Riding with HSR

Bus Safety

Until at least April 5th, HSR customers are being asked to board buses from the rear doors only, and to keep a fair distance from the bus operators and other customers. Only customers with personal mobility devices (PMD) will permitted to enter and exit through the front door.


The HSR is operating on a reduced schedule until further notice. Most routes are operating on a Saturday schedule on weekdays. Weekend service remains the same: regular Saturday service will operate on Saturdays and regular Sunday service will operate on Sundays.

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Bus safety

You are entitled to a safe bus trip. Tell the driver if you do not feel safe riding the bus. Do not enter into verbal or physical confrontations with other passengers. The driver can refuse the boarding and remove passengers who are misbehaving or being disorderly.

All HSR buses have a two way radio, an automatic vehicle location system and a silent alarm system.

Yellow safety line

Stay behind the yellow line at the front of the bus so the driver can see around the bus. Do not distract the driver with questions or conversation.

Follow directions from the bus driver. The driver will ask you to move if you are in the way.

Bus safety for seniors

Follow these tips to stay safe when you ride the bus:

  • Travel during off-peak hours when buses are less crowded.
  • Be careful when travelling in poor weather conditions. Snow, ice and rain can make roads and sidewalks unsafe.
  • Be seated when the bus starts moving.
  • Sit at the front of the bus if you are unsteady.
  • Use the handrails to move to the back of the bus if there are no seats at the front.

If you need more assistance getting around call Accessible Transportation Services at 905-529-1212 and ask about Taxi Scrip and DARTS programs.