Client Service Standards

Hamilton Public Health Services has developed client service standards to describe how clients can expect to be treated by staff, and set out what is expected of clients, in order to achieve efficient and effective service delivery.

Public Health Services will deliver sensational service by:

  • Treating everyone with respect and dignity
  • Making programs and services easy to access and use
  • Providing opportunities for feedback and respond to feedback in a timely manner
  • Always working to improve the programs and services offered
Complaint Response Times
Rabies 24 Hours*
Food Safety 24 Hours*
Health Hazards
Odour, mould, sewer back up, other potential health hazards
24 Hours*
Bedbugs, rats, mice, cockroaches, etc.
2 to 5 Days*
Tobacco Complaints 1 to 5 Business Days*