Reopening Municipal Service Centres

Hamilton Reopens - Phase Two: Gradual RecoveryMunicipal Service Centres will reopen to the public during the week of August 17, 2020.

When they reopen, the Municipal Service Centres will look a little different than they did prior to the COVID-19 pandemic. In order to follow the established health and safety guidelines and adhere to advice from our provincial and local medical officers of health, those visiting or working at the Municipal Service Centres will notice a number of changes.

Generally, the changes are focused on six areas:

COVID cleaning, spray bottle


 Extra cleaning and disinfecting in all common areas 
 Washrooms cleaned twice daily

Physical Distancing

 Floor markings
 Signage
 Plexiglass shields
 Employees continuing to work from home where possible
 Access restricted to certain entrances
 Opportunities to continue accessing services virtually

Stop the Spread

 Providing hand sanitizer
 Hand washing reminders
 Discouraging face-to-face meetings
 Discouraging sharing of equipment


Health Screening

 Active health screening of City Council members, their staff, City employees and scheduled visitors
 Passive health screening for all drop-in visitors


 In places or situations where physical distancing can’t be maintained, we’re providing the appropriate personal protective equipment for employees


Regular updates and information about the COVID-19 situation in Hamilton
 Posting information about physical distancing, good hand hygiene, health screening and more