Fares

Support Person ID Card

Until at least April 5th, HSR customers are being asked to board buses from the rear doors only, and to keep a fair distance from the bus operators and other customers. Only customers with personal mobility devices (PMD) will permitted to enter and exit through the front door.


The HSR is operating on a reduced schedule until further notice. Most routes are operating on a Saturday schedule on weekdays. Weekend service remains the same: regular Saturday service will operate on Saturdays and regular Sunday service will operate on Sundays.

Have a question about HSR's response to COVID-19?

Submit your question. We’ll do our best to answer it on our FAQ page. View the FAQ for Transit Customers

Support Person ID cards are for customers who, because of their disability, require regular or occasional help when travelling on HSR buses.

  • The Support Person ID card allows you to have a support person take the HSR with you for free.
  • The cost for replacement of a lost card is $15.00 + HST ($16.95).
  • You need to update your information and get a new card every three years.

How to get a Support Person ID card

Complete the Support Person application form (PDF, 126 KB) which requires a Health Care Professional’s certification for Section C (Disability Information) and mail to:

Accessible Transportation Services
P.O. Box 340, 2200 Upper James Street
Mount Hope, Ontario L0R 1W0

A confirmation letter with details about how to get your Support Person ID card comes by mail when you are approved.