Client Service Standards

Hamilton Public Health Services has developed client service standards to describe how clients can expect to be treated by staff, and set out what is expected of clients, in order to achieve efficient and effective service delivery.

Public Health Services will deliver sensational service by:

Icon for Public Health Service Standards RespectTreating everyone with respect and dignity

Icon for Public Health Service Standards AccessMaking programs and services easy to access and use

Icon for Public Health Service Standards FeedbackProviding opportunities for feedback and respond to feedback in a timely manner

Always working to improve the programs and services offered

Complaint Response Times
Rabies 24 Hours*
Food Safety 24 Hours*
Health Hazards
Odour, mould, sewer back up, other potential health hazards
24 Hours*
Vermin
Bedbugs, rats, mice, cockroaches, etc.
2 to 5 Days*
Tobacco Complaints 1 to 5 Business Days*

*Please note in times of emergency, response times may vary due to lack of resources.