If you need to take more than one HSR bus to complete your trip and you paid your fare with cash or a special purpose ticket, you can get a free paper transfer.
You must ask the driver for a transfer at the time you pay your fare.
The transfer will be printed by the PRESTO machine. It will be valid for a two-hour window from the time you paid your fare.
Destroyed or damaged transfers will not be accepted.
You can use your transfer at any HSR bus stop on any regular scheduled route. You must show your transfer to the driver when you get on a new bus. If you get on a bus past the transfer window, you will need to pay the bus fare again.
If you have a monthly or annual pass you do not need a transfer. You do not need a paper transfer when using your PRESTO card.
In case of dispute, you will have to pay the regular fare and contact HSR Customer Service for assistance. You must provide the route name, bus number, date, location and time of the incident. Keep your transfer to help with the investigation.
Transfers with PRESTO
Transfers are recorded automatically when you use your PRESTO card. You will have two hours to use your transfer from the time you tap your card on the PRESTO Payment device on the bus. The next time you tap your card the system will recognize the transfer and no fare will be deducted.
Connecting to other HSR buses
HSR drivers can assist you with connections between buses. If the buses are timed only minutes apart, let the driver know where you will be transferring when you board. If possible, the driver will ask the other driver to wait to make the connection. This may not always be possible.
Connections to Burlington Transit with transfers
Upon payment of your HSR fare using cash or a special purpose ticket, ask the driver for a transfer to connect to the Burlington service.
Transfers are only accepted by Burlington Transit drivers at the following designated bus stops.
- King St. at James St. (BT Stop #679)
- King St. at Bay St. (BT Stop #827)
- Aldershot GO station
- Downtown BT Terminal (John St.)
- Plains Rd. at Waterdown Rd (BT stop #992, #111, #721, #722, #1073)
- Plains Rd. at RBG Building (BT Stop #698)
- At other bus stops, you will need to pay full Burlington Transit fare to board.
You do not need a paper transfer when using your PRESTO card.
Connections to Burlington Transit with PRESTO
You can transfer between HSR and Burlington Transit using your PRESTO card. After tapping your card on the HSR you have two hours to transfer to Burlington Transit. No additional fares will be charged. You can also transfer from Burlington Transit to HSR. You do not need a paper transfer when using your PRESTO card.
Connections to GO Transit with PRESTO
When you use your PRESTO card to transfer between GO Transit and HSR, a discount equal to the adult single ride fare will automatically be applied. When travelling from HSR to GO Transit, you pay your full HSR fare and your GO Transit fare will be reduced by the HSR adult single ride price. When travelling from GO Transit to HSR, you pay your full GO Transit fare and your transfer to HSR will be free.
This ‘co-fare’ discount is only available when you pay your fare using a PRESTO card. If you’re paying by any other method, including PRESTO E-Tickets or cash, you will need to pay the full fare for HSR. This discount only applies to single ride fares. It cannot be combined with a monthly or annual pass. Consider which option makes the most financial sense based on your travel needs.
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