Transfers and Connections

Beginning September 6, 2020, HSR will return to weekday service at a summer level on most routes. View our Schedule and timetables

Have a question about HSR's response to COVID-19? Visit our FAQ for Transit Customers.

To help reduce the spread of COVID-19, customers are required to wear a non-medical mask on public transit. This extra step can help protect others in spaces where physical distancing can be hard to maintain.

The Customer Service counter at 36 Hunter Street Go Station (ONLY) has resumed normal business hours: 8:30 am to 4:30 pm Monday to Friday for customers to renew monthly passes, purchase and reload PRESTO cards and to purchase tickets. Our Customer Service Desk at Mountain Transit Centre (2200 Upper James St.) will remain closed to the public until further notice.

HSR has resumed fare collection and front-door boarding for customers. Operator compartment bio-shields have been installed as an additional measure to protect operators and customers.


Paper Transfers

  • You can get a free printed transfer if you have to take more than one HSR bus to complete your trip.
  • You must ask for a transfer when you pay your fare.
  • The HSR paper transfer is valid for 90-minutes from the next end of line for that specific route.
  • If you get on a bus past the two-hour window, you will need to pay the bus fare again.
  • You can use your transfer at any bus stop on any regular scheduled route.
  • Check your transfer carefully after you receive it from the driver.
  • You must show your transfer to the driver when you get on a new bus.
  • Destroyed or damaged transfers are not accepted.
  • If you have a monthly or annual pass you do not need a transfer.
  • In case of dispute, you will have to pay the regular fare and contact HSR Customer Service for assistance. You must provide the route name, bus number, date, location and time of the incident. Keep your transfer to help with the investigation.

Transfers with PRESTO

Transfers are recorded automatically when you use your PRESTO card. You will have two hours to use your transfer from the time that you tap your card on the PRESTO Payment device on the bus. The next time you tap your card the system will recognize the transfer and no fare will be deducted. 

HSR drivers can assist you with connections between buses. If the buses are timed only minutes apart, let the driver know where you will be transferring when you board. If possible, the driver can make a few calls and the other driver will be asked to wait to make the connection. 

Connections to Burlington Transit with transfers

Upon payment of your HSR fare using cash or ticket, please ask the driver for a transfer to connect to the Burlington service. If using any valid (non-PRESTO) HSR Pass product, just show the Burlington Transit Operator that pass at the locations below as your transfer.

  • Transfers and passes are only accepted by Burlington Transit drivers at the following designated  bus stops.
    • King St. at James St. (BT Stop #679)
    • King St. at Bay St. (BT Stop #827)
    • Aldershot GO station
    • Downtown BT Terminal (John St.)
    • Plains Rd. at Waterdown Rd (BT stop #992, #111, #721, #722, #1073)
    • Plains Rd. at RBG Building (BT Stop #698)
    • At other bus stops, you will need to pay full Burlington Transit fare to board.
    • Paper transfers are not required when using your PRESTO card.

Connections to Burlington Transit with PRESTO

  • You can transfer between HSR and Burlington Transit using your PRESTO card.
  • After tapping your card on the HSR you have two hours to transfer to Burlington Transit. No additional fares will be charged.
  • You do not need a paper transfer when using your PRESTO card.

Connections to GO Transit with PRESTO

When you use your PRESTO card on GO Transit before or after using the HSR, a discount will be applied automatically. If you take the HSR on a return trip from GO Transit, your fare for the HSR will be $0.65. When you transfer from an HSR bus to GO Transit, you will save $1.85 on your GO Transit Fare.