What to Expect at the Municipal Service Centres

Hamilton Reopens - Phase Two: Gradual Recovery

To support those who are working at or visiting a Municipal Service Centre, the following section explains what you can expect during your visit.   

The Municipal Service Centres in Ancaster, Glanbrook and Stoney Creek will be open from Monday to Friday, between 8:30 am and 4:30 pm. The centres in Dundas and Flamborough will be open from Monday to Thursday, between 8:30 am and 4:30 pm.

The buildings will be closed to everyone except elected officials and approved staff at 4:30 pm each weekday, except for pre-approved after-hours appointments.


Before You Come In

In order to ensure the health and safety of employees and others visiting our workplaces, everyone who wishes to enter a Municipal Service Centre, or any other municipal facility, must complete health screening BEFORE coming into the building, EACH DAY before coming to work.

Drop in visitors

If you’re just dropping in to a Municipal Service Centre without an appointment, you’ll notice large signs asking you about possible COVID-19 symptoms, your travel history and whether you have had any close contact with someone who has tested positive for COVID-19.  

Please review the signs and review the common symptoms of COVID-19. If you answer yes to any of the questions on the sign, please don’t enter the building. You should go home and self-isolate, and get tested for COVID-19.

To help reduce the spread of COVID-19 in City workspaces, everyone entering a Municipal Service Centre is requested to use the alcohol-based hand sanitizer that is available at each of the entrances.

Example of poster signage: Stop COVID-19, Do you have any of the following symptoms?

Scheduled visitors

All visitors with appointments, contractors, suppliers or vendors coming into a Municipal Service Centre for scheduled work must complete a COVID-19 self-assessment health screening before entering.

The self-assessment health screening asks questions about possible COVID-19 symptoms, your travel history and whether you have had any close contact with someone who has tested positive for COVID-19.

Your host will provide you with a copy of the self-assessment, but it can be completed in hard copy (PDF) or by visiting screening.hamilton.ca (when available for visitors). If you answer yes to any of the questions in the health screening, please don’t enter City Hall. You should go home and self-isolate, and get tested for COVID-19.

To help reduce the spread of COVID-19 in City workspaces, everyone entering a Municipal Service Centre is requested to use the alcohol-based hand sanitizer that is available at each of the entrances.

Members of Council, their staff and all other City staff

All members of City Council, their staff and all City staff must complete a COVID-19 self- assessment health screening each day before entering a Municipal Service Centre.

The self-assessment health screening asks questions about possible COVID-19 symptoms, your travel history and whether you have had any close contact with someone who has tested positive for COVID-19.

The self-assessment can be completed in hard copy (PDF) or by visiting screening.hamilton.ca

If you answer yes to any of the questions in the health screening, please don’t enter City Hall. You should go home and self-isolate, and get tested for COVID-19. Staff should also advise their manager and follow the directions on the self-assessment for next steps.

To help reduce the spread of COVID-19 in City workspaces, everyone entering a Municipal Service Centre is requested to use the alcohol-based hand sanitizer that is available at each of the entrances.

Example of poster signage: Reminder complete your COVID-19 self-assessment health screening


Going Through a Municipal Service Centre

Visitors

Ample signage and floor markings have been installed to ensure the public knows where to stand in line, and where to go to access the available municipal services.

While moving through a Municipal Service Centre, visitors are asked to maintain a physical distance of six feet or two metres from anyone outside their “social circle” of 10 people.

Example floor sign: Please Stand Here


Accessing City Services

Many services will continue to be offered virtually, to maintain physical distancing where possible, with many staff continuing to work from home.

However, beginning the week of August 17, 2020, the Municipal Service Centres will reopen to the public, and the following services will be available:

  • Property Taxes
  • Parking Ticket Payments
  • Traffic Ticket Payments
  • Blue Boxes
  • Animal Licensing
  • Composters
  • HSR Bus Tickets & Passes
  • Presto Transit Cards
  • Marriage Licenses
  • Burn Permits
  • Well Water Test Kits

Please note, services from the building division (i.e. building permits) will only be available at City Hall at this time.


Using the Washrooms

The washrooms in the Municipal Service Centres have been adjusted to ensure users are able to maintain physical distance while inside. Some of the sinks have been temporarily blocked off, and signage on the doors indicate the capacity of the washroom.

The washrooms in the Municipal Service Centres will be cleaned twice daily.

To help reduce the spread of COVID-19 in City workspaces, signs are posted in the washrooms to remind users about the proper techniques for hand hygiene.

Example washroom sign: Washrooms Cleaned Twice Daily

Example Hand Washing poster: Reduce the Spread of Covid-19, wash your hands