Help keep our growing city moving!
The Hamilton Street Railway Company (HSR) provides public transportation for the City of Hamilton. We strive to be the first choice for commuting within the Hamilton area. For us, that means providing a safe and positive commuting experience on every trip, to everycustomer, while continuing to improve our overall service to meet the demands of a growing population.
Join our team of customer service ambassadors
As a bus operator, you will champion our customer service goals to help set a positive tone for our commuters’ customer experience. You may be required to work a variety of shifts, including early mornings, late evenings and split shifts. If you love people, love to drive, and have a valid class G licence with a point-free driving record, we invite you to further measure your job fit using our checklist below.
Come see our bus operators in action. Hop on the B Line, Barton, King, Upper James, or the Rymal to get a real feel for this dynamic role.
HSR Bus Operator position offers:
- Full time employment
- 6 weeks of paid, on-the-job training
- Regular hourly rate of $28.25 (effective January 1, 2021)
- 80 hours biweekly guarantee
- Immediate enrolment in OMERS pension plan
- Medical, dental and insurance coverage after six months
- Income Protection Plan upon completion of 9 month probationary period
Job fit Checklist
HSR is looking to hire Bus Operators with positive attitudes, who are customer focused and team oriented.
Ask yourself the following questions
Do you have what it takes to be a bus operator? Is this job a good fit for your lifestyle and family? Measure your job fit using our handy checklist below:
- safely operate a large vehicle in all types of weather and traffic conditions
- assist with a wide variety of customers, including those who may be rude and/or disorderly
- validate that fares are paid by cash, tickets, passes or PRESTO card
Does this sound like you?
- positive attitude
- customer focused
- team player
- enjoy interacting with people
- able to multitask
- calm under pressure
- take criticism in stride
- maintain composure in stressful situations
- work well with minimal supervision
- comfortable using communication to de-escalate conflicts
This job involves repetitive and constant physical requirements, including:
- sitting for prolonged periods of time
- reaching, gripping, and pushing/pulling steering wheel
- twisting and turning neck
- sensory/perceptual demands
- regular exposure to fumes, odours, and moderate noise
- shifts may include weekends, holidays, nights and split shifts
- shifts, vacation and days off are allotted based on seniority
- must wear a uniform and maintain a professional appearance
Bus Operator Recruitment Guide
Interested in becoming a Bus Operator with the City of Hamilton? In our Bus Operator Recruitment Guide, you can learn more about the application process, the work environment and the Hamilton Street Railway Company (HSR). Take a moment to review the following information before applying for this position, to ensure that you have the necessary skills and qualifications, and that this is the right career for you.
HSR provides a safe, efficient and customer-focused transit system that connects people to where they want to go. We operate a fleet of 267 buses on 35 different routes. Our typical service coverage on Weekdays and Saturdays is from 5 am to 2 am and Sundays/Holidays from 6 am to 12 midnight.
Our Bus Operators deliver exceptional service by embodying our core competencies.
- Results driven. HSR aims to increase ridership. You make it your mission to pick up customers on time and deliver them safely to their destination.
- Customer focused. You understand that you work for your customers and make their needs a priority.
- Team player. Your work assignment is a larger part of the Transit system. You work with other Bus Operators and management to keep bus routes running properly.
- Effective communicator. All customers deserve a respectful and professional interaction. You set a positive example for all customers with your friendly and courteous conduct.
- Safely operate transit vehicles on time and in a proper manner, including during adverse road and weather conditions, on a designated route and schedule
- Abide by Highway Traffic Act, Occupational Health & Safety Act, Manual of Operations, all other applicable legislation, City policies and procedures
- Collect fares and issue transfers, while ensuring validity of transfers and passes
- Report and document all incidents, accidents and injuries immediately
- Be proactive and help Transit Control by reporting other information and problems impacting transit services such as route blockages, accident locations, traffic congestion, weather and road conditions
- Perform daily vehicle inspections
- Regulate heating, lighting, ventilation, etc.
- Monitor vehicle performance, and report any irregularities to Transit Control
- Strong communication and comprehension skills, including the ability to complete forms
- Efficient problem-solving and conflict-resolution skills
- Ability to withstand or recover from difficult situations while maintaining a high degree of ethical behaviour and professionalism
- A very high degree of punctuality and attendance to support 24/7 transit operations
- Sitting for prolonged periods of time
- Reaching, gripping, and pushing/pulling steering wheel
- Twisting and turning neck
- Sensory/perceptual demands
- Regular exposure to fumes, odours, and moderate noise
- Have a valid Ontario class G driver’s licence, with a point-free driving record for three years prior to application and hire. You must provide a recent Driver Abstract (no older than 14 days) upon request. Preference will be given to those with a clear Driver Abstract.
- Demonstrate recent experience working with the public, normally acquired through substantial and direct customer-service work that includes interpersonal communication, problem-solving, and conflict resolution.
- Be capable of obtaining and maintaining a class C – Z Ontario driver’s licence per the MTO requirements.
- 2 to 3 years’ commercial driving experience is preferred. Previous transit bus driving experience would be considered an asset.
- Ability to work a variety of shifts, including nights, weekends, statutory holidays and split shifts, in all types of weather conditions.
Wondering if you have what it takes to be a Bus Operator? Check out our job fit checklist or continue on if you’re ready to apply.
HSR has implemented a stepped-recruitment/application approach to evaluate prospective Bus Operators. This process reflects the need for Bus Operators to have excellent customer-service skills, resiliency skills, and superb driving ability. NOTE: You are not eligible to apply if you interviewed within the last 6 months and were not successful.
Please check back regularly to see when applications are being accepted.
Post application process
Once you submit your application and it’s determined you meet the qualification, this is the process:
1. Psychometric Assessment
- You will be contacted via email to complete your assessment to determine your fit for this position.
- You are required to show your valid drivers licence to participate in the assessment.
2. All Candidates Meeting
- Those who are successful in the psychometric assessment will be invited to a meeting where more information about the HSR and the job will be provided, and your questions will be answered.
- You must submit a points-free Driver Abstract
3. Job Shadow and Interview
- Job Shadow exercise where you take round-trips on buses operating on at least 3 different routes and document observations from each trip.
- Submit completed job shadow vouchers when you attend your interview.
- Interview to evaluate your ability to think critically, communicate “on the fly”, and demonstrate your level of understanding of the position. The interview will consist of short-timed interview questions. You are given 6 minutes for each of the question.
4. Eligibility List
- Successful applicants are contacted and placed on an eligibility list, which remains in place for one year.
- Only applicants who have demonstrated the greatest potential are offered positions. Due to a limited number of vacancies at HSR, successful completion of all steps does not guarantee employment.
5. Job Offer
- You must provide satisfactory references, ensure your Driver Abstract remains clear, and complete the Medical as required by the Ministry of Transportation of Ontario (MTO) and provide a Criminal Record and Judicial Matters Check
- You must successfully upgrade your licence to class C-Z, and complete all training and the probationary period to secure permanent, full-time status.
- Applicants offered a position receive 6 weeks of paid on-the-job training to obtain a licence lupgrade, or on-bus and other operational and service training.
Applicants are responsible for the following costs through this recruitment:
- $12 - Driver Abstract
- $88.50 plus HST - Psychometric Assessment
- $40 / $50 - Criminal Record & Judicial Matters (CRJM) Check or equivalent available in your municipality
- Any fees incurred to receive the MTO Medical Check
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