Call 905-527-4441. Our Information Clerks are available seven days a week, 7:30 am to 8 pm. When you call for information, please make sure you know where you are travelling to and from, and at what time of day. If you call outside of their office hours, an Operations Staff member may be able assist you.
Call 905-527-4441. Our Information Clerks or Operations Staff member can transfer you to a Customer Service Representative, who are available weekdays between 8 am to 4 pm and closed on holidays. If the line busy or you are calling outside of business hours, you can leave a voice mail message for the Customer Service Representative. You can also send an email to [email protected]
Our Administrative office is open weekdays between 8:30 am and 4:30 pm, please call 905-528-4200.
Visit the HSR Customer Service Centre at 36 Hunter Street East (Hamilton GO Centre), Monday to Friday from 8:30 am to 4:30 pm. Closed on holidays. We accept Cash as well as Direct Debit, Master Card and Visa for all purchases over $5 at this location. Where to buy HSR paper tickets/monthly passes? The HSR Customer Service Centre is now selling HSR paper tickets and HSR paper Monthly passes. View a list of local vendors selling paper tickets and monthly passes.
Social media accounts are administered by staff at the City of Hamilton. The @HSR Twitter account is updated and monitored Monday to Friday, 8:30 am to 4:30 pm, providing proactive operational information, customer service inquiries and marketing messages. The @HSRnow Twitter account is an automated, unmonitored account, providing real-time, 24/7 service alerts.
For more HSR information call the customer service line at 905-527-4441.
For official correspondence regarding HSR service, email [email protected] or phone 905-546-2489.
To reserve your charter, email [email protected] or call 905-546-2424 ext. 5942.
Please have the following details available when booking your charter: