HSR Route 18 Waterdown has changed to an on-demand service called HSR myRide. This on-demand model is a “stop to stop” service that dynamically adjusts the route as customers request to be picked up and will improve the customer experience through more direct trips, quicker journeys and shorter wait times. Our goal is to make your trip as quick and efficient as possible.
HSR myRide will be available for travel to or from designated bus stops within the service area to a connecting Burlington Transit bus route and Aldershot GO Station, improving regional connectivity and travel choices. In addition to the 71 existing bus stops on HSR route 18, 80 new virtual stops have been created to provide customers with greater access to key destinations in Waterdown that are not accessible on the traditional fixed route.
You can book your trips in real-time and up to 48-hours in advance, using the mobile app or by phone.
Booking your trip using the mobile app
Download HSR myRide from the App Store and Google Play.
Book your trip by phone
Call 905-528-4200 and press #5 to speak with a representative and we will book your trip for you. You can call Monday to Friday, 5 am to 7 pm, and Saturday, 8:30 am to 7 pm. We’ll need your name, email and/or phone number and your trip information, including number of passengers and if you required a wheelchair space.
Book your trip using the web booking portal
Please visit: hsrmyrideweb.hamilton.ca
Service Area Map
The following map is subject to change as the pilot progresses. You can also use this interactive Google Map to explore the stops, and zoom in and out.
HSR myRide Service Area Map. Please note the map is subject to change as the pilot progresses
Connecting to GO Transit or Burlington Transit
For travel outside of the Waterdown Urban Transit Boundary, customers can use Triplinx to plan their trips, connecting to Burlington Transit or GO Transit.
The following “Schedule” options will ensure your connections can be made in time.
- When connecting from GO or Burlington Transit to myRide: pre-book your trips to “leave at” a time that is at least 10 minutes AFTER your scheduled GO/BT arrival time. For example, if your GO train arrives at Aldershot for 3:50 pm, book your myRide trip to “leave at” no earlier than 4:00 pm, to leave yourself 10 minutes to make the connection.
- When connecting from myRide to GO or Burlington Transit: pre-book your trips to “arrive by” a time that is at least 10 minutes BEFORE your scheduled GO/BT departure time. For example, if your GO train departs Aldershot at 11:30 am, book your myRide trip to “arrive by” no later than 11:20 am, to leave yourself 10 minutes to make the connection.
Tips and tricks for booking your rides
When does this service operate?
HSR Route 18 Waterdown service hours will remain unchanged during the pilot. The route will operate between approximately 5 a.m. to 7:30 p.m. on weekdays and 8:30 a.m. to 7:30 p.m. on Saturdays.
Can trips be booked for future days?
You can book on the day you want to travel. If you prefer to prebook, you can do so up to 48 hours in advance. There is no limit on the number of trips you can take per day using HSR myRide.
When a trip is requested, is the trip guaranteed?
A trip is booked and guaranteed when you receive confirmation from the HSR myRide app, which occurs immediately after selecting the trip, or when confirmed by a Customer Service Representative at the time of booking. The app or Customer Service Representative will not make a booking if a trip is unavailable.
Can I walk up to or hail an on-demand bus for a trip?
No. Customers must book their trip using the HSR myRide app or by phone during business hours with the Customer Service Representative.
Can I cancel my booking?
Yes. Trips can be cancelled through the HSR myRide app or by phone. If your plans change, don’t forget to cancel your scheduled trip if you no longer need it.
Is on-demand accessible?
All HSR buses serving Waterdown are equipped with front ramps and are accessible to customers who use mobility devices such as wheelchairs and scooters. When booking your trip, please select “accessible service” as an option. You may ask the operator to lower the ramp if needed. Priority seating is available for passengers who use wheelchairs, scooters and walkers.
What does it cost to ride?
The fare and boarding policies for the pilot will remain consistent with those already existing for HSR customers.
Do I need a smartphone?
Customers can download the HSR myRide app onto their Android or iOS devices, such as a smartphone or tablet. If you do not have a mobile device or prefer to book by phone, customers may contact an HSR Customer Service Representative for assistance booking their trip. To do so, please call 905-528-4200 between 5 am and 7 pm Monday through Friday, and between 8:30 am. and 7 pm on Saturdays.
The app will receive your trip details at the time of booking. Customers will not be required to show proof of booking when boarding the bus. They will simply board the bus and pay their fare using their preferred HSR payment option.
If I book my trip by phone, how will I know if my pick-up or drop-off time has changed?
The on-demand service will factor in the arrival time of all customers at their destination and will adjust the route as more customers request to be picked up. If a new trip is requested, the app will decide if the existing trip can be diverted to pick up additional customers without causing delays for current passengers.
What if I miss my bus? Do I need to book a new ride?
Yes. Customers can book a new ride using the HSR myRide app or by calling 905-528-4200.
How can I make connections to GO or Burlington Transit?
HSR recommends that you give yourself at least 10 minutes of extra time to make your connection to or from Burlington Transit or GO Transit. For customers traveling to downtown Hamilton or east to Burlington, connect to Burlington Transit at Plains Road and Waterdown Road (routes 1 and 4). For customers traveling east to Burlington, Oakville, Mississauga or Toronto, connections can be made at Aldershot GO Station for GO Transit and Burlington Transit (route 87).
Can I take my bike on the bus?
Tell us what you think
During this one-year pilot, HSR will be monitoring key factors and customer feedback to continuously improve the pilot and our service. We encourage customers to try the new service model and share their feedback by contacting [email protected] or 905-528-4200 and choose option #2.
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