Every organization should have a procedure for receiving complaints or acting on misbehaviour from members (athletes, coaches and officials) and relatives/spectators. If the occurrence happens on the ice resulting from sport specific rules, the local sport group should deal with the issue through their organization’s internal sanctioning process, or support from its provincial body. For any general behaviour issues, contact a City of Hamilton Sport Development Specialist for advice. Local sport groups are responsible for communicating a decision via letter to the individual (with a copy to Sport Development staff). If there is a major incident (violence or major infraction) the City of Hamilton staff should be contacted immediately. When police are called for an incident, a report may be filed.