Child Care Operators

Additional Child Care Operator Resources

Emergency child care for designated essential service workers

As Ontario schools remain closed to limit the spread of COVID-19, the Ministry of Education and the City of Hamilton is providing targeted free emergency child care for the school aged children of designated essential service workers. Effective April 19, 2021, emergency child care services is available for designated essential workers as defined by the Provincial eligibility requirements, who are not able to accommodate their school-aged child’s learning or care at home.

Emergency child care is being provided by the three licensed home child care agencies in Hamilton. For more information on accessing this care, please contact one of these agencies:

Licensed child care programs, including licensed centre based, home childcare care and child care located in schools, for children aged 0 to 3.8 years will continue during this period.

  • Health care workers, including but not limited to doctors, nurses, health care providers and those who work in long-term care and retirement homes, as well as individuals who manufacture or distribute medical/pharmaceutical supplies
  • Individuals performing work in relation to the administration, distribution or manufacturing of COVID-19 vaccines
  • Child care workers, including those staffing the emergency child care programs
  • Grocery store and pharmacy workers
  • Public safety (police, fire, paramedics, provincial inspection/enforcement), justice/court and correctional system workers
  • Frontline staff in Children's Aid Societies and residential services
  • Individuals working in developmental services, violence against women services, victims' services, anti-human trafficking and those engaged in interpreting or intervenor services for persons who are deaf or deaf-blind
  • Individuals working in a homeless shelter or providing services to homeless persons
  • Food safety inspectors and individuals working in the processing, manufacturing or distribution of food and beverages
  • OPS staff employed in Radiation Protection Services
  • OPS staff performing critical tasks related to environmental monitoring, reporting and laboratory services
  • Certain federal employees, including RCMP, Canada Border Services, Canadian Armed Forces and Canada Post
  • Power workers
  • Non-municipal water and wastewater workers
  • Workers involved in the collecting, transporting, storing, processing, disposing or recycling of any type of waste.
  • Education staff who are required to attend schools to provide in-person instruction and support to students with special education needs who cannot be accommodated through remote learning
  • Employees of a hotel or motel that is acting as an isolation centre, health care centre, vaccine clinic or housing essential workers.
  • Truck drivers and transit workers
  • Construction workers
  • Any individual whose child was registered in an emergency child care program delivered by a Consolidated Municipal Service Manager or District Social Service Administration Board during the time period beginning on April 6, 2021 and ending on April 16, 2021.

COVID-19 resources

City of Hamilton COVID-19 guidelines and procedures for operators that come into effect on September 1, 2020:


Serious occurrences

All licensed child care programs are required to report all serious occurrences as defined by the Ministry of Education within 24 hours of the occurrence as outlined in the Children Care and Early Years Act (CCEYA).

Operators will report online using the Child Care Licensing Portal (One-Key Portal).

All serious occurrence reports will automatically be forwarded to the City of Hamilton child care services management once submitted to the child care licensing system.  Child care services management staff will follow up with operators as deemed necessary.

View reporting requirements Serious Occurrence Fact Sheet.

Provisional licenses

When a provisional license is issued child care operators are to notify the City of Hamilton child care services management and review the plan for compliance and City of Hamilton will assist and support development.

Average daily rates

The City of Hamilton has Funding Agreement with over 77 organizations who operate approximately 208 centre based licensed child care programs. The City conducts an annual review with these operators - part of that review is a salary survey and a per diem rate review. 

Position Description Average hourly base rate* Average hourly rate with wage subsidy**
Supervisor Holds administrative and/or teaching duties, and is the approved supervisor by the Ministry of Education (EDU). $20.34 $24.29
Registered Early Childhood Educator Meets the requirements determined by the College of Early Childhood Educators and is registered as such with the College. $16.38 $19.61
Other classroom staff Holds classroom duties, but is not a registered ECE. $14.88 $17.59

*Base Rate: The hourly rate a child care organization pays to an employee without subsidies or benefits included.
**This includes General Operating Funding to Support Wages and Memorandum of Settlement (MOS) Pay Equity.
It does not include the new provincial wage enhancement grant. Information collected in March 2018.

Age group Average market rate* Average municipal rate*
Infant full day $66.55 $63.21
Toddler full day $53.47 $50.45
Preschool full day $46.34 $43.60
Kindergarten full day $43.08 $40.96
Kindergarten before and after school $24.72 $23.35
School age before and after school $21.54 $20.80
School age full day $41.86 $39.57
*Information collected as of 2019

Community Resources

Local Networks & Organizations

Key information

Program & Curriculum Supports

Professional Learning for Child Care Operators
Professional Learning in the child care sector are coordinated and facilitated by Affiliated Services for Children & Youth (ASCY). To learn more about Professional Learning opportunities visit ASCY Professional Learning Calendar.

Public Health Resources
Learn more about the resources and workshops offered:

Starting a licensed child care program

To learn about how to set up a licensed child care program in Ontario visit the Ministry of Education website to learn more about licensing requirements.

Login or register for Ontario’s Child Care Portal and Child Care Licensing System using the ONe-key login page to submit an application for a license.

To find out more information about child care services in Hamilton contact Alexandra Madjercic, Supervisor of Child Care System Support at phone 905-546-2424 Ext. 3091 or email [email protected] to discuss a needs assessment.

Once your program has been licensed you may be interested in applying for a Funding Agreement with the City of Hamilton.  Funding agreements enable your program to provide child care to families receiving fee subsidy and entitle your program to apply for various funding opportunities. Please note the City is not entering into new funding agreements.

Learn more about how to apply for a funding agreement.

Resources to Support Not for Profit Child Care Operators