Corporate Services

Hamilton Reopens - A roadmap to our new realityThe City has used a risk-based approach to guide the decisions on the safe reopening of municipal facilities and restart of City services and programs. Each service was assessed individually to determine the type of interaction required to deliver it, and potential modifications that could be made to make the service safer.

City Service Initial Response to COVID-19 Phase One: The Early Stages Phase Two: Gradual Recovery Phase Three: Our New Reality
Election Services Not applicable. Not applicable. Not applicable. Not applicable.
Corporate Radio System PROCEEDING – NO CHANGE PROCEEDING – NO CHANGE PROCEEDING – NO CHANGE PROCEEDING – NO CHANGE
Information Management MODIFIED
  • Delay to birth and death registrations, and freedom of information requests – services still proceeding.
MODIFIED
  • Delay to birth and death registrations, and freedom of information requests – services still proceeding.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Operations continuing under enhanced health and safety guidelines.

 

City Council, Council Relations and Legislative Services MODIFIED
  • Council/Committee of the Whole meetings proceeding virtually.
  • Cancellation of all Standing Committee, sub-committee, advisory committee and municipal tribunal meetings.
  • Elected Officials remain available – some working from home.
MODIFIED
  • Council/Committee of the Whole meetings proceeding virtually.
  • Cancellation of all Standing Committee, sub-committee, advisory committee and municipal tribunal meetings.
  • Reception for Councillors office operating under limited hours.
  • Elected Officials remain available – some working from home.
PROCEEDING – NEW MODEL
  • Council/Committee of the Whole meetings held in Council Chambers, the public may attend as per gathering limits set by Province.
  • Standing committees, sub-committees, advisory committee and municipal tribunals resume.
  • Reception for Councillors office operating full time.
  • Elected Officials remain available – some working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Elected Officials remain available – some working from home.
  • Operations continuing under enhanced health and safety guidelines.
Printing and Distribution Services MODIFIED
  • Reduced frequency of services.
PROCEEDING – NEW MODEL
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Operations continuing under enhanced health and safety guidelines.
Citizen and Customer Service MODIFIED MODIFIED MODIFIED
  • Public counter closed. Some services available online. Commissioning services are available by appointment.
  • Some Municipal Service Centres reopen.
  • Civil marriage ceremonies by appointment and subject to gathering limit set by Province.
  • Marriage licensing application forms completed online. Licences issued by appointment only.
PROCEEDING – NEW MODEL
  • Public counters reopen.
  • All Municipal Service Centres reopen.
  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.
Provincial Offences Administration MODIFIED
  • POA counters closed.
  • Limited POA services due to closure of Provincial courts.
  • POA administration accepting filing of certificates and other charges by enforcement agencies.
  • No POA early resolutions.
MODIFIED
  • POA counters closed.
  • Limited POA services due to closure of Provincial courts.
  • POA administration accepting filing of certificates and other charges by enforcement agencies.
  • No POA early resolutions.
PROCEEDING – NEW MODEL
  • POA counters reopen.
  • All court and administrative functions are fully operational (when directed by the Ministry of the Attorney General)
  • Anticipated virtual early resolutions.
  • Anticipated hybrid trial model.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Operations continuing under enhanced health and safety guidelines.
Financial Management PROCEEDING – NEW MODEL
  • Most staff working from home
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Most staff working from home
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.
Information Technology PROCEEDING – NEW MODEL
  • Most staff working from home
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Most staff working from home
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.
Legal Services PROCEEDING – NEW MODEL
  • Most staff working from home
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Most staff working from home
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.
Risk Management PROCEEDING – NEW MODEL
  • Most staff working from home
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Most staff working from home
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.