2016 - 2025 Strategic Plan
Hamilton City Council adopts a new 2016 - 2025 Strategic Plan
Our Vision
To be the best place to raise a child and age successfully.
Our Mission
To provide high quality cost conscious public services that contribute to a healthy, safe and prosperous community, in a sustainable manner.
Our Culture
Collective Ownership
Steadfast Integrity
Courageous Change
Sensational Service
Engaged Empowered Employees
Our Priorities
Community Engagement & Participation
85% (76/89) of the City’s Services directly connect with the community every day. 10% (9/89) of these services “best fit” with Community Engagement & Participation.
"Best fit" City services include:
- Access & Equity
- Citizen & Customer Service
- Information Management Records
- Strategic Communications
- Council - Legislative Support
- Council Relations
- Municipal Election Management
- Vital Statistics Administration
- Best Start Initiative
Economic Prosperity and Growth
15% (13/89) of the City’s services directly encourage and promote Economic Prosperity & Growth ("best fit"), with an additional 28% (25/89) having impact.
"Best fit" City services include:
- Business Development
- Development Approvals
- Growth Management
- Land Use Planning
- Zonning By-Law Review
- Urban Renewal
- Tourism Development
- Storm Water Management
- Child Care Management
- Employment Services
- Life Skills & Case Management
- Directly Operated Child Care Program
- Real Property Management
Other services that support Economic Prosperity & Growth include:
- Cultural Development
- Emergency Preparedness
- Family Health
- Building Inspections
- Building Permits
- Business Licensing
- By-Law Enforcement
- Community Neighbourhood Paramedic Services
- Paramedic Services
- Best Start Initiative
- Financial Assistance Case Management
- Housing Planning & Administration
- Housing Supports
- Parking Operations
- Strategic Transportation Planning
- Building Division
- Facilities Management
- Chronic Disease and Injury Prevention
- Corporate Radio System
- Emergency Management
- Fire Services
- School Crossing Guards
- Public Transportation
- Roadway Access
- Recreation Asset Management
Healthy and Safe Communities
39% (35/89) of the City’s Services directly contribute to Healthy & Safe Communities (“best fit”) with an additional 30% (27/89) also having an impact.
"Best fit" City services include:
Other services that support Healthy & Safe Communities include:
7% (6/89) of the City’s Services directly contribute to Clean & Green ("best fit"), with an additional 16% (14/89) also having an impact. "Best fit" City services include: Other Services that support Clean & Green include:
10% (9/89) of the City’s Services directly contribute to Built Environment & Infrastructure (“best fit"), with an additional 35% (31/89) also having an impact. "Best fit" City services include: Other Services that support Built Environment & Infrastructure include:
2% (2/89) of the City’s Services directly contribute to Culture & Diversity (“best fit"), with an additional 21% (19/89) also having an impact. "Best fit" City services include: Other Services that support Culture and Diversity include:
The effective and efficient delivery of all 89 City Services are governed by Our People & PerformancePriority. "Best fit" City services include:
The themes of the 2016 - 2025 strategic plan align to the priorities identified by the 54,000 citizens that participated in creating Our Future Hamilton, our new 25-year Community Vision. For more information about the strategic plan, contact:
Clean and Green
Built Environment and Infrastructure
Culture and Diversity
Our People and Performance
Email: citymanager@hamilton.ca
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