Health Professionals

Vaccine Ordering, Cold Chain & Adverse Events Reporting

Order vaccines and resources

You must be registered with Public Health Services to place an order for vaccines. Call to request an Inventory Form at: 905-546-2424 ext. 2161. Return this form by:

  • Fax: 905-546-3472
  • Mail:
    City of Hamilton
    Public Health Services
    Vaccine Program
    110 King Street West, 2nd Floor
    Hamilton, Ontario L8P 4S6

To request vaccine order forms call 905-546-2424 ext.: 2161 between the hours of 8:30 am and 4:30 pm.

The following forms are available for ordering publicly funded vaccines:

  • Vaccine Order Form for all vaccine orders except for Hepatitis A, Hepatitis B, HPV, Meningococcal A, C, Y, W135, and Meningococcal B.
  • School Vaccines Order Form for Hepatitis B, HPV, and Meningococcal A, C, Y, W135.
  • High Risk Eligibility Vaccines Order Form for Hepatitis A, Hepatitis B, Meningococcal A, C, Y, W135, Meningococcal B, and HPV.

Fax the vaccine order form(s) to 905-546-3472 along with four weeks of twice daily logged current, minimum and maximum temperatures.  The vaccine will not be sent if we do not receive log sheets.  Ensure that your facility’s name is clearly identified on the temperature log sheets.

Cold chain incident and wastage reporting

To report vaccine refrigerator temperatures outside the 2°C and 8°C range, call 905-546-2424 ext.: 4777.

Adverse events reporting

Health professionals are required by law to report adverse events following immunization that meet certain criteria (PDF, 149 KB).  If you are not certain whether an event meets reporting criteria call 905-546-2424 ext. 7556 to speak with a public health nurse.

AEFI reporting form and AEFI fact sheet

You can submit the AEFI reporting form by:

  • Fax to the Vaccine confidential fax line: 905-546-4841

If you have any other inquiries and/or unable to submit the AEFI report through the two methods above, please call to 905-546-2424 ext. 7556.

Vaccines and schedules

Consult the following sources to inform decisions about vaccinations:

1. Canadian Immunization Guide

The National Advisory Committee on Immunization provides information about immunization, vaccine safety, considerations for specific populations, active vaccines and passive immunizing agents.

2. Publicly-funded immunization schedules for Ontario

These schedules specify who is eligible for vaccines free of charge. There is a routine childhood immunization schedule, catch-up schedules, schedules for adolescents and adults and high‑risk criteria.