Registered Rec Programs

How to Register for Programs

Registered Programs Cancelled due to COVID-19


Due to the ongoing threat of COVID-19, the City of Hamilton has cancelled all City-run recreation programs and extended the closure of all recreation facilities, and recreation administration facilities. Registration for future programs is also suspended. Refunds will be issued based on request.

Please be patient during this time as we process these cancellations and refunds. Questions or requests to receive a refund please contact customer service at [email protected].

Registration Information 

Watch our online tutorial and familiarize yourself with the website prior to registration day:

Frequently Asked Questions

I didn’t get an email when I tried to reset my password. What should I do?
Email [email protected] or call 905-546-3747 to have your password resetfor you manually. 

Why do I get a duplicate account warning when creating a new account?
It is likely that you already have an account in our system. If you have registered for a program at a Hamilton recreation centre in the past, we already have your account information on file. Please email [email protected] or call 905-546-3747 to update your account with an email address, and we will provide you with a password which will allow you to login online.

How do the course search filters work?
If you are entering the course search engine from a Recreation Centre page, the programs are pre-filtered to the ones offered at that centre‎. You can clear all pre-existing filters by clicking on "Reset Form" on the course search page.  

  • If you want to create your own custom filter the click on the green "filters" button to set your own search criteria. 
  • You can also search using the course barcode found in our Winter Recreation Guide. Locate the course you are looking for in the guide and enter the barcode in field labeled "course barcode".

I am unable to see or select the location filters.
For best results, set your internet browser to Google Chrome. This will allow all filter options to display correctly.

I am unable to click the “Proceed to Payment” button after selecting my course.
Prior to proceeding to payment, make sure to click to accept the Terms and Conditions above the “Proceed to Payment” button.

All transfers are subject to availability and any fee difference must be paid at time of transfer. Effective date of program transfer is the date received by the City of Hamilton and not the date the participant stopped attending.

You have the option of adding a participant to a waitlist for any program that is full at the time of registration. When a space becomes available, waitlisted customers will be contacted via email and have 48 hours to confirm enrollment and provide payment. After 48 hours has lapsed, the offer is cancelled, and we will continue down the waitlist. Ensure your email is current and added to all family members accounts.

Age requirements are specified across all our programs to ensure the ability of participants and course content is balanced. We will accept registration of a participant if they will be turning the required age during the course. Individuals that have provided an incorrect birthdate to enter a program may have their registration cancelled.

Adults 55+ of age or older will be eligible for a 20% reduction on most adult registered recreation programs. Some exceptions apply. Qualified registrants registering online, or in-person will automatically receive the appropriate discount. Proof of age may be required. Discounts will not be backdated. Discounts do not apply to memberships or programs or services at Sackville Hill Seniors Recreation Centre, Ancaster Seniors Achievement Centre, or Flamborough Seniors Centre or the Seniors’ Clubs.

  1. Login to account on http://rec.hamilton.ca
  2. Drop down ‘My Account’
  3. ‘Accounting Details’
  4. Click ‘statement’
  5. Enter the dates from and to in the options
  6. Then ‘Search’ to view results
  7. Once satisfied with the information select ‘Build Detailed Statement’

Screenshot of instructions to download tax receipts

Withdraw from a program prior to the start date to receive a full credit or refund. Please call 905-546-3747 or email [email protected] or visit any recreation centre in-person to withdraw. Once the program has started you will receive a partial credit based on the value of the classes remaining from the time the withdraw request is received and will be subject to a program cancellation fee if you are not transferring to another program. Effective date of program withdraw is the date received by the City of Hamilton and not the date the participant stopped attending.

Private Swim Lessons and Advanced Leadership Course Withdraws

Withdraw from the program 14 days prior to the start date of the course to receive a full credit. If the notification is received after that time and up to the start of the program a withdraw fee will be charged. After the program has started programs become non-refundable. Course material and Lifesaving Society Exam Fees are non-refundable, one materials have been received.

Visit our Recreation Refunds page to learn more about how to request a refund.

Make-up classes, credits or refunds are not available for participants that miss classes due to illness, vacation or other reasons.
Whenever possible, make up classes will be offered for program cancellations due to inclement weather, unplanned facility closures or instructor issues. Every effort will be made to reschedule single date cancellations. If the participant is unable to attend the rescheduled date a credit will not be provided.
The Recreation Assistance Program provides City of Hamilton residents living with a low income the opportunity to participate in organized sports and recreation programs. For more information, contact the Recreation Assistance Office at [email protected].

Subsidy amounts and balances are viewable in your online account. Please contact us for assistance.


The non-resident surcharge applies to participants at the City’s recreation facilities who are not residents or taxpayers in the City of Hamilton to help subsidize the operating cost of providing these services. Proof of residency may be requested by staff.

Non-Residents will be charged an additional fee to the total fee of:

  • All registered courses and lessons
  • When purchasing Memberships

By Phone: 905-546-3747

  • help with your online account
  • to speak to the Recreation Assistance Program
  • general questions about recreation registered programs

By Email: [email protected]

  • help with your online account
  • questions or concerns about your registration
  • send a completed refund request form for approval
  • general questions about recreation registered programs

In Person:

  • drop-off a registration form before deadline
  • apply payment to your account
  • process a refund that has been approved
  • register in person after 9 am on the facilities registration day
  • general questions about recreation registered programs
  • drop off a completed refund request form for approval

For all hours and locations:

HIGH FIVE Accreditation

High Five logoCity of Hamilton recreation programs are committed to ensuring Healthy Child Development for participants and are accredited members of HIGH FIVE®, which is built on the belief that all children deserve to have sport and recreation experiences that support his or her healthy development.

HIGH FIVE® is Canada’s quality standard for children’s programs. The City of Hamilton Recreation Division is a HIGH FIVE® Accredited Organization and as such serves as the benchmark for excellence in children’s recreation and sport programming, focused on healthy child development and offering the highest recognized levels of quality and safety. Our staff are trained in the Principles of Healthy Child Development and our programs are evaluated using the Quest 2 Tool. HIGH FIVE® makes a difference by giving every child the chance to benefit from quality programs.

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