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Resident satisfaction represents the percent of residents that felt satisfied with what the City of Hamilton is doing in providing and supporting services for the community. Engaged residents represents the percent of residents that felt the City of Hamilton engages residents in the decision-making process for City programs, services and initiatives. Resident input in decision-making represents the percent of residents that felt the City of Hamilton uses input from residents in the decision-making process for City programs, services and initiatives. The survey was completed online and by phone from September 9 to December 31, 2019.

Number of trees planted by The City's Forestry & Horticulture team per year.

Percent of reported potholes repaired to minimum maintenance standards (MMS) per month in Hamilton. City staff repair reported potholes as they are identified - the timeline to complete repairs is determined by the class of road.

Volume of wastewater treated at the Woodward Wastewater Treatment Plant in megalitres (mL) and reported on an annual basis in Hamilton.

Volume of wastewater bypassed at the Woodward Wastewater Treatment Plant in megalitres (mL) and reported on an annual basis in Hamilton.

Volume of water treated from the Woodward Water Treatment Plant net production and the Wells (Freelton, Greensville, Carlisle & Lynden) net production measured in megalitres (mL) and reported on an annual basis in Hamilton.

Total datasets added to Open Hamilton and site metrics including data downloads and data views.

Library services include active cardholders (used in past 2 years), items in circulation (loaned items) and in-person visits to Hamilton Public Library Branch or Bookmobile.
Items in circulation including physical items (Books, DVDs, CDs, Blu-Rays, Book Club Kits, Magazines, Comics/Graphic Novels and Videogames) and digital items (eBooks, Audiobooks, eMagazines, Digital Music, Videos and Newspapers).

Effective firefighting and rescue force (EFRF) refers to the convergence of resources required to efficiently and safely conduct initial fire suppression and/or rescue operations at an emergency incident scene. It consists of a minimum of 16 persons (four, four-person apparatus or equivalent variant) arriving at a scene. It is calculated in minutes and seconds and the target is unique for urban, suburban and rural areas of Hamilton.

Number of structural fires where a known fire cause has been determined in Hamilton.

Percentage of homes involved in a residential structure fire with working smoke alarms in Hamilton. This indicates the level of smoke alarm compliance in residential structures that experience a fire incident.

Recreation services including visitors to drop-in programs, program registrants for registered programs and rental permit hours for all rentable recreation spaces in Hamilton.
Drop-in programs include: swim, gym, skate, senior programs, supie, and free fitness programs.Rental recreation spaces include: recreation facilities, sports and park fields and community halls.

Percent of emergency sewer repairs and replacement completed in Hamilton. The City of Hamilton aims to have all urgent and emergent repairs completed within 2 days.
Emergency sewer repairs refer to sewer infrastructure in critical need located within the public right of way, including sewer mains, sewer manholes, etc. These emergencies could affect essential wastewater collection services. Solutions may include, but are not limited to, sewer main spot repairs, replacements, structural lining, flushing and manhole repairs.

Percent of sewer lateral repairs and replacements completed in Hamilton. 
Sewer laterals are privately-owned sewer service lines that connect a property to the City’s main sewer. Sewer laterals transport wastewater from sanitary fixtures and drains in your building to the public sewer system. Under the Sewer Lateral Management Program, property owners can have a complete sewer lateral investigation completed. If a qualifying defect, such as a structural deficiency within the public portion of the sewer or a defect caused by roots from a City-owned tree, causes or threatens loss of sanitary sewer service, the City of Hamilton will complete repairs within 4 days.

Percent of overall watermain and water service line repairs and replacements completed in Hamilton. 
Overall watermain and water service line repairs and replacements. Watermain and water service line emergencies can disrupt essential water services. An emergency like a watermain or water service line break/leak could cause loss of service or low water pressure. Attending to these repairs and replacements are a priority to ensure continuity of water service. The City of Hamilton aims to have all urgent and emergent repairs completed within 2 days.

Percent of street light inspections completed to minimum maintenance standards (MMS) per month in Hamilton. City staff oversee the inspection of street lights to observe and record defects/ non-functioning lights – the frequency of the inspections is determined by the class of road.

Percent of roads patrolled to minimum maintenance standards (MMS) per month in Hamilton. City staff patrol roads to observe and record roadway defects - the frequency of the patrols is determined by the class of road.

This public facing web application is embedded on the City of Hamilton's Dog Parks webpage, notifying the public on the current status, reason of closures and duration of closures for dog parks.

Total percent of voluntary employee turnover in a given year.

Number of inbound calls received by The City's customer contact centre.<o:p></o:p>