Schedule, Routes & Maps

Riverdale Service Pilot

To ensure physical distancing for operators and customers, effective Friday, April 3, 2020, HSR has implemented changes in how service will be delivered:

  • All customers are required to enter and exit through the rear doors.
  • This includes Customers using wheelchairs, scooters, walkers and all other personal mobility devices (PMD’s.) They are no longer being loaded from front door. To facilitate access to the bus, customers using wheelchairs, scooters, walkers and all other PMD’s will be required to travel with a companion. The companion will be required to deploy the ramp under the direction of the operator. If there is a requirement for the wheelchair or scooter to be secured, the companion will be required to facilitate this as well. HSR will now only be able to accommodate one (1) wheelchair/scooter per bus regardless of the vehicle size.
  • In addition, effective Saturday, April 4, DARTS will be providing bus-stop to bus-stop service for HSR customers using wheelchairs, scooters and CNIB card holders. This will allow those traveling with personal mobility devices such as wheelchairs and scooters, and CNIB cardholders to travel without a companion. Learn more about Alternative service for HSR customers with wheelchairs, scooters or CNIB card-holders
  • HSR is restricting customer loads to 10 people on a 40 ft bus; and 15 people on a 60 ft articulated bus. Signs will be posted to identify which seats are not available for use. Operators will be by-passing stops if the load on the bus is in excess of the above amounts, or if there are concerns with physical distancing.

 

The HSR is operating on a reduced schedule until further notice. Most routes are operating on a Saturday schedule on weekdays. Weekend service remains the same: regular Saturday service will operate on Saturdays and regular Sunday service will operate on Sundays.

 

Have a question about HSR's response to COVID-19?

Submit your question. We’ll do our best to answer it on our FAQ page. View the FAQ for Transit Customers

The Pilot was scheduled to operate between September 2, 2018 and April 27, 2019. The evaluation of the pilot revealed that the demand for services into the Riverdale neighbourhood was not as high as anticipated, and did not warrant the added investment in service necessary for continued operation into the neighbourhood.

  • The evaluation did however reveal that there was demand in the morning and evening hours that warranted consideration for continued operation during these time periods.
  • Based on this evidence the pilot was extended until June 22, 2019 at which point it officially ended and buses will no longer service the Riverdale neighbourhood.
  • During the summer months, the route 56 CENTENNIAL bus will resume operation to the Lakeland Loop on all trips by way of Confederation Park. Service frequency will be improved during the afternoon hours to every 30 minutes vs every hour in previous summers.
  • In Fall 2019, the route 44 RYMAL bus will be extended to service the Walmart, and customers along the corridor between Eastgate Square and Walmart (including those walking to Centennial from the Riverdale neighbourhood) will benefit from 30 minute frequencies in non-peak mid-day service periods, 20 minute frequencies in am and pm peak service periods, and 1 hour frequencies in the night-time service period.  Customers along the corridor will also benefit from expanded hours to match the current route 44 RYMAL span of approximately 5:30 am to 12:30 am Monday through Saturday and 6 am to 12 midnight on Sundays.

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