Riding with HSR

Potential Postal Disruption

In the event of a postal disruption at Canada Post that may begin on or after October 22, 2018, we ask that citizens please make the following alternative arrangements:

Eligibility Applications

All required documentation for the above mentioned program should be dropped off at:

  • Mountain Transit Centre 2200 Upper James
  • HSR Customer Service Office at 36 Hunter Street East

Taxi Scrip purchases

Purchases for the above program can be made in person at:

If you have any questions, please free to call 905-546-2489.

  • Learn more about what is being done to restore and improve our service

Service at a Glance

(Re)envisioning Hamilton Street Railway

Hamilton City Council approved the 10 Year Local Transit Strategy in March 2015. The strategy focuses on refining the customer experience, addressing system deficiencies, revising service standards, adding capacity, and adding rapid transit (the BLAST network) in Hamilton.

HSR Customer Service Centre is open Monday to Friday (excluding holidays) if you need:
  • photo ID?
  • a timetable?
  • a PRESTO card?
  • a Day Pass?
What kind of bikes can be loaded onto a bus bike rack?
  • The rack is built for bikes that have 16 inch (40cm) wheels or larger.
  • Tricycles, tandem or motorized bikes are not allowed in the racks.
  • Bikes with large carriers or other obstructing accessories may not be allowed in the bike rack.