Client Service Standards
Hamilton Public Health Services has developed client service standards to describe how clients can expect to be treated by staff, and set out what is expected of clients, in order to achieve efficient and effective service delivery.
Public Health Services will deliver sensational service by:
Treating everyone with respect and dignity
Making programs and services easy to access and use
Providing opportunities for feedback and respond to feedback in a timely manner
Always working to improve the programs and services offered
| Complaint | Response Times |
|---|---|
| Rabies | 24 Hours* |
| Food Safety | 24 Hours* |
| Health Hazards Odour, mould, sewer back up, other potential health hazards |
24 Hours* |
| Vermin Bedbugs, rats, mice, cockroaches, etc. |
2 to 5 Days* |
| Tobacco Complaints | 1 to 5 Business Days* |
*Please note in times of emergency, response times may vary due to lack of resources.
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