Customer Service Hours

Important Closure Notice

In order to assist with staffing capacity at vaccination clinics and protect essential services that could be impacted by expected staff illness and potential isolation/quarantine periods, the City has closed all recreation centres and pools until further notice.

Arenas remain open, with additional restrictions in place.

Facilities are closed to the public, with staff monitoring phone and email during regular business hours (Monday to Friday, 8:30am-4:30pm). For recreation inquiries, please contact the general line at 905-546-3747 or [email protected]

All registered programs remaining in 2021 will be cancelled, including the following leadership programs:

  • Norman Pinky Lewis Recreation Centre - Bronze Med
  • Sir Allan MacNab Recreation Centre - Bronze  Cross
  • Hill Park Recreation Centre - National Lifeguard (Pool Option)
  • Norman Pinky Lewis Recreation Centre - National Lifeguard (Pool Option)

Registration for programs scheduled to run in January 2022 will be reassessed and participants will be notified of any cancellations.

Bronze courses that have already started will have makeup classes scheduled in the future.

Refunds or requests for course withdrawals will be processed in accordance with standard procedures.

Passes will continue to remain active and valid for facilities and drop in programming still operating. Visit for open facilities and schedules.  

This is currently under review and will be updated shortly.

Customer Service Hours

Recreation Customer Service Staff are available by email [email protected]


Contact us

General Email: [email protected]
Registration Email: [email protected]
Phone Number: 905-546-3747