Reception Areas, Customer Service Counters, Council Chambers & other Areas for the General Public
Outline of the enhanced health and safety controls that must be in place in each of these workplaces and summary of the protocols that will be in place in each environment going forward as a result of COVID-19.
Ensure cleaning and disinfectant products are accessible
Train employees on the proper use of cleaning and disinfectant products
Ensure high-touch areas like doors, door handles, counter tops, shared touch screens and phones are cleaned regularly
Inform employees about the schedule and frequency of third-party cleaners
Ensure employees can maintain a physical distance of two metres from others
Post signs indicating maximum number of people allowed in smaller spaces
Use signage, floor stickers or arrows to direct the flow of traffic
Install barriers to counters where the public has access
Offer services online where possible to avoid face-to-face interactions
Stop the Spread
Encourage employees to practice good hand hygiene
Provide soap at all sinks
Provide alcohol-based hand sanitizer where soap/water is not available
Educate employees about coughing or sneezing into their sleeves
Stay home if you are sick
Place garbage cans at entrances and exits
Discourage employees from sharing desks, chairs phones, keyboards or other equipment
Ensure all employees complete and pass the health self-screening (PDF version) before attending work
Post signage for visitor health screening and direct them to contact Public Health Services for more information.
Provide personal protective equipment where required.
Encourage the public to follow face coverings bylaw.
Provide employees with regular updates and information about the COVID-19 situation
Share all relevant Standard Operating Procedures, schedules for cleaning and disinfecting, and other key information
Post information about physical distancing, good hand hygiene and health screening
Share updates from senior management regularly
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