Healthy & Safe Communities Services

Hamilton Reopens - A roadmap to our new realityThe City has used a risk-based approach to guide the decisions on the safe reopening of municipal facilities and restart of City services and programs. Each service was assessed individually to determine the type of interaction required to deliver it, and potential modifications that could be made to make the service safer.

City Service Initial Response to COVID-19 Phase One: The Early Stages Phase Two: Gradual Recovery Phase Three: Our New Reality
Child Care System Management MODIFIED
  • Supporting the opening of emergency child care services for health care and other front-line workers.
MODIFIED
  • Essential work in management of Service Provider Funding Agreements and plan for re-opening of child care system.
MODIFIED
  • Expanded services in management of Service Provider Funding Agreements including subsidy and eligibility placement.
PROCEEDING – NEW MODEL
  • Full services in management of Service Provider Funding Agreements and subsidy eligibility including performance, planning and evaluation.
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Community Engagement CANCELLED MODIFIED
  • Exploring and testing new and innovative way to engage with community.
MODIFIED
  • Explore and test new and innovative way to engage with community.
MODIFIED
  • Engage with community in new and innovative ways.
Directly Operated Child Care Program (Red Hill Family Centre) CANCELLED CANCELLED MODIFIED
  • Reopening based on provincial direction, public health guidelines and availability of redeployed staff.
PROCEEDING – NEW MODEL
  • Operations continuing under enhanced health and safety guidelines.
Early Years System Management MODIFIED
  • Essential work in management of Service Provider Funding Agreements.
MODIFIED
  • Essential work management of Service Provider Funding Agreements and plan for re-opening of early years system.
MODIFIED
  • Expanded services in management of Service Provider Funding Agreements and system management.
PROCEEDING – NEW MODEL
  • Full services in management of Service Provider Funding Agreements including performance, planning and evaluation.
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines
Life Skills and Case Management MODIFIED
  • Essential services and virtual interactions with clients.
MODIFIED
  • Essential services and virtual interactions with clients.
MODIFIED
  • Expanded services and virtual interactions with clients.
PROCEEDING – NEW MODEL
  • Full services considering new ways to safely interaction with clients.
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Public Health Foundational Standards MODIFIED
  • Services are operational with a focus on COVID-19 response.
MODIFIED
  • Services are operational with a focus on COVID-19 response.
MODIFIED
  • Services are operational with a focus on COVID-19 response.
PROCEEDING – NEW MODEL
  • Full service to be delivered contingent on resource pressure from COVID-19 response.
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Hamilton Fire Department MODIFIED
  • Continued response to emergencies with cancellation or changes to non-emergency community programs.
MODIFIED
  • Continued response to emergencies with cancellation or changes to non-emergency community programs.
MODIFIED
  • Continued response to emergencies with cancellation or changes to non-emergency community programs.
MODIFIED
  • Continued response to emergencies with changes to non-emergency community programs.
Healthy Environments MODIFIED
  • Prioritized inspections and investigations to ensure safe food and water, and to reduce illness and injury.
MODIFIED
  • Prioritized inspections and investigations to ensure safe food and water, and to reduce illness and injury.
MODIFIED
  • Prioritized inspections and investigations to ensure safe food and water, and to reduce illness and injury.
PROCEEDING – NEW MODEL
  • Full service to be delivered contingent on resource pressure from COVID response.
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines
Chronic Disease and Injury Prevention MODIFIED
  • Emergency dental services available and phone counselling for prioritized clients.
MODIFIED
  • Emergency dental services available, phone counselling for prioritized clients and complaint-based tobacco enforcement.
MODIFIED
  • Increased dental services, phone counselling and in person services to be available to clients, tobacco cessation and enforcement, priority food strategy work, increased distribution of harm reduction supplies.
PROCEEDING – NEW MODEL
  • Full service to be delivered contingent on resource pressure from COVID response.
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines
Infectious Diseases MODIFIED
  • Management of communicable diseases, prioritized inspections, vaccine management and delivery.
MODIFIED
  • Management of communicable diseases, prioritized inspections, vaccine management and delivery, resumption of street health clinics.
MODIFIED
  • Management of communicable diseases, prioritized inspections, vaccine management, street health, sexual health and immunization clinics to open.
PROCEEDING – NEW MODEL
  • Full service to be delivered contingent on resource pressure from COVID response.
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines
Healthy Families MODIFIED
  • Prioritized service for high-risk clients by telephone and virtual visits.
MODIFIED
  • Prioritized service for high-risk clients by telephone and virtual visits.
MODIFIED
  • Increased service for clients to be delivered by telephone, virtual or in person where safe to do so, school liaison work to resume.
PROCEEDING – NEW MODEL
  • Full service to be delivered contingent on resource pressure from COVID response.
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Housing Service System Management MODIFIED
  • Creation of temporary emergency shelters.
  • No public counter service with restricted visitor access.
  • No one-on-one interviews or site visits to residential care facilities or social housing.
MODIFIED
  • Operation of temporary emergency shelters.
  • No public counter service with restricted visitor access.
  • No one-on-one interviews or site visits to residential care facilities or social housing.
MODIFIED
  • Expanded housing services available.
  • No one-on-one interviews or site visits to residential care facilities or social housing.
PROCEEDING – NEW MODEL
  • Full suite of housing services available with new ways in system to support housing stability.
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines
Housing Supports MODIFIED
  • Essential work within Access to Housing, Rent Supplement, Housing Allowances and Residential Care Facility Subsidy programs.
MODIFIED
  • Expanded work within Access to Housing, Rent Supplement, Housing Allowances and Residential Care Facility Subsidy programs.
PROCEEDING – NEW MODEL
  • Full suite of housing funding supports available.
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Full suite of housing funding supports available.
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Long-Term Care MODIFIED
  • Continued service for residents in long-term care homes with cancellation or changes to services for non-residents.
MODIFIED
  • Continued service for residents in long-term care homes with cancellation or changes to services for non-residents.
MODIFIED
  • Continued service for residents in long-term care homes with cancellation or changes to services for non-residents.
MODIFIED
  • Continued service for residents in long-term care homes with cancellation or changes to services for non-residents.
Ontario Works (OW) MODIFIED
  • Processing of Ontario Works applications and caseworker support for clients by phone or online.
MODIFIED
  • Processing of Ontario Works applications and caseworker support for clients by phone or online.
MODIFIED
  • Processing of Ontario Works applications by phone or online with priority caseworker support in person by appointment.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Special Services - Special Supports Low Income Program MODIFIED
  • Administration of provincial financial supports for COVID-19 by phone or online.
MODIFIED
  • Administration of special supports by phone or online.
MODIFIED
  • Administration of special supports by phone or online.
MODIFIED
  • Administration of special supports by phone or online.
Hamilton Paramedic Service MODIFIED
  • Continued response to emergencies with cancellation or changes to non-emergency community programs.
MODIFIED
  • Continued response to emergencies with cancellation or changes to non-emergency community programs.
MODIFIED
  • Continued response to emergencies with cancellation or changes to non-emergency community programs.
MODIFIED
  • Continued response to emergencies with cancellation or changes to non-emergency community programs.
Recreation Facilities and Services CANCELLED MODIFIED
  • Reopening of some outdoor recreation facilities and programs.
MODIFIED
  • Reopening of more outdoor recreation facilities and programs and some arenas/halls.
  • Gradual reopening of pools and fields
MODIFIED
  • Gradual reopening of gyms, arenas and halls.
CityHousing Hamilton MODIFIED
  • Virtual tenant engagement and limited on-site staff services within maintenance, finance and operations.
MODIFIED
  • Virtual tenant engagement, alternate procedures for renting units and limited on-site staff for emergency maintenance, pest control requests, finance, and operations.
MODIFIED
  • Public services in place with limited access to reception, routine maintenance and pest control requests; alternate procedures for renting units, finance and operations.
PROCEEDING – NEW MODEL
  • Public services in place, staff support tenants virtually and with in-person appointments
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.