Service Availability by Phase

Hamilton Reopens - A roadmap to our new realityThe City of Hamilton delivers more than 70 services to the community. During the COVID-19 emergency, some of these services have continued, and some have continued on a modified basis. Some services were postponed or cancelled due to resourcing or other health and safety related concerns. Each City service is categorized under one of the following categories:

Proceeding - No Change

City service is proceeding with no changes for residents or staff as a result of the COVID-19 emergency. Services under this category are proceeding as they did prior to the COVID-19 emergency.

Proceeding - New Model

City service is proceeding with no changes for residents, but the City is delivering the service in a different way as a result of the COVID-19 emergency. Services under this category are continuing, but staff may be working from home or doing their work in a different way, in accordance with enhanced health and safety guidelines.


Delivery of this City service has been modified as a result of the COVID-19 emergency. The City is continuing to deliver some parts of this service, but residents may notice an impact.


This City service has been cancelled as a result of the COVID-19 emergency.

*Where restart of a City service is completely dependent on action from the Province of Ontario, this is noted as well.

The City has used a risk-based approach to guide the decisions on the safe reopening of municipal facilities and restart of City services and programs. Each service was assessed individually to determine the type of interaction required to deliver it, and potential modifications that could be made to make the service safer.

Public Works

  • Corporate Security Office
  • Energy Initiatives
  • Facilities Management
  • Fleet Services Management
  • Engineering Services
  • Cemeteries
  • Forestry
  • Horticultural Programs
  • HSR
  • Parks and Open Space Access
  • Stormwater Management
  • Waste Management
  • Wastewater Collection and Treatment
  • Water Supply and Distribution
  • Roadway Maintenance
  • Transportation Operations

Healthy & Safe Communities

  • Child Care System Management
  • Community Engagement
  • Directly Operated Child Care Program (Red Hill Family Centre)
  • Early Years System Management
  • Life Skills and Case Management
  • Public Health Foundational Standards
  • Hamilton Fire Department
  • Healthy Environments
  • Chronic Disease and Injury Prevention
  • Infectious Diseases
  • Healthy Families
  • Housing Service System Management
  • Housing Supports
  • Long-Term Care
  • Ontario Works (OW)
  • Special Services - Special Supports Low Income Program
  • Hamilton Paramedic Service
  • Recreation Facilities and Services
  • CityHousing Hamilton

Planning & Economic Development

  • Building Inspections
  • Building Permits and Zoning By-Law Review
  • Business Development
  • Real Property Management
  • Urban Renewal
  • Development Approvals
  • Growth Management
  • Animal Services
  • Business Licensing
  • By-law Enforcement
  • Land Use Planning
  • Cultural Development
  • Heritage Resource Management
  • Tourism Development
  • Parking Operations and Enforcement
  • School Crossing Guards
  • Transportation Planning

Corporate Services

  • Election Services
  • Corporate Radio System
  • Information Management
  • City Council, Council Relations and Legislative Services
  • Printing and Distribution Services
  • Citizen and Customer Service
  • Provincial Offences Administration
  • Financial Management
  • Information Technology
  • Legal Services
  • Risk Management

City Manager's Office

  • Audit Services
  • Digital Transformation & Smart City
  • Organizational Oversight
  • Human Resources
  • City Enrichment Fund
  • Strategic Communications
  • Strategic Partnerships & Revenue Generation
  • Strategy and Performance Excellence