2016 - 2025 Strategic Plan

Hamilton City Council: 2016-2025 Strategic Plan

Our Vision

To be the best place to raise a child and age successfully.

 

Our Mission

To provide high quality cost conscious public services that contribute to a healthy, safe and prosperous community, in a sustainable manner.

 

Our Culture

Collective Ownership
Steadfast Integrity
Courageous Change
Sensational Service
Engaged Empowered Employees

 

Capture of the Strategic Plan Poster

Our Priorities


Community-Engagement & Participation logo
Community Engagement & Participation

Hamilton has an open, transparent and accessible approach to City government that engages with and empowers all citizens to be involved in their community.

"Best fit" City services include:

  • City Enrichment Fund
  • Community Hubs
  • Community Initiatives
  • Smart City/Digital Strategy
  • Election Services
  • Hamilton Farmer’s Market
  • Legislative Services and Council Relations
  • Life Skills and Case Management: Home Management Program


Economic-Prosperity & Growth Logo
Economic Prosperity and Growth

Hamilton has a prosperous and diverse local economy where people have opportunities to grow and develop.

"Best fit" City services include:

  • Building Inspections
  • Building Permits and Zoning By-law Review
  • Business Development
  • Business Licensing
  • Child Care System Management
  • Cultural Development
  • Development Approvals
  • Growth Management
  • Land Use Planning
  • Ontario Works
  • Parking Operations
  • Roadway Access
  • Tourism Development
  • Transportation Services
  • Urban Renewal


Healthy Safe Communities Logo
Healthy and Safe Communities

Hamilton is a safe and supportive city where people are active, healthy, and have a high quality of life.

"Best fit" City services include:

  • Animal Services
  • Building Inspections
  • Building Permits and Zoning By-law Review
  • By-law Enforcement
  • Business Licensing
  • Cemeteries
  • Child Care System Management
  • Chronic Disease and Injury Prevention
  • City Enrichment Fund
  • Community Hubs
  • Community Initiatives
  • Corporate Radio System
  • Corporate Security
  • Directly Operated Child Care Program – Red Hill Family Centre
  • Early Years System Management
  • Emergency Management
  • Fire Protection Services
  • Forestry
  • Hamilton Farmers’ Market
  • Hamilton Paramedic Service
  • Healthy Environments
  • Healthy Families
  • Horticultural Programs
  • Housing Service System Management
  • Housing Supports
  • Infectious Diseases
  • Life Skills and Case Management: Home Management Program
  • Long-Term Care
  • Ontario Works
  • Parking Operations
  • Parks and Open Space Access
  • Public Health Foundational Standards
  • Recreation Facilities, Products and Services
  • Roadway Access
  • School Crossing Guards
  • Solid Waste Management
  • Special Services Special Supports-Low Income Program
  • Transportation Services
  • Wastewater Collection and Treatment
  • Water Supply and Distribution


Clean Green Logo
Clean and Green

Hamilton is environmentally sustainable with a healthy balance of natural and urban spaces.

"Best fit" City services include:

  • By-law Enforcement
  • Cemeteries
  • Energy Initiatives
  • Facilities Management
  • Fleet Services Management
  • Forestry
  • Healthy Environments
  • Horticultural Programs
  • Parks and Open Space Access
  • Public Transportation
  • Solid Waste Management
  • Storm Water Management
  • Wastewater Collection and Treatment
  • Water Supply and Distribution


Built-Environment Infrastructure
Built Environment and Infrastructure

Hamilton is supported by state of the art infrastructure, transportation options, buildings and public spaces that create a dynamic City.

"Best fit" City services include:

  • Building Inspections
  • Building Permits and Zoning By-law Review
  • Business Development
  • Engineering Services
  • Facilities Management
  • Heritage Resource Management
  • Public Transportation
  • Real Property Management
  • Recreation Facilities, Products and Services
  • Roadway Access
  • Storm Water Management
  • Transportation Services
  • Urban Renewal
  • Wastewater Collection and Treatment
  • Water Supply and Distribution


Culture & Diversity Logo
Culture and Diversity

Hamilton is a thriving, vibrant place for arts, culture, and heritage where diversity and inclusivity are embraced and celebrated.

"Best fit" City services include:

  • City Enrichment Fund
  • Community Initiatives
  • Cultural Development
  • Hamilton Farmer’s Market
  • Heritage Resource Management
  • Recreation Facilities, Products and Services
  • Strategic Communications
  • Tourism Development


Our People & Performance Logo
Our People and Performance

Hamiltonians have a high level of trust and confidence in their City government.

The effective and efficient delivery of all 89 City Services are governed by Our People & Performance Priority.

"Best fit" City services include:

  • Audit Services
  • Citizen and Customer Service
  • Community Hubs
  • Corporate Security
  • Smart City/Digital Strategy
  • Energy Initiatives
  • Facilities Management
  • Financial Management
  • Fleet Services Management
  • Human Resources
  • Information Management
  • Information Technology
  • Legal Services
  • Legislative Services and Council Relations
  • Organizational Oversight
  • Printing and Distribution Services
  • Provincial Offences Administration
  • Real Property Management
  • Revenue Generation
  • Risk Management
  • Strategic Communications

Our People and Performance Plan

Our People & Performance Plan sets out the strategies and initiatives over the next 10 years that will invest in our people and enable our City to:

  • attract, engage and retain a high performing workforce
  • achieve and maintain our desired culture, a culture that inspires our employees
  • to say “I am proud to be a City of Hamilton employee” and our future talent to say “ the City of Hamilton is an organization that I want to work for”, and
  • provide high quality cost conscious public services to the satisfaction, trust and
  • confidence of our citizens.

View the complete Our People & Performance Plan


The themes of the 2016 - 2025 strategic plan align to the priorities identified by the 54,000 citizens that participated in creating Our Future Hamilton, our new 25-year Community Vision.  

Contact us

For more information about the strategic plan, contact:
Email: citymanager@hamilton.ca