Schedule, Routes & Maps

Trans-Cab

Beginning September 6, 2020, HSR will return to weekday service at a summer level on most routes. View our Schedule and timetables

Have a question about HSR's response to COVID-19? Visit our FAQ for Transit Customers.

To help reduce the spread of COVID-19, customers are required to wear a non-medical mask on public transit. This extra step can help protect others in spaces where physical distancing can be hard to maintain.

The Customer Service counter at 36 Hunter Street Go Station (ONLY) has resumed normal business hours: 8:30 am to 4:30 pm Monday to Friday for customers to renew monthly passes, purchase and reload PRESTO cards and to purchase tickets. Our Customer Service Desk at Mountain Transit Centre (2200 Upper James St.) will remain closed to the public until further notice.

HSR has resumed fare collection and front-door boarding for customers. Operator compartment bio-shields have been installed as an additional measure to protect operators and customers.

 

Trans-Cab is a shared-ride taxi service between the HSR and Blue Line Taxi available to all passengers. This service is offered in parts of Glanbrook and Stoney Creek where buses do not currently provide service.

Trans-Cab does not replace existing HSR bus routes. You must travel as far as you can on HSR before transferring to Trans-Cab.

Notice for Trans-Cab customers


Starting July 1, 2020, HSR and Trans-Cab will resume fare collection.

To help prevent the spread of COVID-19, please only use transit (including Trans-Cab) if absolutely necessary for groceries, medical appointments or to go to work if you can’t work from home.

If you’re experiencing symptoms of COVID-19 or going to an assessment center for testing, please do not use public transit or Trans-Cab.

Trans-Cab will allow family groups, and workers employed at the same workplace, to ride together in a Trans-Cab sedan or minivan, so long as vehicle capacity is not exceeded.

For Trans-Cab customers travelling on their own, they will be asked by the Trans-Cab driver if they will accept additional customers being accommodated in their Trans-Cab.  If they refuse, then a sedan will only transport 1 customer and a minivan will only transport 2 customers.  This may result in additional wait time depending on vehicle availability. 

Effective June 22, 2020: ​Customers are required to wear a non-medical mask while using Trans-Cab.

Accessibility on Trans-Cab

Trans-Cab service is fully accessible to customers who use wheelchairs, scooters or other mobility devices. Tell the bus driver that you need a regular sedan taxi if you cannot climb into a minivan taxi. The bus driver will pass this message to the taxi operator.

When you call Blue Line Taxi to request a Trans-Cab pick-up, tell them that you need wheelchair accessible taxi service. Call 24 hours before, if possible.

Using Trans-Cab

Travelling from Trans-Cab service zones


Until July 1, 2020, follow these instructions:

  1. If you are in the service zone, call Blue Line Taxi 905-525-2583 (525-BLUE) and request a Trans-Cab pick-up.
  2. Hop in the cab. You do not need to pay, and you do not need a Trans-Cab coupon. The cab will take you to the transfer point.
  3. Board the bus using the back doors. On the bus, you do not need to pay a fare, and you do not need a Trans-Cab coupon.

Travelling to Trans-Cab service zones


Until July 1, 2020, follow these instructions:

  1. Board the bus by the back door. You do not need to pay your fare or Trans-Cab premium.
  2. Walk to the yellow floor line on the bus and stop, approximately 6 feet from the bus driver.
  3. Tell bus driver that you require Trans-Cab service. You do not need to get a Trans-Cab transfer. 4. When you arrive at the Trans-Cab transfer point, exit using the back doors and board Trans-Cab. You do not need a transfer.

 

Using Trans-Cab (starting July 1, 2020)

Travelling from Trans-Cab service zones


  1. If you are in the service zone, call Blue Line Taxi 905-525-2583 (525-BLUE) and request a Trans-Cab pick-up.
  2. Hop in the cab and pay your regular HSR fare or show them your PRESTO card, plus a 50¢ premium. The cab driver will give you a Trans-Cab coupon and take you to your transfer point.
  3. Board the HSR bus when it arrives, show your Trans-Cab coupon to the Operator, pay your fare and insert the coupon into the farebox.

Travelling to Trans-Cab service zones


  1. When you board your HSR bus, tell the Operator that you need Trans-Cab service, pay your regular fare, plus a 50¢ premium and ask for a transfer.
  2. A cab will meet your bus at the Trans-Cab transfer point.
  3. Give the cab driver your HSR transfer and you are on your way to your final destination within the service zone.