June 24, 2018
21 Upper Kenilworth (Saturdays)
Early morning westbound trips will operate a few minutes earlier for better connections.
22 Upper Ottawa (Saturdays)
The first northbound trip will operate a few minutes earlier for better connections.
25 Upper Wentworth (Weekdays) & 26 Upper Wellington (Weekdays)
An additional bus was added during the morning peak period to improve schedule adherence.
35 College (Weekdays)
The northbound trip (via Garth) from St. Elizabeth Village at 12:02 am will now leave at 12:06 am to provide better connections with the 44 Rymal bus.
56 Centennial (Weekdays, Saturdays and Sundays)
Three additional trips were added to the early evening to provide more service to the Wave Pool at Confederation Park. This will provide service until 8 p.m. when the park closes.
Seasonal and Holiday Service
Effective Sunday June 24, 2018
99 Waterfront Shuttle
This service operates Weekdays, Saturdays and Sundays. This route will operate up to and including Monday September 3, 2018.
Please note: HSR operates on a Sunday/Holiday schedule to observe statutory holidays on July 2 (Canada Day), August 6 (Civic Holiday) and September 3 (Labour Day).
Effective Sunday June 24, 2018
On weekdays, the following routes will operate on a summer schedule from June 24 to September 1, 2018. Review all HSR routes and schedules.
- 3 Cannon
- 4 Bayfront
- 6/7/8 Aberdeen/Locke/York
- 21 Upper Kenilworth
- 22 Upper Ottawa
- 23 Upper Gage
- 24 Upper Sherman
- 27 Upper James
- 33 Sanatorium
- 34 Upper Paradise
- 35 College
- 41 Mohawk
- 56 Centennial
MacNab Terminal Hours
April 1 to November 30, 2018
Monday to Sunday 6 am to 9 pm
Inside the terminal facility are wash-rooms, printed HSR material and a digital arrival board
Please remember to follow the rules as explained in the City of Hamilton’s Transit By-Law 16-111. Unacceptable behaviour includes spitting; using profane/obscene language; causing a disturbance; begging, soliciting or panhandling for funds; and damaging or attempting to damage transit property. Failure to comply could result in refusal of service and/or monetary fines.
Summer Youth Pass
July 1 to August 31, 2018
This pass is for elementary and secondary school students. Passes will be available from June 17th until July 13th, and are valid July 1st to August 31st, 2018. The cost of the pass is $83.60 for the summer - that’s half price! The Summer Youth Pass is offered on PRESTO only.
HSR Ticket to Ride Program
In partnership with the Hamilton Tiger-Cats, the HSR is continuing the very successful program that started in 2005. For the 2018 season, Tiger-Cats fans are allowed to board HSR buses free of charge with a valid game day ticket when traveling to and from Tim Hortons Field. This is valid three hours before official game time until the end of our service that day.
In addition to regularly scheduled HSR service, there are Ticats Express Shuttles that service three different locations in the City. Shuttles travel to and from the Tim Hortons Field from Lime Ridge Mall, Eastgate Square and University Plaza. Please utilize the “Park and Ride” lots designated in each location.
For more information on the HSR Ticket to Ride Program, visit www.hamilton.ca/ticatshuttles
USB Charging Stations
Coming soon! To improve the customer experience, we are happy to announce that the NEW 2017 and 2018 buses will feature USB charging ports for your digital devices. Plug in and charge to your destination!
Glanbrook Trans-Cab Improvements
Starting June 24, Glanbrook Trans-Cab will run Monday to Saturday between 6 am and 2 am and on Sundays between 6 am and 1 am to better service our customers. This additional Trans-Cab service will improve connectivity to the airport, and will make it even easier for you to access the airport’s new summer program of 24 weekly flights by Swoop Airlines.
Glanbrook Trans-Cab is an extension of HSR routes 20 - A Line, 27 - Upper James, 35 - College and 44 - Rymal (when in service).
Bus Check & Wayside
Bus Check and Wayside (digital screens inside our terminals) will now display up-to-the-minute information about cancelled service.
On-street signage (LED panels outside of terminals) will reflect service cancellations by removing information about buses that are not in service.
HSRnow is a suite of products we’re introducing that provide real-time, 24/7 access to service information, including service alerts through multiple channels, such as a web-responsive trip planner and mobile app.
These HSRnow products are focused on letting you know where your bus is and when it’s going to get to where you are.
@HSRnow Twitter Account
Follow @HSRnow, where automated service alerts are tweeted as they happen, 24/7. The @HSRnow twitter account has a direct line to our control room and therefore access to up-to-the-minute information.
Service cancellations are tweeted at the ‘trip’ level, meaning that each time a bus misses a trip (from one end of its line to the other end of its line), or partial trip, a tweet will be generated with TO and FROM information, including times. Each tweet represents one bus for one of its trips. This account is not monitored.
Our @HSR twitter account is still available for communication, outreach, and marketing messages, as it was originally intended for. It is monitored weekdays, 8:30 am to 4:30 pm.
Cameras on the HSR
You’re important to us. That’s why we’re investing in transit by installing security cameras on buses, ensuring you are safe and secure during your travels. You can advise your bus operator of any incident so the footage can be flagged for review. The footage is saved for 72 hours. There is no real-time monitoring of the video.
HSR Customer Service Line
Recommendations, complaints or requests?
Hours: Monday to Friday, 8 am to 4 pm
HSR Information Line
Find out about bus routes, a bus check number or speak to an information clerk
Hours: 7:30 am to 8 pm, 7 days per week
Christmas Day Service Hours 9 am to 5 pm
Follow us on Twitter
@HSR is the official Twitter account for Hamilton Street Railway providing service advisories, news and customer service. Monitored Monday to Friday, 8 am to 4:30 pm. Follow us today!