HSR myRide will be available for travel to or from designated bus stops within the service area to a connecting Burlington Transit bus route and Aldershot GO Station, improving regional connectivity and travel choices. In addition to the 71 existing bus stops on HSR route 18, 80 new virtual stops have been created to provide customers with greater access to key destinations in Waterdown that are not accessible on the traditional fixed route.
Booking your trip
To book your trip using the HSR myRide app, just follow these steps:
- Download the HSR myRide app
Download HSRmyRide from the App Store
Download HSRmyRide from Google Play
- Open the HSR myRide app on your mobile device.
- Create your profile.
- Tap on the “Where to?” box and select your drop-off location by searching for a point-of-interest or address. When selecting your pick-up spot, you can use your current location (the default) or enter your pick-up location or address manually.
- Add additional passengers or request a wheelchair space by tapping on the “Passenger” or “Wheelchair” icons.
- You may schedule your trip up to two days in advance by selecting a later date or time by tapping “Schedule” in the lower right corner.
- Review your estimated pick-up and drop-off time and tap “Request Ride” when ready. Once a trip is created, customers that booked using the app will receive real-time updates via text or app notifications and can track the vehicle location and estimated arrival time in the HSR myRide app.
For travel outside of the Waterdown Urban Transit Boundary, customers can use Triplinx to plan their trips, connecting to Burlington Transit or GO Transit.
To book your trip by phone:
HSR Customer Service Representatives can assist customers in booking their trip by calling 905-528-4200 between 5 a.m. and 7 p.m. Monday through Friday, and between 8:30 a.m. and 7 p.m. on Saturdays. To create your profile and book your trip, the following Information is needed:
- Name, email and/or phone number
- Origin and destination
- Number of passengers and/or if you need a wheelchair space
HSR myRide Service Area Map. Please note the map is subject to change as the pilot progresses
When does this route operate?
HSR Route 18 Waterdown service hours will remain unchanged during the pilot. The route will operate between approximately 5 a.m. to 7:30 p.m. on weekdays and 8:30 a.m. to 7:30 p.m. on Saturdays.
Can trips be booked for future days?
You can book on the day you want to travel. If you prefer to prebook, you can do so up to 48 hours in advance. There is no limit on the number of trips you can take per day using HSR myRide.
When a trip is requested, is the trip guaranteed?
A trip is booked and guaranteed when you receive confirmation from the HSR myRide app, which occurs immediately after selecting the trip, or when confirmed by a Customer Service Representative at the time of booking. The app or Customer Service Representative will not make a booking if a trip is unavailable.
Can I walk up to or hail an on-demand bus for a trip?
No. Customers must book their trip using the HSR myRide app or by phone during business hours with the Customer Service Representative.
Can I cancel my booking?
Yes. Trips can be cancelled through the HSR myRide app or by phone. If your plans change, don’t forget to cancel your scheduled trip if you no longer need it.
Is on-demand accessible?
All HSR buses serving Waterdown are equipped with front ramps and are accessible to customers who use mobility devices such as wheelchairs and scooters. When booking your trip, please select “accessible service” as an option. You may ask the operator to lower the ramp if needed. Priority seating is available for passengers who use wheelchairs, scooters and walkers.
Fare structure of on-demand service
The fare and boarding policies for the pilot will remain consistent with those already existing for HSR customers.
Do I need a smartphone?
Customers can download the HSR myRide app onto their Android or iOS devices, such as a smartphone or tablet. If you do not have a mobile device or prefer to book by phone, customers may contact an HSR Customer Service Representative for assistance booking their trip. To do so, please call 905-528-4200 between 5 am and 7 pm Monday through Friday, and between 8:30 am. and 7 pm on Saturdays.
The app will receive your trip details at the time of booking. Customers will not be required to show proof of booking when boarding the bus. They will simply board the bus and pay their fare using their preferred HSR payment option.
If I book my trip by phone, how will I know if the route has readjusted my pick-up or drop-off time?
The on-demand service will factor in the arrival time of all customers at their destination and will adjust the route as more customers request to be picked up. If a new trip is requested, the app will decide if the existing trip can be diverted to pick up additional customers without causing delays for current passengers.
What if I miss my bus? Do I need to book a new ride?
Yes. Customers can book a new ride using the HSR myRide app or by calling 905-528-4200.
Does the route schedule align with connecting transit routes?
HSR recommends that you give yourself at least 10 minutes of extra time to make your connection to Burlington Transit or GO Transit. For customers traveling to downtown Hamilton or east to Burlington, connect to Burlington Transit at Plains Road and Waterdown Road (routes 1 and 4). For customers traveling east to Burlington, Oakville, Mississauga or Toronto, connections can be made at Aldershot GO Station for GO Transit and Burlington Transit (route 87).
HSR recommends that you give yourself at least 10 minutes of extra time to make your connection.
Can I take my bike on the bus?
Tell us what you think
During this one-year pilot, HSR will be monitoring key factors and customer feedback to continuously improve the pilot and our service. We encourage customers to try the new service model and share their feedback by contacting [email protected] or 905-527-4441.
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