2016 - 2025 Strategic Plan
Hamilton City Council adopts a new 2016 - 2025 Strategic Plan
Our Vision
To be the best place to raise a child and age successfully.
Our Mission
To provide high quality cost conscious public services that contribute to a healthy, safe and prosperous community, in a sustainable manner.
Our Culture
Collective Ownership
Steadfast Integrity
Courageous Change
Sensational Service
Engaged Empowered Employees
Our Priorities
Community Engagement & Participation
Hamilton has an open, transparent and accessible approach to City government that engages with and empowers all citizens to be involved in their community.
- 85% (76/89) of the City’s Services directly connect with the community every day
- 10% (9/89) of these services “best fit” with Community Engagement & Participation
"Best fit" City services include:
- Access & Equity
- Citizen & Customer Service
- Information Management Records
- Strategic Communications
- Council - Legislative Support
- Council Relations
- Municipal Election Management
- Vital Statistics Administration
- Best Start Initiative
Economic Prosperity and Growth
Hamilton has a prosperous and diverse local economy where people have opportunities to grow and develop.
- 15% (13/89) of the City’s services directly encourage and promote Economic Prosperity & Growth ("best fit"), with an additional 28% (25/89) having impact.
"Best fit" City services include:
- Business Development
- Development Approvals
- Growth Management
- Land Use Planning
- Zonning By-Law Review
- Urban Renewal
- Tourism Development
- Storm Water Management
- Child Care Management
- Employment Services
- Life Skills & Case Management
- Directly Operated Child Care Program
- Real Property Management
Other services that support Economic Prosperity & Growth
- Cultural Development
- Emergency Preparedness
- Family Health
- Building Inspections
- Building Permits
- Business Licensing
- By-Law Enforcement
- Community Neighbourhood Paramedic Services
- Paramedic Services
- Best Start Initiative
- Financial Assistance Case Management
- Housing Planning & Administration
- Housing Supports
- Parking Operations
- Strategic Transportation Planning
- Building Division
- Facilities Management
- Chronic Disease and Injury Prevention
- Corporate Radio System
- Emergency Management
- Fire Services
- School Crossing Guards
- Public Transportation
- Roadway Access
- Recreation Asset Management
Healthy and Safe Communities
Hamilton is a safe and supportive city where people are active, healthy, and have a high quality of life.
- 39% (35/89) of the City’s Services directly contribute to Healthy & Safe Communities (“best fit”) with an additional 30% (27/89) also having an impact.
"Best fit" City services include:
Hamilton is environmentally sustainable with a healthy balance of natural and urban spaces. "Best fit" City services include: Hamilton is supported by state of the art infrastructure, transportation options, buildings and public spaces that create a dynamic City. "Best fit" City services include: Hamilton is a thriving, vibrant place for arts, culture, and heritage where diversity and inclusivity are embraced and celebrated. "Best fit" City services include: Hamiltonians have a high level of trust and confidence in their City government. The effective and efficient delivery of all 89 City Services are governed by Our People & Performance Priority. "Best fit" City services include:
Our People & Performance Plan sets out the strategies and initiatives over the next 10 years that will invest in our people and enable our City to: View the complete Our People & Performance Plan
The themes of the 2016 - 2025 strategic plan align to the priorities identified by the 54,000 citizens that participated in creating Our Future Hamilton, our new 25-year Community Vision. For more information about the strategic plan, contact:Other services that support Healthy & Safe Communities
Clean and Greentitle default
Built Environment and InfrastructureOther Services that support Built Environment & Infrastructure
Culture and DiversityOther Services that support Culture and Diversity
Our People and PerformanceOur People and Performance Plan
Contact us
Email: citymanager@hamilton.ca
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