Bus News: Get the latest on winter schedules & more

Winter Schedule Changes

Effective Sunday December 30, 2018

  • 6 Aberdeen
  • 11 Parkdale
  • 20 A Line
  • 21 Upper Kenilworth
  • 25/26 Upper Wentworth/Upper Wellington
  • 34 Upper Paradise
  • 41 Mohawk
  • 44 Rymal

Holiday Schedules

Christmas Day Tuesday, December 25 - Christmas Day PDF Schedule (PDF, 136 KB)
The HSR has limited service until approximately 9 pm on most routes.

The following routes will not operate on Christmas Day:

  • 10 B Line
  • 12 Wentworth
  • 16 Ancaster
  • 18 Waterdown
  • 20 A Line
  • 42 Mohawk East
  • 51 University
  • 52A Dundas Local

New Year's Eve Monday, December 31 - NYE PDF Schedule (PDF, 115 KB)
HSR will operate on regular Weekday schedules and will offer extended evening service on most routes. Regular Weekday Trans-Cab hours will be in effect. Service will be free after 6 pm.

Extended evening service will not be offered on the following routes:

  • 12 Wentworth
  • 16 Ancaster
  • 18 Waterdown
  • 20 A Line
  • 42 Mohawk East
  • 56 Centennial
  • 52A Dundas Local

Customer Service Holiday Hours

HSR information lines will be answered daily from 7:30 am to 8 pm with the exception of December 25 (Christmas Day), when calls will only be answered between 9 am to 5 pm.The regular hours of service are 8:30 am to 4:30 pm on Weekdays, not including statutory holidays.

Our HSR Customer Service Centre at the Hamilton GO Centre (36 Hunter St. E.) will be closed on:

  • December 25 (Christmas Day)
  • December 26 (Boxing Day)
  • January 1 (New Year’s Day)

MacNab Terminal Hours

Monday to Saturday 5 am to 1:30 am and Sundays 5 am to 12:30 am

MacNab Terminal Holiday Hours:

  • December 25 from 6 am to 9 pm
  • December 26 from 5 am to 1:30 am
  • December 31 from 5 am to 2:30 am
  • January 1 from 5 am to 12:30 am

Inside the terminal facility are washrooms, printed HSR material and a digital arrival board
Please remember to follow the rules as explained in the City of Hamilton’s Transit By-Law 16-111. Unacceptable behaviour includes spitting; using profane/obscene language; causing a disturbance; begging, soliciting or panhandling for funds; and damaging or attempting to damage transit property. Failure to comply could result in refusal of service and/or monetary fines.

Burlington Transit Transfer Changes

As of February 1, 2019, there will be changes made in how the HSR issues paper transfers to customers who plan on transferring onto a Burlington Transit bus. If you pay by cash or ticket, you will be issued a paper transfer, punched for Burlington Transit only when requested at time of fare payment. If you are using a valid HSR Pass, you can just show the Burlington Transit Operator your pass.  If you have a PRESTO card, you just tap your card on the Burlington Transit bus as a transfer has already been issued to the card itself. According to the new policy, you can only use this paper transfer or your HSR pass to transfer onto Burlington Transit at designated bus stops.

These designated bus stops are located at:

  • King St. at James St. (BT Stop #679)
  • King St. at Bay St. (BT Stop #827)
  • Aldershot GO station
  • Downtown BT Terminal (John St.)
  • Plains Rd. at RBG Building (BT Stop #698)

At other bus stops, you will need to pay full Burlington Transit fare to board.

To avoid any transfer issues between inter-regional transit systems, your best option is to use PRESTO.  The PRESTO card will automatically issue you a 2 hour transfer that can be used at any bus stop.  It allows you a free transfer between the HSR and Burlington Transit systems, not to mention discounts on other agencies such as GO Transit.  

Wi-Fi on Buses Pilot

Wi-Fi is available on a select number of buses during a trial period. If your bus displays the Free Wi-Fi symbol on the destination sign and has the special decal displayed next to the doors, you can access free Wi-Fi onboard during your trip. To access Wi-Fi, locate and select the “HSRWiFi” network on your device. When prompted, accept the terms of use and you’re connected!

Take the survey to give us your feedback!

Cameras on the HSR

You’re important to us. That’s why we’re investing in transit by installing security cameras on buses, ensuring you are safe and secure during your travels. You can advise your bus operator of any incident so the footage can be flagged for review. The footage is saved for 72 hours. There is no real-time monitoring of the video.

(Re)envision the HSR

HSR has partnered with McMaster University to undertake a comprehensive review of our transit network to ensure it’s meeting the needs of our current customers and potential new customers.  In 2019, we’ll be connecting with as many customers as we possibly can.

Stay tuned for a chance to add your voice to the conversation.  In early 2019, we’ll ask you to participate in a comprehensive transit survey.  We want to understand your perceived and desired quality for HSR service, now and in the future. We hope you’ll take some time to share your feedback with us in this important event. If you want to know more about (Re)envisioning the HSR, visit www.hamilton.ca/reenvision. You can also reach us by email at reenvision@hamilton.ca.

Re-envisioning timeline for busnews

HSRnow Products

HSRnow is a suite of products we’re introducing that provide real-time, 24/7 access to service information, including service alerts through multiple channels, such as a web-responsive trip planner and mobile app.

Connect with HSRnow in Real-Time

Over the coming weeks, real-time transit information will be available across five service channels: web, phone, Twitter, digital signage at terminals and a new SMS feature. The updated trip planner website will now be mobile-enabled, accessible regardless of the device or browser that you’re using.

Try the updated trip planner hsrnow.hamilton.ca.

Customers will be able to use the website to set up alerts to be sent to them for their favourite routes or stop numbers. Alerts can be customized based on time of day, day of week and they can be sent via email or SMS (or both). SMS will be a new option for our customers that will enable them to find out when they can expect their next bus. Stay tuned for more details!

Improving the choices for our customers is part of a broader strategy to build a more modern HSR service that improves customer experience by being customer-focused, safe and reliable.

@HSRnow Twitter Account

Details of @HSRNow service alertsFollow @HSRnow, where automated service alerts are tweeted as they happen, 24/7. The @HSRnow twitter account has a direct line to our control room and therefore access to up-to-the-minute information.

Service cancellations are tweeted at the ‘trip’ level, meaning that each time a bus misses a trip (from one end of its line to the other end of its line), or partial trip, a tweet will be generated with TO and FROM information, including times. Each tweet represents one bus for one of its trips. This account is not monitored.

Our @HSR twitter account is still available for communication, outreach, and marketing messages, as it was originally intended for. It is monitored weekdays, 8:30 am to 4:30 pm.

HSR Customer Service Line

Recommendations, complaints  or requests?
Phone: 905-527-4441
Hours: Monday to Friday, 8 am to 4 pm
Email: hsrserve@hamilton.ca

HSR Information Line

Find out about bus routes, a bus check number or speak to an information clerk
Phone: 905-527-4441
Hours: 7:30 am to 8 pm, 7 days per week
Christmas Day Service Hours 9 am to 5 pm

Follow us on Twitter

@HSR is the official Twitter account for Hamilton Street Railway providing service advisories, news and customer service. Monitored Monday to Friday, 8 am to 4:30 pm. Follow us today!