Riding with HSR

Using HSR

Beginning September 6, 2020, HSR will return to weekday service at a summer level on most routes. View our Schedule and timetables

Have a question about HSR's response to COVID-19? Visit our FAQ for Transit Customers.

To help reduce the spread of COVID-19, customers are required to wear a non-medical mask on public transit. This extra step can help protect others in spaces where physical distancing can be hard to maintain.

The Customer Service counter at 36 Hunter Street Go Station (ONLY) has resumed normal business hours: 8:30 am to 4:30 pm Monday to Friday for customers to renew monthly passes, purchase and reload PRESTO cards and to purchase tickets. Our Customer Service Desk at Mountain Transit Centre (2200 Upper James St.) will remain closed to the public until further notice.

HSR has resumed fare collection and front-door boarding for customers. Operator compartment bio-shields have been installed as an additional measure to protect operators and customers.


About Hamilton Transit By-Law 16-111

The City of Hamilton's Transit By-Law 16-111 (PDF, 35 KB) has been passed. Rules and regulations dealing with authorized fare media vendors, fares, animals on board, priority and courtesy seating, support persons and passenger conduct may have changed. Read through carefully. Failure to comply could result in refusal of service and/or monetary fines.

  • If you smoke, please dispose of your cigarette butt before the bus arrives and do not blow smoke at the driver or in the bus. There is no smoking in all HSR transit shelters.
  • Be prepared and have your cash, ticket, pass and/ or Photo ID card ready. Remember that Bus drivers do not give change.
  • Each bus has an electronic sign that shows the route number and name and the final destination. Check the sign to make sure you are boarding the right bus.
  • Stand near the curb at the bus marker so the driver can see you. Stand back when the bus approaches the stop. Crowding the edge of the curb can result in serious injury. While waiting at a bus stop used by several routes, stand back until you see your bus.
  • Do not board unattended buses. Wait for the driver to return.
  • Be careful when using the bike rack.
  • Put your cash or ticket into the fare box, show the Bus driver your pass or tap your PRESTO card. Photo ID and Golden Age Pass must be shown to the driver when boarding.
  • Ask for a transfer if you need one or tell the driver if you require Trans-Cab service

Exiting the bus

  • To indicate your exit stop is approaching, pull the bell cord above the window or push the button on the hand rails.
  • Walk to the centre of the bus to get off.
  • Step down from the bus onto the curb when the doors are fully open.
  • Be careful not to get scarves, bags or backpacks caught in the door.
  • If you are travelling with a child, let the child get off the bus first.

Priority Seating is for HSR passengers with a disability. These seats are at the front of the bus. If you are sitting in one of these designated seats, you should give the seat to a passenger with a disability.

Courtesy Seating is for people who would benefit from a front seat including:

  • seniors
  • expectant mothers
  • people with small children

Bus drivers do not enforce this seating arrangement or intervene in any dispute related to Priority or Courtesy Seating. They will try their best to tell passengers what the policy is and ask them to give these seats up if someone else needs them.

Audio and visual announcements are provided for all transit stops. The bus speakers will announce the approaching bus stop and the LED sign will display the stop name.

If the next stop announcement system is not working, the driver will:

  • Make regular announcements over the bus speakers that the system isn't working and manual stop announcements are available by request.
  • Tell individuals with an identifiable visual or hearing disability that, "The automated next stop announcement system is not working on this bus. I can assist you by announcing your stop."

The bus will be removed from service as soon as possible and replaced with a bus that has a working system.

Request Stop Program

After 8 pm, the driver will let passengers off between regular bus stops. Simply ask the driver at least one stop ahead of where you want to exit. These locations must be safe to stop in. If you use Request Stop, please leave by the front door. This program is not usually provided for Route 10 - B Line or Route 20 - A Line since they are express service routes. The driver will decide if special accommodations should be made for infirm, elderly or special needs passengers.

Wheelchairs and scooters

  • All HSR buses are accessible to customers who use mobility devices such as wheelchairs and scooters. Ask the driver to lower the bus or ramp if needed. There is an area on the bus for passengers with wheelchairs, scooters or walkers.
  • Vacate Priority Seating, even if you have a stroller or buggy, when someone in one of these devices gets on the bus.

Buggies, strollers, packages and sporting gear

  • You can bring your buggy or stroller on the bus as long as it does not block other passengers. If your buggy or stroller is in the way of other passengers, you may need to collapse it.
  • Place buggies or strollers in the wheelchair area if possible. The stroller should face the back of the bus. If a passenger with a wheelchair or scooter gets on the bus, you will have to move to the back of the bus.
  • Exit the bus using the centre doors so passengers can board at the front of the bus. Step down first then back the stroller off the bus for the safety of your child.
  • Packages and sporting gear must not interfere with the safety of other passengers.

Animals on board

  • You may bring service animals on the bus at all times.  Proper identification should be visible or provided. Relevant legislation: City of Hamilton By-Law No. 16-111 (PDF, 35 KB) and AODA Part IV.2, s 80.45, ss (3) and (4).
  • All other animals are allowed on board only if they are contained in an animal-carrier device, the bus is not crowded and it doesn’t inconvenience other passengers.

If you leave something on the bus call 905-546-2424 Ext.1882.  If you find something on the bus, give it to the driver.

  • General
    • Items that are found on the bus, are labelled, logged and securely stored at the garage. During regular working hours (Monday – Friday) the items get transported to the HSR Customer Service Centre at the Hamilton GO Centre, 36 Hunter Street East and are available to be claimed after 11 am.
    • Items are kept ten days. After ten days items will be disposed of, or donated to a local charity
  • Perishable Item
    • If the item lost is perishable (food for example) will be disposed of immediately.
  • Illegal substances
    •  Illegal substances are turned over to the police immediately.
  • Bicycle
    • If a bicycle is left on a bus, it will be labelled, logged and locked into a secure garage facility.  If you have lost a bicycle, call 905-546-2424 ext. 1880 to provide a description of your bike to see if it has been turned in and how to get it back into your hands.

The HSR provides a safe and harassment-free environment. Follow these rules when riding the bus.

  • No aggressive behaviour or coarse language.
  • Do not smoke, litter, solicit, possess alcohol or cause a disturbance.
  • Priority seats are for people who have difficulty standing.
  • Do not take up more than one seat. Place your briefcase, backpack or parcels on your lap.
  • Use headphones to listen to music.
  • You must wear shoes on the bus. Do not wear skates or roller blades. Hold skates and skis carefully.
  • Do not put your feet on the seats.

Eating, drinking and music

  • Do not bring open cans, bottles or beverage containers on the bus.
  • Do not bring open containers of food, ice cream or chips on the bus.
  • Use headphones when listening to music.