Effective Saturday April 4, DARTS will be providing bus-stop to bus-stop service for HSR customers using wheelchairs, scooters and CNIB card holders. This will allow those traveling with personal mobility devices such as wheelchairs and scooters, and CNIB cardholders to travel without a companion. Effective Saturday, April 4, until further notice.
Customers are asked to:
You can make reservations up to seven days in advance for DARTS. There are two ways that you can make a reservation:
Please confirm all your information at the end of your call.
ATS and/or DARTS staff advises passengers at the time of booking if their trip qualifies for call return. The requested trip is then booked for a call return or another agreed upon pick-up time.
Call return trips are available to passengers when the length of their appointment is not known at the time of the trip reservation such as:
When the appointment is over, passengers call 905-529-1717 to speak with the Dispatcher who sends the first available vehicle. If a vehicle is not available, you will have an extended wait for your return trip.
Appointments with a specific start and end time do not qualify for call return. These include:
ATS and/or DARTS staff has the final decision where disagreements about qualifying trips occur.
To cancel your trip with DARTS:
Cancel as early as possible so that DARTS can offer trips to other customers and to avoid exceeding the allowable cancellation limits.
DARTS cancels service due to snow, ice or dangerous road conditions. Watch local TV stations, listen to the radio or visit DARTS Web for service cancellations.
One support person can travel with you for free on DARTS. A passenger must have medical certification on file with ATS stating that they require a support person before their trip.
If there is a safety risk to a passenger being left alone at their destination, register the passenger as “Do Not Leave Unattended”. The passenger may travel independently on DARTS; however a caregiver must be at every destination to receive the passenger.
DARTS drivers assist passengers with wheelchairs up or down one step only, to and from an accessible entrance. If you need greater assistance at your pick-up or drop-off points, you must arrange for a support person to help you.
Training is available to Conditional and Temporary ATS Registrants who are interested in learning how to use HSR, including route training, instruction and practice boarding the HSR vehicles using your wheelchair or scooter. For more information, please call ATS at 905-529-1212.
Call ATS Customer Service at 905-529-1212 to report changes to your personal information, including:
Your personal information must be up-to-date. You may have to reapply if your information is not up to date or you have not used DARTS within a 12 month period.
DARTS vehicles use video surveillance cameras. Under the Municipal Freedom of Information and Protection of Privacy Act, the recorded image of an individual is considered personal information.
The personal information collected by the video surveillance cameras is under the authority of the City of Hamilton Act, 1999 and Municipal Act. The information is used to increase safety, reduce crime and assist with risk management and insurance.
Any questions about this can be directed to:
Director of Transit
City of Hamilton
2200 Upper James Street
Hamilton, Ontario L0R 1W0