Riding with HSR

HSR Customer Research Panel

Thank you for helping to shape the HSR customer experience! 
From time to time, HSR conducts research with customers. Join our panel today and you may receive periodic invitations to participate in upcoming research activities. These activities may include surveys, focus groups, interviews, travel log studies and more.

By joining the panel, you can help us improve your experience when riding transit. You may also be entered into occasional giveaways and draws for small prizes as our way of saying ‘thanks’ for participating.

Join HSR Research Panel

Upcoming Travel Log Study 

Are you currently using HSR transit? Join the panel today to participate in our upcoming Travel Log study! We’re seeking 200 panel members who will track their travel in the months of November and December 2021.

By participating in the study, you can help us: 

  • Understand more about our customers’ travel patterns. 
  • Improve our methods for counting the number of trips taken daily. 
  • Improve your experience when riding transit.

How the log works
You’ll record each trip you take on HSR in a printed logbook or online. You’ll track where you leave, where you go, why you go, the time of day, the route(s) you take and any other observations you’d like to share with us.

Study timeline
Record each trip you take on the HSR for a minimum of 14 consecutive days (ideally 28 days), in November and December. The last day to start your log is December 1, 2021. All logs are due on December 15, 2021.

Who is eligible?
We need the study to reflect the diverse ridership of HSR, so we’ll select 200 participants based on certain criteria. If you are not selected this time, we may ask you to participate in future studies. 

Selected participants will be entered into a random draw for a chance to win:

  • Grand prize $500 in PRESTO value loaded onto your card
  • Second prize $300 in PRESTO value loaded onto your card
  • Third prize $100 in PRESTO value loaded onto your card 

The random draw will take place in January 2022 and is subject to the successful completion of a travel log and the following HSR travel log study contest rules (PDF, 34 KB).


Send us an email to [email protected] or call 905-527-4441.