Recreation Refunds

Refunds

Recreation Programs Cancelled due to COVID-19


Due to the ongoing threat of COVID-19, the City of Hamilton has cancelled all City-run recreation programs and extended the closure of all recreation facilities, and recreation administration facilities. Registration for future programs is also suspended. Refunds will be issued based on request.

Please be patient during this time as we process these cancellations and refunds. Questions or requests to receive a refund please contact customer service at [email protected].

Recreation Memberships and Passes Affected by COVID-19

All Participation Passes, Seniors Centre Memberships and Water Fit Memberships are affected by the current COVID-19 related facility closures.

Memberships and passes will automatically be adjusted to include closure dates for the remaining duration of the membership prior to us reopening. If you have any questions, please contact customer service at [email protected]. Recreation Assistance Passes will continue to expire. There will be a grace period for Recreation Assistance clients to submit renewal applications. Clip cards do not have an expiry date and are not impacted by closures.  Remaining visits will be available for use once facilities reopen.

Registered program refunds

  • Registrants who decide they no longer wish to take the program prior to the start date, will receive a full refund. Once the program has started you will receive a partial credit based on the value of the classes remaining, from the time the withdraw request is received and will be subject to a program cancellation fee. Some exceptions apply for courses listed below.
  • The effective date of program withdraw is the date received by the City of Hamilton and not the date the participant stopped attending.
  • For Camp Kidaca (Weeklong) Programs, a refund will be issued if notification is received 14 days prior to the beginning of the program. After that time and up to the start of program there will be a withdrawal fee charged. After the program has started programs become non-refundable. Refund requests after the program has started will require manager approval, and a Refund Request Form (PDF, 188 KB) will need to be submitted. The refund (if approved) will be prorated based on the number of classes remaining from the date the request was received.
  • Refunds for Private Swim Lessons and Advanced Leadership Courses (Bronze Star, Bronze Medallion, Bronze Cross, Assistant Instructors, Combined Lifesaving Instructors, National Lifeguard, etc.) a refund will be issued if notification is received 14 days prior to the beginning of the program.  After that time and up to the start of program there will be a withdrawal fee charged. After the program has started programs become non-refundable.  Course material and Lifesaving Society Exam Fees are non-refundable, once materials have been received. Refund requests after the program has started will require manager approval, and a Refund Request Form (PDF, 188 KB) will need to be submitted. The refund (if approved) will be prorated based on the number of classes remaining from the date the request was received.

Membership refunds

  • The effective date of membership cancellation is the date received by the City of Hamilton and not the date the participant stopped using their membership.
  • Monthly Memberships are non-refundable
  • Annual Memberships with more than six months remaining will be prorated refund will be received for the duration of time remaining. Once the six (6) month mark is reached the pass becomes non-refundable.
  • Annual memberships may be converted to another annual membership (i.e. youth pass to family pass) on a pro-rated basis within the first 30 days of purchase. After that, pass transfers are not allowed.
  • Clip cards are non-refundable and may not be converted to annual memberships. Please use up any remaining clips before purchasing your membership.
  • All membership refund and/or transfer request must have a Membership Adjustment Request Form (PDF, 188 KB) completed and are subject to approval.

Drop-in Program refunds

  • Drop-in Programs such as swims, skates, and gym and club programs are non-refundable.

Methods of refund

  • Cash and cheque payments will be refunded by cheque issues from the City of Hamilton and may be subject to an Administrative Processing Fee.
  • All other refunds will be issued by the original payment option (Debit, Credit Card)