Support Person ID cards are for customers who, because of their disability, require regular or occasional help when travelling on HSR buses.
- The Support Person ID card allows you to have a support person take the HSR with you for free.
- The cost for replacement of a lost card is $15.00 + HST ($16.95).
- You need to update your information and get a new card every three years.
How to get a Support Person ID card
Complete the Support Person application form (PDF, 126 KB) which requires a Health Care Professional’s certification for Section C (Disability Information) and mail to:
Accessible Transportation Services
P.O. Box 340, 2200 Upper James Street
Mount Hope, Ontario L0R 1W0
A confirmation letter with details about how to get your Support Person ID card comes by mail when you are approved.
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