Accessible Transit

How to File a Complaint

If a DARTS driver is rude or insensitive, report the incident by calling ATS Customer Service at 905-529-1212 with a formal complaint. Help ATS-DARTS to investigate the incident by providing detailed information such as:

  • Passenger’s name,
  • ATS-DARTS registrant number,
  • Day of week,
  • Time of day,
  • Pick-up/ drop-off address

DARTS drivers are trained to be sensitive and understanding regarding the needs of persons with disabilities.

DARTS will either find an immediate solution or advise if it will take time to resolve. You can request that ATS Customer Service respond to you once the investigation is complete.

DARTS drivers comply with the posted speed limits on roads when driving.