in wheelchairs must use the lap belt.

Getting off the bus

Push the stop request button before the bus gets to your stop. The stop request button is located on the yellow bar beside the wheelchair space. A special light on the bus dashboard tells the driver that the ramp needs to be lowered to let the person in the wheelchair or scooter off the bus.

If you are unable to use HSR buses

If you have a disability and have difficulty using the HSR, you can apply for Accessible Transit Service to use either the Taxi Scrip program or DARTS.