Accessible Transit

DARTS Fares, Tickets and Passes

To ensure physical distancing for operators and customers, effective Friday, April 3, 2020, HSR has implemented changes in how service will be delivered:

  • All customers are required to enter and exit through the rear doors.
  • This includes Customers using wheelchairs, scooters, walkers and all other personal mobility devices (PMD’s.) They are no longer being loaded from front door. To facilitate access to the bus, customers using wheelchairs, scooters, walkers and all other PMD’s will be required to travel with a companion. The companion will be required to deploy the ramp under the direction of the operator. If there is a requirement for the wheelchair or scooter to be secured, the companion will be required to facilitate this as well. HSR will now only be able to accommodate one (1) wheelchair/scooter per bus regardless of the vehicle size.
  • In addition, effective Saturday, April 4, DARTS will be providing bus-stop to bus-stop service for HSR customers using wheelchairs, scooters and CNIB card holders. This will allow those traveling with personal mobility devices such as wheelchairs and scooters, and CNIB cardholders to travel without a companion. Learn more about Alternative service for HSR customers with wheelchairs, scooters or CNIB card-holders
  • HSR is restricting customer loads to 10 people on a 40 ft bus; and 15 people on a 60 ft articulated bus. Signs will be posted to identify which seats are not available for use. Operators will be by-passing stops if the load on the bus is in excess of the above amounts, or if there are concerns with physical distancing.

 

The HSR is operating on a reduced schedule until further notice. Most routes are operating on a Saturday schedule on weekdays. Weekend service remains the same: regular Saturday service will operate on Saturdays and regular Sunday service will operate on Sundays.

 

Have a question about HSR's response to COVID-19?

Submit your question. We’ll do our best to answer it on our FAQ page. View the FAQ for Transit Customers

As of September 1, 2019:

Child/Youth (ages 5 to 19)

Secondary school students must carry their Student ID card. Student tickets and passes are valid on both DARTS and the HSR.


Adult (under 65)

No Photo ID required. Adult tickets and passes are valid on both DARTS and the HSR


Senior (ages 65 to 79)

Photo ID is required for:

  • Senior Monthly Pass with a renewal sticker purchased for each month
  • Senior Annual Pass good for one year from month of purchase
  • Passes are valid on both DARTS and HSR

Available at:

  • Cash: $3.25
    • Pay driver, exact change only
  • DARTS Senior Ticket: $20.50 - book of 10, valid on DARTS only
  • DARTS Senior Monthly Pass: $32.50 - Beneficial for seniors using more than 12 tickets a month
    • Both are available at: ATS Office at Mountain Transit Centre, 2200 Upper James Street, HSR Customer Service Centre, 36 Hunter St. East, Municipal Service Centres
    • Senior tickets also available from DARTS Drivers
    • Renew By Mail: Send a cheque or money order payable to “City of Hamilton” to: ATS, P.O. Box 340, Mount Hope Ontario L0R 1W0​

  • DARTS Senior Annual Pass: $325 - Beneficial for seniors using more than 10 tickets a month
    • Available at: ATS Office at Mountain Transit Centre, 2200 Upper James Street, HSR Customer Service Centre, 36 Hunter St. East
    • Renew By Mail: Send a cheque or money order payable to “City of Hamilton” to: ATS, P.O. Box 340, Mount Hope Ontario L0R 1W0​


  • Children ages 0 to 4 - Free, no photo ID required
  • Golden Age (80+)Free to residents of Hamilton only. Photo ID not required on DARTS
  • Companions - HSR Fares apply according to age of companion
  • Support person - Free with medical certification preapproved by ATS

PRESTO passes are not accepted for rides on DARTS.