Riding with HSR

Bikes on Buses Program

To ensure physical distancing for operators and customers, effective Friday, April 3, 2020, HSR has implemented changes in how service will be delivered:

  • All customers are required to enter and exit through the rear doors.
  • This includes Customers using wheelchairs, scooters, walkers and all other personal mobility devices (PMD’s.) They are no longer being loaded from front door. To facilitate access to the bus, customers using wheelchairs, scooters, walkers and all other PMD’s will be required to travel with a companion. The companion will be required to deploy the ramp under the direction of the operator. If there is a requirement for the wheelchair or scooter to be secured, the companion will be required to facilitate this as well. HSR will now only be able to accommodate one (1) wheelchair/scooter per bus regardless of the vehicle size.
  • In addition, effective Saturday, April 4, DARTS will be providing bus-stop to bus-stop service for HSR customers using wheelchairs, scooters and CNIB card holders. This will allow those traveling with personal mobility devices such as wheelchairs and scooters, and CNIB cardholders to travel without a companion. Learn more about Alternative service for HSR customers with wheelchairs, scooters or CNIB card-holders
  • HSR is restricting customer loads to 10 people on a 40 ft bus; and 15 people on a 60 ft articulated bus. Signs will be posted to identify which seats are not available for use. Operators will be by-passing stops if the load on the bus is in excess of the above amounts, or if there are concerns with physical distancing.

 

The HSR is operating on a reduced schedule until further notice. Most routes are operating on a Saturday schedule on weekdays. Weekend service remains the same: regular Saturday service will operate on Saturdays and regular Sunday service will operate on Sundays.

 

Have a question about HSR's response to COVID-19?

Submit your question. We’ll do our best to answer it on our FAQ page. View the FAQ for Transit Customers

HSR buses and bike racks

  • All HSR buses have a bike rack on the front bumper
  • Each rack can hold two bikes. The rack is built for bikes with wheels 40 cm (16 inches) or larger.
  • Tricycles, tandem or motorized bikes cannot go in the racks.
  • Bikes with large carriers or other obstructing accessories may not go in the bike rack. The bus driver will tell you if your bike cannot go on the rack.
  • If the rack is full, it is possible to bring your bike on board if the vehicle is low-floor (wheelchair accessible), the wheelchair spot is unoccupied and the driver tells you it is safe to do so.
  • You are responsible for loading, securing and unloading your bike. The driver will not help. The HSR is not responsible for loss, damage or theft. Ask the driver if you do not know how to use the rack.

  1. Remove any loose items such as water bottles, saddlebags or carriers from your bike before the bus arrives.

  2. Wait for the bus to come to a complete stop. Tell the driver that you are going to load your bike onto the bike rack. Lower the rack if necessary by squeezing the rack handle.

  3. Load your bike from the curb-side.
  4. Lift your bike into the rack. If you are the first bike, use the space furthest from the front of the bus. Racks are available on a first come, first serve basis.

  5. Once the bike is fully seated in the wheel wells, rotate the lever upwards to secure the wheel lock on the front tire. Do this is a safe but quick manner.
  6. Sit near the front of the bus to monitor your bike.

Children under 12 years of age must be with an adult to use the bike rack.

Do not use locks or chains to secure your bike to the rack.

  1. Remind the bus driver that you need to unload your bike before it arrives at your stop.
  2. Exit from the front door. Approach the bike rack from the curb and rotate the wheel lock lever downward.
  3. Lift your bike from the wheel wells. If there are no other bikes on the rack, fold it up and lock it in place. Be sure to listen for the click to make sure it locks safely in the upright position. Pull on the bike rack before you leave to check if it is locked.
  4. Carry your bike from the front of the bus onto the sidewalk and tell the driver you are done unloading. Never cross in front of the bus.

Mountain Climber Logo - Illustration of a bicycle and a busMountain Climber Program

You can use our bike racks to bring your bike up and down all escarpment accesses that HSR services for free. Find out more about the Mountain Climber ProgramIf you think that you left your bike on a bus, call HSR Information at 905-527-4441. If the HSR does not have your bike, contact Hamilton Police Services at 905-546-4925.