Alcohol, Drug & Gambling Services

July 21, 2016 - 12:31pm

Hamilton Fire Department Issues Open Air Burning Ban - July 21, 2016

HAMILTON, ON – July 21, 2016 – Due to current dry weather conditions coupled with the continued forecast of extreme temperatures with no appreciable rain in the near future, the Hamilton Fire Department has issued an immediate ban on all open air burning in the City of Hamilton.  This ban suspends all approved Open Air Burning Permits.

More information and details about the ban.

Holiday Closures
July 27, 2016 - 12:33pm

Civic Holiday Monday, August 1 - What's Open & What's Closed

All City of Hamilton administrative offices will be closed on Civic Holiday, Monday, August 1

  • For emergencies involving roads, water mains, sewer systems, public health and safety issues, please call 905-546-2489.

Green Cart, Recycling and Garbage Collection

  • There will be no green cart, blue box, bulk waste, yard waste, or garbage pick-up on Monday, August 1.
  • Your pick-up will be one day later if it falls on or after the holiday.
  • Waste must be at the curb by 7 am.

To view your collection schedule, visit
Community Recycling Centres and Transfer Stations will be closed on Monday, August 1.

HSR Bus Schedules

  • The HSR will be operating on Sunday/Holiday service hours on Monday, August 1.
  • Call HSR information at 905-527-4441 or visit for more details.


  • DARTS will be operating holiday service hours on Monday, August 1.
  • All subscription trips on DARTS, with the exception of dialysis, are cancelled for Monday, August 1.
  • If passengers need to travel on this day, they must make an advance reservation to do so.

ATS customer service will be closed on Monday, August 1.


  • Recreation Centres, Seniors Centres and Arenas will be closed on Monday, August 1.
  • Seniors Clubs will be open.
  • Wading Pools will be closed on Monday, August 1, with the exception of Dundas Driving Park and Gage Park sites. 
  • Norman Pinky Lewis Recreation Centre and outdoor pools (with the exception of Birge) will be open on Monday August 1 on a modified holiday schedule.
  • For more information, visit Civic Holiday Outdoor Pool Schedules

Hamilton Civic Museums

  • All museums will be closed on closed on Monday, August 1.

Tourism Hamilton Visitor Information Centre

Hamilton Farmers' Market

The Farmers' Market hours are as follows:

  • Sunday, July 31 - Closed
  • Monday, August 1 - Closed
  • Tuesday, August 2 - 8 am to 6 pm
  • Wednesday, August 3 - Closed
  • Thursday, August 4 - 8 am to 6 pm
  • Friday, August 5 - 8 am to 6 pm
  • Saturday, August 6 - 7 am to 5 pm

Hamilton Public Library

  • All Hamilton Public Library locations will be closed on Monday, August 1 for the Civic holiday.
  • Regular hours will resume on Tuesday, August 2 for all library locations. Please visit for more information.

Public Health Services

For Public Health matters concerning:

  • Reports of suspected reportable diseases and food poisoning, call 905-546-2063
  • Reports of environmental spills, fires or other events that may be a health hazard or safety issue, call 905-546-2489
  • Reports of rabies animal exposures, call 905-546-2489
  • Safe Water Program issues that may be a health hazard, call 905-546-2489 or visit

Ontario Works

  • All Ontario Works offices will be closed on Monday, August 1, and will reopen Tuesday, August 2 at 8:30 am.
  • The Employment Resource Centre located at 181 Main St. West (Career Development Centre) will be closed on Monday, August 1. It will be open to assist you with any employment service needs on Tuesday, August 2 at 8:30 am.

Animal Services

  • The Animal Services Shelter will be closed on Sunday, July 31 and Monday, August 1.
  • For 24-hour Animal Services emergency issues, please call: 905-574-3433

Property Tax Payments

  • During the holiday, you may submit your property tax payment into a drop box at the rear doors of City Hall, 71 Main Street West or at one of our Municipal Service Centres. Only cheque payments will be accepted in the drop box.
  • All Municipal Service Centres will be closed on Monday, August 1 and will reopen on Tuesday, August 2.
  • Tax payments can also be made online or through telebanking, set up through your financial institution.

Municipal Service Centre locations:

Payments may also be made anytime by mail to:

The City of Hamilton
c/o Tax Department
71 Main Street West
Hamilton, Ontario, L8P 4Y5

Parking Tickets

Payment of parking violations can be made by mail to the pre-printed address indicated on the parking tag or dropped off into the drop box at the nearest Municipal Service Centre or Taxation Division (noted above). The Hamilton Municipal Parking System office at 80 Main St. West, at Summers Lane, also accepts payments for parking violations at its drop box.

Traffic Violations

Alcohol, Drugs & Gambling Services, or ADGS provides information, counselling and programs on alcohol, drugs and gambling.

Alcohol, Drug & Gambling Services hours and location

ADGS is open Monday to Friday 9 am to 4:30 pm, Wednesday until 7 pm.

Alcohol, Drugs & Gambling Services is located at 21 Hunter Street East, 3rd floor, Hamilton.

You can pay to park:

  • in lots on the corner of Hughson Street and Jackson Street or Hughson Street and Main Street
  • at spots with parking meters on Hunter Street 

There is one reserved parking spot for disabled permit holders. There is a wheelchair accessible ramp in the parking lot beside the building and an elevator in the lobby.  

How to access Alcohol, Drug & Gambling Services

For information about alcohol, drugs or gambling:

  • Call 905-546-3606 Monday to Friday 9 am to 4:30 pm

To book a clinic appointment:

  • Call our Intake Worker at 905-546-3606 and press option 3 for alcohol and drugs or option 4 for gambling
  • Drop in on Monday 2 to 4 pm or Thursday 9:30 to 11:30 am

The Intake Worker will ask a few questions; this may take 15 minutes of your time.

Email is not considered a private and confidential form of communication and we prefer that you call to make an appointment or ask any questions.

We provide the following free services through ADGS:

  • Information about alcohol, drugs or gambling and where to find help
  • Individual counselling for alcohol and drugs
  • Individual, couple and family counselling for gambling
  • Group programs such as:
    • Older Wiser Lifestyles for those over 55 years 
    • Skills for Change - weekly sessions to help develop coping skills 
    • Concurrent Disorders group for those who have a mental health diagnosis and alcohol, drug or gambling concerns
    • Skills To Enhance Personal Success, also known as STEPS, a Dialectical Behavioural Therapy, or DBT group for gambling, drug or alcohol use
    • Relapse Prevention group for people who have received treatment and want to abstain from alcohol and drugs
    • Bets Off group for people with gambling concerns
  • Methadone case management
  • Drink Wise for people who want to cut down on drinking alcohol
  • Referral to residential treatment
  • Needle Syringe program for dropping off used needles and picking up supplies
  • Back on Track Remedial Measures for those convicted of impaired driving
  • Cravings hotline at 905-546-3606, press 6 to hear messages to help with cravings for alcohol, drugs or gambling
  • Referral to other programs

We provide a safe place for you to talk where you will not be judged.

ADGS is for:

  • People with concerns about alcohol, drugs or gambling
  • People over age 23 for the alcohol and drug programs
  • People over age 12 for the gambling programs

Families and friends can call for information and support.