Health Professionals

Alcohol, Drug & Gambling Problems

How to make a referral

Refer your clients to Alcohol, Drugs and Gambling Services by faxing the referral form to 905-546-3608.

Alcohol, Drug and Gambling Services

You can refer clients to the following services:

Information and intake is for family, friends, professionals and people concerned with their own or others alcohol or drug use or gambling.

  • Over the phone or at a drop-in
  • Drop-in intake is available on Mondays from 2 to 4 pm and Thursdays from 9:30 to 11:30 am at 21 Hunter Street East on the 3rd floor

Assessment and referral

  • Free, confidential, individualized assessment where we help people identify their needs and create a plan for treatment

Case management

  • For people with complex issues who need support to connect with other services or to maintain change

Community treatment

  • Individual and group formats
  • Cognitive behavioural therapy, structured relapse prevention and dialectical behaviour therapy are offered within a philosophy of harm reduction and self-determination

Orientation group

  • One session to provide information, start a plan and complete assessment tools
  • Treatment options are reviewed and help with next steps is provided

Skills for Change

  • 12 week education group
  • Helps people increase or maintain their level of commitment to change and to develop coping skills
  • This is an open group after completing the intake

Relapse prevention

  • Facilitated group for people who had previous treatment for their substance abuse and believe they are at risk to relapse
  • The focus of the group is to review, practice and implement skills that reinforce abstinence

Older, Wiser Lifestyles

  • To help adults age 55+ concerned about their alcohol use, prescription drug use or gambling to make healthy lifestyle choices
  • Seven educational group sessions are offered and ongoing support groups

Skills to Enhance Personal Success

  • Also known as STEPS
  • Dialectical behaviour therapy group for people struggling with changing their substance use or gambling

Healthy Lifestyles Change Group

  • Offers support for those with a severe and persistent mental illness such as schizophrenia who have concerns with substance use or gambling
  • This is co-facilitated with the Wellington Psychiatric Outreach Program

Crossing Paths

  • Cognitive behavioural therapy group
  • Offers support to people who have mood and/or anxiety issues and substance abuse

Bets Off

  • Facilitated weekly support group
  • Helps people with gambling concerns maintain their goal of abstinence through group support and relapse prevention strategies

Survivors and Substance Use

  • 10 week group
  • For women who are survivors of sexual violence and have concerns with substance use
  • Co-facilitated with SACHA


  • Education program for people with mild to moderate alcohol problems
  • Individual based, but referrals can be made to a DrinkWise group

Significant Others

  • Individual counseling for people impacted by someone else’s gambling

Methadone case management

  • Assessment and ongoing support to people who are on methadone maintenance therapy
  • Services are linked closely to other community resources

Choices and Changes

  • Offered at Hamilton Children’s Aid Society
  • For people involved with child welfare to assess, make recommendations for treatment and case manage issues related to substance abuse, parenting and children at risk
  • A two session, two hour group is offered for those in pre-contemplation and contemplation stages, exploring the impact of substance use on their lives

Beginning Today

  • For individuals receiving Ontario Works benefits 
  • Addiction services include individual and group counseling for addictions, referral to residential treatment and consultation with OW staff
  • Groups include: Possibilities Now, an orientation group; Action Becomes Change, a 12 session group; Re’Preve, a closed relapse prevention group;  art therapy; music therapy; and a collective kitchen
  • Individuals need to speak with their OW case manager for a referral

Cravings Hotline

  • Call 905-546-3606 and press 6 to hear messages providing information and strategies to help with cravings for alcohol, drugs or gambling
  • Open 24/7

Offsite outreach services by public health

  • For individuals who are homeless or at risk to homelessness 
  • At The Street Health Centre at the Wesley Centre, 195 Ferguson Avenue North on Friday from 1 to 4 pm and Hamilton Urban Core Community Health Centre, 71 Rebecca Street on Tuesday from 5 to 8 pm
  • No appointment is needed

Back on Track

  • An assessment, education and treatment program for people convicted of impaired driving
  • Alcohol, Drugs and Gambling Services is the local provider of this mandated service
  • Call 1-888-814-5831 to register