Public Works Services

Hamilton Reopens - A roadmap to our new realityThe City has used a risk-based approach to guide the decisions on the safe reopening of municipal facilities and restart of City services and programs. Each service was assessed individually to determine the type of interaction required to deliver it, and potential modifications that could be made to make the service safer.

City Service Initial Response to COVID-19 Phase One: The Early Stages Phase Two: Gradual Recovery Phase Three: Our New Reality
Corporate Security Office PROCEEDING – NEW MODEL
  • Security administration staff working from home. 
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Security administration staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Security administration staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Security administration staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Energy Initiatives PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Facilities Management MODIFIED
  • Essential maintenance and construction projects only.
MODIFIED
  • General maintenance and repair services are cancelled.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Fleet Services Management MODIFIED
  • Essential vehicles repairs and maintenance only.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Engineering Services MODIFIED
  • Public counter closed.
  • Essential construction projects only.
MODIFIED
  • Public counter closed.
MODIFIED
  • Public counter closed.
PROCEEDING – NEW MODEL
  • Public counter reopens.
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Cemeteries MODIFIED
  • Public access by appointment only.
  • Funeral services limited to immediate family of no more than 10 people.
  • Some cemetery grave side services not available.
  • General gardening and spring cleanup is suspended.
  • Pre-planning services online only.
MODIFIED MODIFIED PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Forestry MODIFIED
  • Tree maintenance prioritized to address public safety hazards only.
  • Community planting events and free tree giveaways suspended.
MODIFIED
  • Tree maintenance prioritized to address public safety hazards only.
  • Community planting events and free tree giveaways suspended.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
  • Community planting events and free tree giveaways if seasonal timing allows and trees are available.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Horticultural Programs MODIFIED
  • Gage Park Green House closed to the public. Bookings for future events suspended.
MODIFIED
  • Gage Park Green House closed to the public. Bookings for future events suspended.
  • Annual traffic island planting program restarts with 70% planting target.
  • Reduced garden bed maintenance and grass cutting in larger City parks and at City owned facilities.
MODIFIED
  • Gage Park Green House reopens
  • Maintenance on reduced traffic islands, garden beds and grass cutting.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
HSR MODIFIED
  • Fare collection suspended. Customers enter and exit through the rear doors.
  • Counter service closed.
  • Operating on an enhanced Saturday level of service. No change to weekend service.
  • Essential trips only.
  • Masks available to bus operators.
  • Public encouraged to follow Public Health guidance related to wearing face coverings when maintaining a two-metre distance isn’t possible, such as on public transit
  • Maximum 10 people on a 40ft. bus; 15 people on a 60ft. bus.
  • One wheelchair/scooter per bus. Customers using wheelchairs/scooters are to travel with a companion to facilitate rear door loading.
  • DARTS providing bus-stop to bus-stop service for HSR customers using wheelchairs, scooters and CNIB card holders as requested.
  • Entire fleet treated with anti-bacterial agent; daily enhanced cleaning protocols in place.
MODIFIED
  • Fare collection resumes. Customers enter through the front door.
  • Some counter service open.
  • Operating on an enhanced Saturday level of service. No change to weekend service.
  • Masks available to bus operators.
  • Public encouraged to follow Public Health guidance related to wearing face coverings when maintaining a two-metre distance isn’t possible, such as on public transit
  • Maximum 10 people on a 40ft. bus; 15 people on a 60ft. bus.
  • Wheelchair/scooter users enter and exit through the rear door. One per bus. Customers to travel with a companion to facilitate rear door loading.
  • DARTS providing bus-stop to bus-stop service for HSR customers using wheelchairs, scooters and CNIB card holders as requested.
MODIFIED
  • Service level adjustments dictated by the increase in ridership.
  • Some counter service open.
  • Transit available for non-essential travel.
  • Masks available to bus operators.
  • Fleet equipped with Operator bio-sheild.
  • Mandatory non-medical masks required for all passengers. Exceptions will be made for:
    • Children under the age of two (2)
    • People who have difficulty breathing
    • Anyone who is unable to remove a non-medical mask without assistance
  • Maximum number of people on buses eased in alignment with public health guidelines
  • Wheelchair/scooter users return to entering through the front door.
MODIFIED
  • Service level adjustments dictated by the increase in ridership.
  • Transit available for all travel.
  • Masks available to bus operators.
  • Fleet equipped with Operator bio-shield.
  • Mandatory non-medical masks required for all passengers. Exceptions will be made for:
    • Children under the age of two (2)
    • People who have difficulty breathing
    • Anyone who is unable to remove a non-medical mask without assistance
  • Maximum number of people on buses eased in alignment with public health guidelines

Parks and Open Space Access MODIFIED
  • Closure of all park structures and sports fields, dog parks, escarpment stairs, skate parks, park washrooms, water fountains, and beaches
  • Closure of Albion Falls and its parking lots and viewing platforms
  • All non-essential work suspended – no litter collection or grass cutting
  • Essential construction projects only.
  • Community and pollinator gardens closed.
  • Community clean up programs cancelled.
MODIFIED
  • Closure of all park structures and sports fields, escarpment stairs, skate parks, park washrooms, water fountains and beaches
  • Closure of Albion Falls and its parking lots and viewing platforms
  • Spray pads closed.
  • Park maintenance, grass cutting and other essential work resumes.
  • Dog parks, tennis courts, boat launches reopen.
  • Community and pollinator gardens reopen.
  • Community clean up programs restart.
MODIFIED
  • Park structures, spray pads and escarpment stairs reopen. Park washrooms reopen (seasonal). Water fountains remain closed.
  • Albion Falls reopen.
  • Beaches reopen.
  • Limited use of sports fields (no large tournaments).
PROCEEDING – NEW MODEL
  • All park amenities open.
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Stormwater Management MODIFIED
  • Essential stormwater operations and maintenance only.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Waste Management MODIFIED
  • Leaf and yard waste collection moved to bi-weekly schedule.
  • ReStore facility closed.
  • Downtown litter collection suspended.
  • No customer service visits or home deliveries.
  • Community engagement events suspended.
MODIFIED
  • Leaf and yard waste collection returns to regular weekly schedule.
  • ReStore facility closed.
  • Downtown litter collection focused in high traffic areas only.
  • No customer service visits or home deliveries.
  • Community engagement events suspended.
MODIFIED
  • ReStore facility closed.
  • Downtown litter collection resumes.
  • Diversion containers delivered to municipal recreation facilities if required.
  • No customer service visits or home deliveries.
  • Community engagement events partially resume.
PROCEEDING – NEW MODEL
  • ReStore facility reopen.
  • Diversion containers delivered to municipal recreation facilities if required.
  • Customer service visits and home deliveries resume.
  • Community engagement events resume.
Wastewater Collection and Treatment MODIFIED
  • Community and school engagement events suspended.
  • Counter service closed.
  • Delivery of essential services related to wastewater collection treatment, enforcement and construction.
MODIFIED
  • Community and school engagement events suspended.
  • Counter service closed.
MODIFIED
  • Community and school engagement events suspended.
  • Counter service reopens.
PROCEEDING – NEW MODEL
  • Community engagement events resume.
  • School outreach events as per Provincial guidance.
Water Supply and Distribution MODIFIED
  • Community and school engagement events suspended.
  • Counter service closed.
  • Delivery of essential services related to drinking water treatment, distribution and construction.
MODIFIED
  • Community and school engagement events suspended.
  • Counter service closed.
MODIFIED
  • Community and school engagement events suspended.
  • Counter service reopens.
PROCEEDING – NEW MODEL
  • Community engagement events resume.
  • School outreach events as per Provincial guidance.
Roadway Maintenance MODIFIED
  • Routine non-emergency road and sidewalk work suspended.
  • Delivery of essential services related to roadway maintenance, environmental and accident emergency response
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
Transportation Operations MODIFIED
  • Traffic counting and some analysis and investigations suspended.
  • Installation of traffic calming infrastructure, two-way conversions and red-light camera installations suspended.
MODIFIED
  • Traffic counting and some analysis and investigations suspended.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
PROCEEDING – NEW MODEL
  • Some staff working from home.
  • Operations continuing under enhanced health and safety guideline