Photo Identification

To ensure physical distancing for operators and customers, effective Friday, April 3, 2020, HSR has implemented changes in how service will be delivered:

  • All customers are required to enter and exit through the rear doors.
  • This includes Customers using wheelchairs, scooters, walkers and all other personal mobility devices (PMD’s.) They are no longer being loaded from front door. To facilitate access to the bus, customers using wheelchairs, scooters, walkers and all other PMD’s will be required to travel with a companion. The companion will be required to deploy the ramp under the direction of the operator. If there is a requirement for the wheelchair or scooter to be secured, the companion will be required to facilitate this as well. HSR will now only be able to accommodate one (1) wheelchair/scooter per bus regardless of the vehicle size.
  • In addition, effective Saturday, April 4, DARTS will be providing bus-stop to bus-stop service for HSR customers using wheelchairs, scooters and CNIB card holders. This will allow those traveling with personal mobility devices such as wheelchairs and scooters, and CNIB cardholders to travel without a companion. Learn more about Alternative service for HSR customers with wheelchairs, scooters or CNIB card-holders
  • HSR is restricting customer loads to 10 people on a 40 ft bus; and 15 people on a 60 ft articulated bus. Signs will be posted to identify which seats are not available for use. Operators will be by-passing stops if the load on the bus is in excess of the above amounts, or if there are concerns with physical distancing.


The HSR is operating on a reduced schedule until further notice. Most routes are operating on a Saturday schedule on weekdays. Weekend service remains the same: regular Saturday service will operate on Saturdays and regular Sunday service will operate on Sundays.


Have a question about HSR's response to COVID-19?

Submit your question. We’ll do our best to answer it on our FAQ page. View the FAQ for Transit Customers

Student ID

  • Secondary school students must show valid student photo ID when using HSR Student Tickets, Monthly Passes or PRESTO cards.
  • Children in elementary school grade 6, 7 and 8 do not need to carry HSR Photo ID. We recommend that mature-looking elementary school students get an HSR Photo ID.
  • Student cards with HSR photo ID red strip expiring October 31, 2019 are available during your school’s photo session at the beginning of the school year.
  • If you missed your school’s photo session or have lost your student photo ID, visit the HSR Customer Service Centre with a signed application form (PDF, 19 KB) you can obtain from your school office. We are open Monday to Friday, excluding holidays from 8:30 am to 4:30 pm. A nominal fee is charged for the Photo ID.
  • A student is defined as a person, 19 years of age or under (as of September 1st of a given school year) in regular, full-time day class attendance at any school inspected and approved by the Ontario Ministry of Education.

McMaster, Mohawk and Redeemer students

  • You must show your student card every time you get on the bus and tap your PRESTO Card loaded with an HSR U-Pass.
  • If you do not have your student card you must pay the full adult fare of $3.25.

Senior ID

  • Seniors (age 65-79) do not require photo ID; however they must show proof of age if the driver asks.
  • Golden Age Seniors require Photo ID that you receive when you purchase your Golden Age Pass at the HSR Customer Service Centre Centre (must provide proof of age and proof of Hamilton residency). Golden Age Passes cannot be issued in advance of your 80th birthday.

Accessible Transportation Services (ATS) ID

  • You can get your photo taken for your ATS ID card at the ATS office, 2200 Upper James Street.
  • Replacement ATS ID cards are available from ATS Office, free of charge.

New or replacement photo ID cards & photo passes

  • You can get a new or replacement photo ID & photo pass card from the HSR Customer Service Centre. New Photo IDs cost $5.65 and replacement Photo IDs cost $16.95 (taxes included). Includes Support Person cards, Golden Age Photo ID, School Hour Only / PLUS passes, DARTS Senior Passes, EC Passes, Senior ID, HSR Student Photo ID, etc.
  • Secondary students must bring a Photo ID card application form from their school office.