Fares

Support Person ID Card

Beginning September 6, 2020, HSR will return to weekday service at a summer level on most routes. View our Schedule and timetables

Have a question about HSR's response to COVID-19? Visit our FAQ for Transit Customers.

To help reduce the spread of COVID-19, customers are required to wear a non-medical mask on public transit. This extra step can help protect others in spaces where physical distancing can be hard to maintain.

The Customer Service counter at 36 Hunter Street Go Station (ONLY) has resumed normal business hours: 8:30 am to 4:30 pm Monday to Friday for customers to renew monthly passes, purchase and reload PRESTO cards and to purchase tickets. Our Customer Service Desk at Mountain Transit Centre (2200 Upper James St.) will remain closed to the public until further notice.

HSR has resumed fare collection and front-door boarding for customers. Operator compartment bio-shields have been installed as an additional measure to protect operators and customers.

 

Support Person ID cards are for customers who, because of their disability, require regular or occasional help when travelling on HSR buses.

  • The Support Person ID card allows you to have a support person take the HSR with you for free.
  • The cost for replacement of a lost card is $15.00 + HST ($16.95).
  • You need to update your information and get a new card every three years.

How to get a Support Person ID card

Complete the Support Person application form (PDF, 126 KB) which requires a Health Care Professional’s certification for Section C (Disability Information) and mail to:

Accessible Transportation Services
P.O. Box 340, 2200 Upper James Street
Mount Hope, Ontario L0R 1W0

A confirmation letter with details about how to get your Support Person ID card comes by mail when you are approved.