Accessible Transit

How to File a Complaint

Beginning September 6, 2020, HSR will return to weekday service at a summer level on most routes. View our Schedule and timetables

Have a question about HSR's response to COVID-19? Visit our FAQ for Transit Customers.

To help reduce the spread of COVID-19, customers are required to wear a non-medical mask on public transit. This extra step can help protect others in spaces where physical distancing can be hard to maintain.

The Customer Service counter at 36 Hunter Street Go Station (ONLY) has resumed normal business hours: 8:30 am to 4:30 pm Monday to Friday for customers to renew monthly passes, purchase and reload PRESTO cards and to purchase tickets. Our Customer Service Desk at Mountain Transit Centre (2200 Upper James St.) will remain closed to the public until further notice.

HSR has resumed fare collection and front-door boarding for customers. Operator compartment bio-shields have been installed as an additional measure to protect operators and customers.


If a DARTS driver is rude or insensitive, report the incident by calling ATS Customer Service at 905-529-1212 with a formal complaint. Help ATS-DARTS to investigate the incident by providing detailed information such as:

  • Passenger’s name,
  • ATS-DARTS registrant number,
  • Day of week,
  • Time of day,
  • Pick-up/ drop-off address

DARTS drivers are trained to be sensitive and understanding regarding the needs of persons with disabilities.

DARTS will either find an immediate solution or advise if it will take time to resolve. You can request that ATS Customer Service respond to you once the investigation is complete.

DARTS drivers comply with the posted speed limits on roads when driving.