Accessible Transit

How to File a Complaint

 NEW: Modified HSR winter schedule begins January 23, 2022 View Bus News for more information

To help reduce the spread of COVID-19, customers are required to wear a non-medical mask on public transit.This extra step can help protect others in spaces where physical distancing can be hard to maintain. Learn more about our Safe Re-opening on HSR Transit and ATS/DARTS.


If a DARTS driver is rude or insensitive, report the incident by calling ATS Customer Service at 905-529-1212 with a formal complaint. Help ATS-DARTS to investigate the incident by providing detailed information such as:

  • Passenger’s name,
  • ATS-DARTS registrant number,
  • Day of week,
  • Time of day,
  • Pick-up/ drop-off address

DARTS drivers are trained to be sensitive and understanding regarding the needs of persons with disabilities.

DARTS will either find an immediate solution or advise if it will take time to resolve. You can request that ATS Customer Service respond to you once the investigation is complete.

DARTS drivers comply with the posted speed limits on roads when driving.