2016 - 2025 Strategic Plan
Hamilton City Council: 2016-2025 Strategic Plan
Our Vision
To be the best place to raise a child and age successfully.
Our Mission
To provide high quality cost conscious public services that contribute to a healthy, safe and prosperous community, in a sustainable manner.
Our Culture
Collective Ownership
Steadfast Integrity
Courageous Change
Sensational Service
Engaged Empowered Employees
Our Priorities
Community Engagement & Participation
Hamilton has an open, transparent and accessible approach to City government that engages with and empowers all citizens to be involved in their community.
"Best fit" City services include:
- City Enrichment Fund
- Community Hubs
- Community Initiatives
- Smart City/Digital Strategy
- Election Services
- Hamilton Farmer’s Market
- Legislative Services and Council Relations
- Life Skills and Case Management: Home Management Program
Economic Prosperity and Growth
Hamilton has a prosperous and diverse local economy where people have opportunities to grow and develop.
"Best fit" City services include:
- Building Inspections
- Building Permits and Zoning By-law Review
- Business Development
- Business Licensing
- Child Care System Management
- Cultural Development
- Development Approvals
- Growth Management
- Land Use Planning
- Ontario Works
- Parking Operations
- Roadway Access
- Tourism Development
- Transportation Services
- Urban Renewal
Healthy and Safe Communities
Hamilton is a safe and supportive city where people are active, healthy, and have a high quality of life.
"Best fit" City services include:
- Animal Services
- Building Inspections
- Building Permits and Zoning By-law Review
- By-law Enforcement
- Business Licensing
- Cemeteries
- Child Care System Management
- Chronic Disease and Injury Prevention
- City Enrichment Fund
- Community Hubs
- Community Initiatives
- Corporate Radio System
- Corporate Security
- Directly Operated Child Care Program – Red Hill Family Centre
- Early Years System Management
- Emergency Management
- Fire Protection Services
- Forestry
- Hamilton Farmers’ Market
- Hamilton Paramedic Service
- Healthy Environments
- Healthy Families
- Horticultural Programs
- Housing Service System Management
- Housing Supports
- Infectious Diseases
- Life Skills and Case Management: Home Management Program
- Long-Term Care
- Ontario Works
- Parking Operations
- Parks and Open Space Access
- Public Health Foundational Standards
- Recreation Facilities, Products and Services
- Roadway Access
- School Crossing Guards
- Solid Waste Management
- Special Services Special Supports-Low Income Program
- Transportation Services
- Wastewater Collection and Treatment
- Water Supply and Distribution
Clean and Green
Hamilton is environmentally sustainable with a healthy balance of natural and urban spaces.
"Best fit" City services include:
- By-law Enforcement
- Cemeteries
- Energy Initiatives
- Facilities Management
- Fleet Services Management
- Forestry
- Healthy Environments
- Horticultural Programs
- Parks and Open Space Access
- Public Transportation
- Solid Waste Management
- Storm Water Management
- Wastewater Collection and Treatment
- Water Supply and Distribution
Built Environment and Infrastructure
Hamilton is supported by state of the art infrastructure, transportation options, buildings and public spaces that create a dynamic City.
"Best fit" City services include:
- Building Inspections
- Building Permits and Zoning By-law Review
- Business Development
- Engineering Services
- Facilities Management
- Heritage Resource Management
- Public Transportation
- Real Property Management
- Recreation Facilities, Products and Services
- Roadway Access
- Storm Water Management
- Transportation Services
- Urban Renewal
- Wastewater Collection and Treatment
- Water Supply and Distribution
Culture and Diversity
Hamilton is a thriving, vibrant place for arts, culture, and heritage where diversity and inclusivity are embraced and celebrated.
"Best fit" City services include:
- City Enrichment Fund
- Community Initiatives
- Cultural Development
- Hamilton Farmer’s Market
- Heritage Resource Management
- Recreation Facilities, Products and Services
- Strategic Communications
- Tourism Development
Our People and Performance
Hamiltonians have a high level of trust and confidence in their City government.
The effective and efficient delivery of all 89 City Services are governed by Our People & Performance Priority.
"Best fit" City services include:
- Audit Services
- Business Improvement & Performance Excellence
- Citizen and Customer Service
- Community Hubs
- Corporate Security
- Smart City/Digital Strategy
- Energy Initiatives
- Facilities Management
- Financial Management
- Fleet Services Management
- Human Resources
- Information Management
- Information Technology
- Legal Services
- Legislative Services and Council Relations
- Organizational Oversight
- Printing and Distribution Services
- Provincial Offences Administration
- Real Property Management
- Revenue Generation
- Risk Management
- Strategic Communications
Our People and Performance Plan
Our People & Performance Plan sets out the strategies and initiatives over the next 10 years that will invest in our people and enable our City to:
- attract, engage and retain a high performing workforce
- achieve and maintain our desired culture, a culture that inspires our employees
- to say “I am proud to be a City of Hamilton employee” and our future talent to say “ the City of Hamilton is an organization that I want to work for”, and
- provide high quality cost conscious public services to the satisfaction, trust and
- confidence of our citizens.
The themes of the 2016 - 2025 strategic plan align to the priorities identified by the 54,000 citizens that participated in creating Our Future Hamilton, our new 25-year Community Vision.
Contact us
For more information about the strategic plan, contact:
Email: citymanager@hamilton.ca
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